unable to see my AI900 certification in mslearn ,i have passed the exam

Hi Attada Harsha Surya Deep!

Thank you for reaching out to Microsoft’s Community.

As we understand, you are unable to visualize your Certification on your profile. We will be happy to assist you with your inquiry.

We have started a Private Message where we will request details regarding your account to complete an evaluation process. You can access this private message on the top right corner of this page, as shown in the image below:

To protect your data, send the information over the Private Message and once we have received your comments, we will validate the profile and get back to you with updates. 

Hi Attada Harsha Surya Deep!

Thank you for the information you actively provided.

We left a detailed response over Private Message, please refer to it.

We are looking forward to your information. If no response is received within two business days, we will proceed to close and lock this case as well as the Private Message.

Warm regards,

Hi Attada!

Hope you are doing well.

After some research, we have located this article: Microsoft Learn frequently asked questions (FAQs) | Microsoft Docs. This portal shows some steps that might be useful to complete the Merge that you are trying to perform. Please see them below:

Can I merge two profiles of mine into one?

Yes! Assume you have profile A and profile B; you are able to merge your completions and achievements of profile B into profile A by clicking "add account" on the Edit Your Profile page when signed into Profile A. After merging, only profile A will exist as both profiles learning history will be combined. The merging logic is as follows:

• Your learning history and achievements will be merged, with duplicates removed from profile B into profile A.

• Your Q&A contributions and activities will be merged, with duplicates removed from profile B into profile A.

• Your linked accounts will be merged from profile B into profile A. Note: if the limit of "up to five school or work accounts and one personal account" is exceeded during the merge process, your merge request will be cancelled. If this happens, you'll need to resolve this issue before trying again.

• Private profile mode will be enabled if any of the two profiles has this setting turned on.

• All other settings will remain unchanged in profile A and editable on Edit Your Profile page anytime.

We hope this information is accurate to solve your request.

Please let us know if you need support for your Certification profile.

If the assistance given solved your request, please indicate “Yes” to the question “Did this solve your issue?” shown below, so other Learners can benefit from this. Remember your feedback is important to improve our service.

If no response is received, we will close and lock the case in the next business day.

Kind regards,

Hello Attada Harsha Surya Deep!

Unfortunately, we have not been able to get an answer from you and we will have to proceed with the closure and locking of this Forum. Note that once this thread has been closed and locked, you cannot reply over this channel.

We know that your inquiry might not be resolved yet, but you are important to us and that is why we want to invite you to please not hesitate to reach out to us.

If you need further assistance in regards of your Microsoft’s Certification Profile. You can easily do so by posting a New Question.

Sincerely,