Incorrect Rank Rewards

[Skambriz2]

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? iiTzSai
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. na
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? na
Which Legends were your squad mates using (if applicable)? na
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting in the menu
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 07.05.24
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I finished split one of season 20 in diamond 4 but after split happened it demoted me back to gold 2 i reached platinum 4 then stopped playing.
What should be happening instead? I should have received the Diamond rank reward but it gave me the shiny platinum rewards when it should be a non shiny diamond reward
Steps: How can we find the bug ourselves? Check my account

‌

The rank reset and the rewards given are wrong for the new season and should be reflected based on the highest rank received due to patch notes and how previous seasons worked in the past.

[EA_Mako · Accepted solution]

Hey everyone, thanks for the posts.

Please note that for Season 20, your ranked rewards were based on your rank at the end of the season, not the highest rank throughout the season.

- Since Season 19, rewards are granted based solely off your rank at the end of the Season rather than your highest Rank achieved during the season.

This is changing back this season however, as mentioned in this season's patch notes.

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Upheaval Ranked Rewards

• Your end-of-season rewards will now be determined by the highest Rank tier you achieved during the entire season

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[goodvibezisaac]

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? WoundedWolf24
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Doesn’t matter
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 07.05.2023 1:30 pm cst
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I clearly see myself I hit masters in s20. Yet I have diamond ranked rewards how is this a thing?
What should be happening instead? I should have masters ranked rewards
Steps: How can we find the bug ourselves? Look at my profile “woundedwold24” you’ll see I was masters in s20 yet I don’t have masters ranked rewards

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Here in my screenshots it shows I was masters in s20 yet . No masters rewards.. 

[Koastaaa]

Season 20 ranked rewards not from the highest rank achieved in a split... I was D4 the first split and demoted to plat 1 in the second split a couple days before season 21 came out. From my understanding ranked rewards were supposed to be from the highest ranked achieved in one split, and the animated badge for both splits. but instead i got plat rewards even though i ended the first split in diamond... Am i just misunderstanding how the ranked rewards are supposed to work? 

[TJAJRJBackslash]

Product: Apex Legends
Platform: PC 
Please specify your platform model. PC via Ea App
What is your gamertag/PSN ID/EA Account name? TJAJRJBackslash
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? N/A
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Loading into Lobby (After restarting game)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 07.05.2023 3:00 pm est
How often does the bug occur? Every time (100%)
How severe is your issue? Impact to account badges
What happens when the bug occurs? Hit Diamond in split 1, however I only recieved my rewards for end of split 2 (which I was Plat)
What should be happening instead? I should have Diamond ranked rewards
Steps: How can we find the bug ourselves? Please take a look at my profile (as well as screenshots below) for proof

[commynerd]

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? DXM71
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. I don't know
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Wraith
Which Legends were your squad mates using (if applicable)? None
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? It doesn't change
When did this happen? (dd.mm.yy hh:mm) Seasons 20 and 21
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? IVE BEEN WRONGLY AWARDED GOLD RANKED BADGES FOR SEASONS 20 AND 21 NOW!!!!! I HIT PLATINUM BOTH TIMES AND WAS AWARDED GOLD BOTH TIMES. WHAT THE HELL????
What should be happening instead? PLATINUM BADGE
Steps: How can we find the bug ourselves? Just look

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1. GIVE ME MY PLATINUM BADGES FOR SEASONS 20 AND 21

[CM - Edited to remove name and phone number - please keep your information private and secure]

[SparkSxx619]

I'm haveing the exact same problem I got d4 and dropped just before the season ended and instead of diamond rewards I recived plat ones....  they really need to fix this as I might as well of just stoped playing for 2 days 

[Zixply]

last season I made masters both splits, but when I logged in for season 20 it said that i was diamond both splits instead

Please Help

[jayyyzzzyyy]

i got diomond season 20 and i got the platimum rewands in season 21 i need my diomond bage

[TheEliteOne799]

I have contacted ea about this countless of times got told to post it on here.. massively upset as was tough to hit masters last season with the teaming… but here you will see me taking a screenshot of me in masters last season… to what my rewards are… 

I noticed it was showing my rank as plat 2 the day of the cross progression prompt bug when I clearly as you can see hit masters in first split… with 47 days left to go! Quite upset as keep getting told the same thing I just want my correct rewards please 🙏

[entryfraggerfr]

Incorrect Rank Rewards, I was top 700 pred then the game crashed with the new update and it still showed the pred rank, so I tried to play pubs and it put me into   rankED game when I was readied up for trios.  My teammates then hot drop I crash and I'm out of pred.  Then the new season instantly starts.