HGS Agent X has been recognized by Best in Biz Awards as a Bronze award winner in the Most Innovative Product of the Year Award.
HGS Agent X, HGS flagship CX Accelerator, is designed to expedite the implementation of common contact center platforms with standardized modules. It enhances agent retention by reducing the load on frontline staff and lowers operating costs through shorter training times and reduced handling time, all within one easy-to-use system.
The technology-agnostic solution offers over 300 out-of-the-box integrations with highly customizable, secure, and scalable solutions. It serves as a modern foundation for outstanding contact center operations by streamlining agent workflows and enhancing customer interactions.
Best in Biz Awards, the only business awards program judged by independent panels of prominent writers and editors from top-tier publications, has several categories of awards ranging from product to best new CSR program of the year.
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https://hgs.cx/wp-content/uploads/2024/04/onon.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2024-04-29 08:33:242024-05-07 14:09:15Ryan Collins Named Top 50 Talent Acquisition Professional
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https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2024-04-25 10:25:072024-04-26 18:25:00HGS Wins at the 2024 Stevie® Awards for Sales & Customer Service
https://hgs.cx/wp-content/uploads/2024/04/cust-service-awd.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2024-04-10 05:52:462024-05-07 14:09:46Executive of the Year: Savita Jones https://hgs.cx/wp-content/uploads/2024/04/cust-service-awd.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2024-04-10 05:40:312024-05-07 14:10:19Business Intelligence Group Awards HGS Organization of the Year
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https://hgs.cx/wp-content/uploads/2023/12/Training-APEX-Awards1.webp 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-11-28 08:21:472024-04-10 05:49:032024 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2023/11/big-awards1.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-11-22 06:49:402023-11-30 01:49:38HGS Agent X Named Winner in 2023 BIG Awards for Business https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-21 11:31:002023-10-20 06:29:15HGS’ Savita Jones, Named Finalist In 20th Annual Stevie®️ Awards For Women In Business https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-21 06:22:342023-10-20 06:27:50HGS’ Venkatesh Korla Wins Tech Innovator of the Year 2023 https://hgs.cx/wp-content/uploads/2023/09/stevies-awards.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-21 06:19:092023-10-20 06:22:02A Dual Win for HGS India at the Asia Pacific Stevie Awards 2023
https://hgs.cx/wp-content/uploads/2023/09/HR-asia.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:45:012024-03-21 18:56:53HGS Philippines Honored as Best Company to Work For
https://hgs.cx/wp-content/uploads/2023/09/steviewinner.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-09-19 03:39:322023-11-30 15:51:40HGS Agent X Aces Technology Innovation 2023
https://hgs.cx/wp-content/uploads/2023/06/Awards-Nice.webp 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-06-23 03:14:222023-06-23 12:10:14HGS UK Win Prestigious ‘Trailblazer’ Award At Nice Interactions Conference ’23 – London!
https://hgs.cx/wp-content/uploads/2023/04/global-outsourcing-100-2023.webp 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2023-04-11 11:49:172023-04-11 17:51:352023 IAOP Global Outsourcing 100
https://hgs.cx/wp-content/uploads/2023/02/ISG-PL-Quadrant-2022.webp 450 600 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2023-02-21 11:16:562023-12-29 11:52:252022 ISG Provider Lens: named HGS as a leader in all four quadrants
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https://hgs.cx/wp-content/uploads/2022/12/Indian-CSR.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-20 07:12:302023-01-16 08:57:34HGS is the Winner at the Indian CSR Awards 2022
https://hgs.cx/wp-content/uploads/2022/12/GWFM1.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:33:282023-01-16 08:57:35HGS has been awarded the Key Differentiator International WFM Award 2022
https://hgs.cx/wp-content/uploads/2022/12/IWEI.png 300 300 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-12-19 10:19:012023-01-16 08:55:40HGS has been recognized as a Bronze employer for IWEI 2022
https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Syeda Rushda https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Syeda Rushda2022-11-16 01:29:252022-12-16 16:27:16IAOP recognizes HGS for excellence in strategic partnerships https://hgs.cx/wp-content/uploads/2021/11/HGSNewsroom2.webp 960 1280 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-07-22 06:06:002022-12-16 16:25:412022 Communications Solutions Products of the Year
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https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:28:002022-12-16 16:22:37Executive of the Year: Crystal Davis https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 08:23:002022-12-16 16:20:57Transformation of the Year: Group Messaging Console https://hgs.cx/wp-content/uploads/2022/04/CustomerServiceAward_Thumb.jpg 480 600 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-04-12 07:56:002022-12-16 16:19:39Technology of the Year: Axle™
https://hgs.cx/wp-content/uploads/2022/03/Gartner_featured3-1.webp 600 800 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2022-03-30 12:00:002022-12-16 16:17:21HGS a Leader in the 2022 Gartner® Magic Quadrant™ for Customer Service BPO
https://hgs.cx/wp-content/uploads/2022/03/Stevie-2022.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-03-02 09:19:002022-12-16 16:15:50Woman of the Year in Customer Service – 2022
https://hgs.cx/wp-content/uploads/2022/02/IAOP-2022-feature.webp 900 900 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2022-02-16 06:20:002023-01-09 11:55:382022 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2021/12/CII-Award-2021.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-12-13 06:25:002022-12-16 16:11:58The CII DX Award 2021 for Integrated Customer Engagement Model
https://hgs.cx/wp-content/uploads/2022/03/Apex-22.png 358 295 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-11-29 09:27:002023-02-22 20:41:002022 Winner: Training APEX Awards
https://hgs.cx/wp-content/uploads/2021/10/cloud-comm-excel-award-2021.webp 500 500 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-10-15 12:58:042022-12-16 16:04:13The Cloud Computing Excellence Award 2021 – Cloud Accelerator
https://hgs.cx/wp-content/uploads/2021/08/IAOP-Excellence-2021-Badge-feature.png 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2021-08-05 17:07:002022-12-16 16:32:18IAOP 2021 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/05/HGS-Award-Logo.webp 916 1000 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-05-04 01:47:002022-12-16 16:34:32HGS Digital recognized by Frost & Sullivan for its complete social media customer care solution
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https://hgs.cx/wp-content/uploads/2022/02/Training_Top_100_2021_winner.webp 500 500 Krishna Kumar https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Krishna Kumar2021-02-16 06:56:002022-12-16 15:53:422021 Winner: Training Top 100
https://hgs.cx/wp-content/uploads/2021/04/Bridgetowne-Building.webp 1080 1787 Kimberly Dou https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Kimberly Dou2021-02-12 19:40:142022-12-16 15:52:08HGS placed in the 2021 Gartner Magic Quadrant for Customer Service BPO
https://hgs.cx/wp-content/uploads/2021/07/Automation-Anywhere-Award.jpg 220 210 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-11-03 17:09:002022-12-16 15:49:49Automation Anywhere IMEA Partner Award
https://hgs.cx/wp-content/uploads/2021/07/TMC-CX_Innovation_2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-21 17:28:002022-12-16 15:42:512020 TMC CX Innovation Award
https://hgs.cx/wp-content/uploads/2021/06/Cloud-Computing-Excellence-Award.webp 500 500 Virgil Wong https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Virgil Wong2020-10-16 21:01:002022-12-16 15:35:46The Cloud Computing Excellence Award
https://hgs.cx/wp-content/uploads/2021/06/2020-GBA-Silver.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-15 15:01:002022-12-16 15:26:302020 Golden Bridge Business and Innovation Award
https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-03 17:18:002022-12-16 15:25:21Best Large Customer Service Team 2020 (Finalist) https://hgs.cx/wp-content/uploads/2020/10/eight-categories-for-the-ecccsas-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-10-01 15:22:002022-12-16 15:23:30Responding in a Crisis – Best Partnership Solution 2020 (Finalist)
https://hgs.cx/wp-content/uploads/2020/07/impact-sourcing-champions-feature.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-07-15 14:47:002022-12-16 15:22:112020 IAOP Global Impact Sourcing Award
https://hgs.cx/wp-content/uploads/2021/07/Stevie-Award-2020_Silver_Winner.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-06-22 17:49:002022-12-16 15:20:27Stevie Customer Service Team of the Year 2020
https://hgs.cx/wp-content/uploads/2021/07/Booming15-EMEA.png 600 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-30 11:32:002022-12-16 14:55:23ISG Index 2020 – Booming 15 – Sourcing Provider Standouts
https://hgs.cx/wp-content/uploads/2021/06/award-excellence-customer-service-2020.png 750 750 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-05-04 10:25:002022-12-16 11:31:14Outsource Partner of the Year Award BI Group
https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:41:002022-12-16 11:20:41Diversity Impact – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:35:002022-12-16 11:16:06Best Workplace Practices – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:22:002022-12-16 11:14:20Best Employee Relations Practices – 2020 World HRD Congress and Awards https://hgs.cx/wp-content/uploads/2021/07/WHC-Award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-03-23 15:11:002022-12-16 11:12:47Best Use of Social Media – 2020 World HRD Congress and Awards
https://hgs.cx/wp-content/uploads/2021/07/iaop2020excellence.png 220 218 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-29 11:55:002024-04-29 08:33:41IAOP 2020 Excellence in Strategic Partnerships
https://hgs.cx/wp-content/uploads/2021/07/Training-Top125-award-2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-28 17:16:002022-12-16 10:59:162020 Training Top 125
https://hgs.cx/wp-content/uploads/2020/02/GO100_2020-feature.png 600 600 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-08 12:30:002022-12-16 10:56:392020 IAOP Global Outsourcing 100 Award
https://hgs.cx/wp-content/uploads/2021/07/TRAILBLAZERS-award.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-01 17:07:002022-12-16 10:54:17Instahiring Trailblazers 2020 Award
https://hgs.cx/wp-content/uploads/2021/07/CFL-Awards-2020.webp 500 500 Michelle Caddey Maclean https://hgs.cx/wp-content/uploads/2021/11/HGS-Logo_Blue-DK-Grey.svg Michelle Caddey Maclean2020-02-01 12:40:002022-12-16 11:11:142020 Customer Fest Leadership Award – Best Use of Data and InsightsBlog
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