‘Tales of arrogance’: Neelesh Misra slams IndiGo for flight delays, gate change chaos at Delhi airport; here’s what the airline said

“After half an hour of lining up, they are told to “go back* one floor down — it’s again Gate 21. They rush back, the entire plane load. The neon sign now has a strip running: “Please rush to Gate 26”. Indigo’s tales of arrogance and lack of empathy abound, esp after they became number 1. If there were options available, I would never fly them,” Misra said in the post.

Take a look at the post here:

Chaos for Delhi-Lucknow passengers for @IndiGo6E 6E 2258 at Delhi Terminal 2.
Flight delayed, plane load of passengers waiting, then told to rush to Gate 33, one floor above.
A plane load of passengers — including senior citizens, wheelchair-bound passengers, mothers with babies…

— Neelesh Misra (@neeleshmisra) May 17, 2024

Responding to the post, IndiGo apologised for the unpleasant experience. “We sincerely apologise for the delay and inconvenience caused by the multiple gate changes, which was done to ensure a quick departure. Additionally, the updated departure information was communicated through timely announcements. We wish you a pleasant time in the air and look forward to providing you with a better experience in the future,” it wrote.

See here:

We sincerely apologise for the delay and inconvenience caused by the multiple gate changes, which was done to ensure a quick departure. Additionally, the updated departure information was communicated through timely announcements. We wish you a pleasant time in the air and (2/3)

— IndiGo (@IndiGo6E) May 17, 2024

Misra, however, was not pleased by Indigo’s response. He pointed out how the flight time was a mere 45 minutes, and the delay was double that. He replied to it saying, “You have the gall to say that you inconvenienced a planeload of people like this again and again to “ensure a quick departure” and still were one and a half hours late for a 45-minute flight? Do take us for granted, @IndiGo6E by all means but don’t express it in a formal tweet please.”

You have the gall to say that you inconvenienced a planeload of people like this again and again to “ensure a quick departure” and still were one and a half hours late for a 45-minute flight?
Do take us for granted, @IndiGo6E by all means but don’t express it in a formal tweet… https://t.co/lXURJe4TKc

— Neelesh Misra (@neeleshmisra) May 18, 2024

Misra’s posts caught the attention of several social media users who shared similar incidents. “Stopped flying IndiGo long ago. Never took a flight post pandemic. The worst ground staff. Even the old sarkari Air India was bearable. Arrogance has trickled in from the top,” a user wrote. “In a rarest instance had to travel with Indigo today….. can totally vouch for their bad service…. In the extreme heat wave in North, the flight AC was almost non-functional…. Even air hostesses were wiping their sweat,” another user commented.

“Indigo is pathetic. Had horrible experience very recently. Their theory behind every delay is ludicrous,” said another X user. “It’s utter arrogance! I had a similar episode earlier this year. They kept people waiting in a queue without informing about the delay. When I complained there no resolution. It is sad to see utter apathy and abdication of responsibilities,” another user reacted.