Some progress on fixing issues with Kansas City, Missouri government's computer systems is happening while other problems endure.On Wednesday, the city's website was back online.However, customers wanting to pay their water bills online or by phone had to come to the Water Services Department on East 63rd Street in person.Those customers were greeted with signs on the door stating they could only pay by cash or check because credit and debit card payments weren't possible due to computer issues.Julie Hurley used the ATM machine in the department's lobby to pay her bill with cash in person but didn't like doing it."I'm concerned about it because I don't normally carry cash. I have always used my card. I'm older, and I go by myself, so I don't carry cash around," she said.Jerry Holland didn't have a check or a way to get cash, so he's returning Thursday to pay his bill."I didn't want to come up here and do this, but I don't want them to turn the water off," he said. "And I don't want to pay that extra penalty. Yeah, but they give you a little grace, period. And like I said, it's not like I'm late, it's just that I'm pretty efficient."City leaders say they won't charge water customers a penalty for late payments if their bills were due after this past Monday and they weren't able to pay online or by phone.It was a small consolation for Beth Warinner, who was inconvenienced by her drive to Water Services on Wednesday morning.She's also concerned about the lack of information being provided by city leaders about their computer system problems."You can't get any answers or talk to anybody," she said."The right strategy, I would say, is to have continuous communication with all the stakeholders, including the residents, having a better crisis communication plan in place so that people are aware of how the investigation is progressing," said Kaustabh Medhe, a cyber security expert for a company called Cyble.Medhe says it's common for governments and businesses to have computer system problems, typically from hackers seeking money.Kansas City leaders have not said what's caused their computer system issues."An organization typically is under a lot of pressure when it comes to, you know, managing such an incident," he said. "And till the time the company or the agency is very clear about what exactly happened, it becomes quite premature to come out with a kind of explanation, you know, and trying to reveal more details, because the risk there is that you might end up not revealing the entire truth before the investigation happens," Medhe said." So, preparedness and building resilience capabilities, I would say, are the key when it comes to managing such types of attacks."Municipal Court re-opened Wednesday after being closed Monday and Tuesday.However, the court was still unable to accept payments or post bonds.