Can't change email account login details

[IanAThomson]

I'm having trouble receiving emails to one of my email accounts (beginning mhcu55). the error message is:

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I can't find anywhere to change these details. Help?

[Gondola]

Hi Ian

I assume you're seeing the error message top centre of screen when signed in to TalkTalk Mail? Sign in using a browser in desktop mode.

• Select the main settings menu cog icon top right blue header
• Select All settings from the menu
• Select Accounts in the left side panel
• Select Edit for the relevant account
  You'll see an Edit window
• Scroll down and Update the password for the incoming / outgoing server
• Ensure the incoming server is mail.talktalk.net and outgoing server is smtp.talktalk.net
• Incoming port is 993 and outgoing port is 587
• Incoming mail connection security is SSL/TLS and outgoing mail connection security is StartTLS
• Select the Save button