I have a client who has Outlook 365 app and I have added their Google email address using Google Workspace for Outlook. When I add in a 2nd Microsoft Office account, the 2nd account gets a copy of the sent items from the Google Workspace account. I have tried creating a new profile but the same result. I have also tried a variety of rules and move options but no luck.
Outlook 365 and Google workspace sent items issue
Hello Grant Rowan,
Good day. Thanks for posting in the community.
The reason that the 2nd account gets a copy of the sent items from the Google Workspace account is for some email providers is that the server automatically creates an item in the Sent Items and Outlook uploads the same item again. For Read/Unread status of an email Outlook relies on the server. If the status from server is unread Outlook sets it accordingly. To work around the issue, select your device and follow the steps to turn off saving sent items in an email account.
On the File menu, select Account Settings > Account Settings.
Choose the IMAP, and then select Change.
Choose the Don't save copies of sent items check box.
Select Next, then Done.
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Question Info
Last updated May 20, 2024 Views 12 Applies to: