[Responded] Cannot reset my passports nor change my cellphone numbers - 1 stars | Discovery Health on Hellopeter.com
Review of Discovery Health

6 reviews | Active since Jan 2021
08 May 2024 at 17:53
Cannot reset my passports nor change my cellphone numbers
I forgot my password and want to change my cellphone number, I tried resetting on the app and it says my id is not correct with is crazy cause when I get claims I open the documents with that I.d I escalated the matter on Facebook and have not been assisted since February till date I follows up today they said I must wait 2 days that’s after waiting forever months, I called the call center and they kept saying they will transfer me and they hang up 🙄 such a hustle to reset my details🙄 I am so disappointed with the service I am getting
Reply (3)
Discovery Health’s reply
09 May 2024 at 06:58
Dear Sibongile Y

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Sibongile Y’s reply
09 May 2024 at 08:55
I hope it does not take months again 😩😩 it’s so frustrating Nkosi Yami 
Discovery Health’s reply
10 May 2024 at 14:23
Dear Sibongile Y

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team