My email account has been locked for no reason. How do I talk to a real person?

Hello Charlotte_415,

Good day. Thanks for posting in the community.

I understand that your account has been locked due to an activity that may concern Microsoft's terms and agreements. I know how frustrating this must be for you, let me help you sort this out.

The reason for this is that Microsoft possibly flagged an unusual activity on your account and for your protection, temporarily locked it to prevent any unauthorized acts.

You may refer to the following article containing information about locked accounts and steps you can take to help you regain access.

https://support.microsoft.com/en-ph/help/13956/...

To help you better and further, we highly recommended to contact our Outlook for Mac experts to get for further target suggestions, which is our dedicated support channel that will keep working on the problem with you. Open Outlook for Mac and go to Help > Contact support, as they have more resource that can better address the cause.

Contact support within Outlook for Mac - Microsoft Support

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for choosing the MS community.

Looking forward to your response and have a great day ahead!!

Sincerely

Md Ashabul Haque | Microsoft Community Moderator

hi Md Ashabul Haque,

apoligies for my delay in responding. I did all the necessary steps including filling in all the forms and replying to my case manager with the necessary information. However, I have gotten no further communication. Because it has been more than 3 business days, I have opened a new case and repeated all the steps. However, I have also received no reply after 24 hours. How do I resolve the issue of my locked email account if my case manager is not replying? What more can I do to get this issue resolved?

Dear Charlotte_415,

Thanks for the update!

As you have mentioned that your issue is not fixed though you have performed all the mentioned steps, there might be some misconfiguration which needs further check from the backend. In this situation, I would like to suggest you to raise a support ticket to Microsoft so that our technical team can investigate the issue in more details. To raise a support ticket please go the below link -

Contact Us - Microsoft Support

If you are not a Global Admin, you may contact the O365 Global Admin in your organization to open a support request.

For your reference - Get support - Microsoft 365 admin | Microsoft Learn

Thanks for choosing the MS community.

Looking forward to your response and have a great day ahead!!

Sincerely

Md Ashabul Haque | Microsoft Community Moderator

If I am trying to do this for my own individual account rather then a business one do I follow the same steps?