Yes, in the past few days, our banking services, including ACH transfers, wire transfers, and card transactions, have been temporarily disrupted. We are actively working with our partners to resolve these issues as quickly as possible.

The disruptions are due to issues with our banking services provider, Evolve Bank & Trust. Juno is not responsible for the disruptions. We are closely collaborating with Evolve Bank & Trust and our brokerage partner, Synapse Brokerage LLC., to resume normal service operations.

The Consumer Financial Protection Bureau (CFPB) typically takes such disruptions without prior notice very seriously and ensures that the banking services provider addresses the issue swiftly.

We understand the importance of this matter and are working around the clock to get ACH and card processing restored, which will enable customers to transact. Ultimately, it is up to Evolve Bank & Trust to restore card services, and Lineage or Evolve Bank & Trust or another processing bank to restore ACH services.

As stated in your brokerage account customer agreement, customer funds in the Synapse Brokerage Program are deposited in a network of member FDIC banks. Funds held in these banks are eligible for FDIC insurance up to $250,000 for each individual account. Funds held with Synapse Brokerage LLC also have SIPC insurance up to $500,000, including $250,000 for cash, for each individual account.

Please note that Synapse Financial Technologies, Inc., has filed for Chapter 11 and not Synapse Brokerage LLC. Evolve Bank & Trust in a recent press release, has stated that “As a robustly well-capitalized FDIC institution exceeding the capital thresholds for the highest category of capitalization under PCA (“well capitalized”), our primary focus is on ensuring the protection of end-user funds."

Direct deposits are also affected during the temporary service outage. If you are expecting direct deposits from your employer, they will be returned to the source account. We recommend contacting your employer to redirect the direct deposits to your external bank account.

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We appreciate your understanding during this time and are committed to restoring full service as quickly as possible. For the latest updates on banking and card services, please visit our blog. Thank you for your continued support and trust in Juno.

If you have any queries, feel free to contact our support team.