Forgotten password new email address - SMARTY Community
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Forgotten password new email address

Jeancm
SMARTY Pioneer
SMARTY Pioneer

My smarty email address is no longer in use and I have forgotten my password. No amount of sending the link to my new email address works please there's anybody know what I can do thank you

2 REPLIES 2

JJP2RidesAgain
SMARTY Motivator
SMARTY Motivator

This is the Smarty community forum, we are customers like you, we donโ€™t work for Smarty, so we cannot access your account details. 

You need to contact Smarty directly via webchat, which id available from 08.00 - 20.00 seven days a week. After passing some account verification questions, you will be able to reset your password :

https://smarty.co.uk/contact 

MSF
SMARTY Genius
SMARTY Genius

@Jeancm  Do you mean that your Smarty account has totally lapsed and been closed? If that is the case, surely you could start a new account using that email address.

That said, how did you manage to sign into this forum if your account does not work?