When I got my Keylab 61, I had to register to get access to the included software.
Likewise when I registered my Novation keyboard, I had to register it to get access to all of their included software.
When I bought my Native Instruments Maschine Mikro, then Maschine Mk3, my S61 mk1, then S61 mk2 and my latest S88 mk3, , I had to register to get access to the included software.
When I bought Spectronics Omnisphere v1, it came on a nice hard drive, but I still couldn’t use it until I had logged onto their site and registered.
When I purchased my DAW (studio one) I still couldn’t use it before registering.
When I bought a new oven, sure I could use it without registering, but if I wanted the extended 3 year warranty (that was in huge stickers all over it in the shop), to get that free warranty I had to register.
When I set up my new MacBook today, had to have an Apple ID etc etc etc
If you look at Trust Pilot, Arturia comes out very very good whereas most of their competitors come out very very bad.
I get it you’re angry, and I too wish I didn’t have to register all my stuff either, there’s always the worry about a company going bust, or discontinuing a product and me not being able to download it anymore, but Arturia are no different from virtually any other company, and saying you’re going to bad mouth them at every opportunity you get, well that to me is unfair.
You don’t like this way of doing things, fair enough, neither do I, but Arturia are one of the better synth/keyboard/audio software companies out there, and slagging off a company for doing what they all do, well it’s your choice, but again I think it’s unfair…
I don’t know which keystep you own, but I have read very few (if any) comments from people unhappy with them, I would argue the exact opposite is true, the vast majority of Arturias customers, myself included, love their products…
That’s not to say I and others don’t think they could have designed things better, sure we think that, likewise we do with Arturias competitors.
That is in no way meant to undermine your grievances , if for you it’s unusable, then fair enough, but when the vast majority seem happy with it, either you’ve discovered something no one else has, or you are using the keyboard differently to everyone else etc.
That doesn’t mean the product is crap and useless, it just means it’s not suitable for your use. I’ve hated many things in the past that everyone else seemed to love, so I do sympathise.
What was the non refundable product you bought?
Just because a company says it’s not refundable, doesn’t mean they won’t refund under certain circumstances, and you not being able to find out the licensing term’s until after you bought the product , they may well agree to refund.
Well they may refund if you ask their support when you have calmed down (threatening to bad mouth a company isn’t going to make them want to help you at all).
If you bought it elsewhere, it’s not really Arturias fault if they won’t refund, can only talk about how it works in the UK, when I buy something, the contract is between me and the place that sold it to me, not the manufacturer (although often going direct to the manufacture is quicker etc)
I wish this registering and things phoning home didn’t work the way it does, I even had to register my TV to get the smart options installed, even new cars have computer systems tied to the company that makes them.
I’m now too old to want to make a stand, I’ll leave it to the younger generations, but being polite and unthreatening will get you much further than having a go at them.
If I didn’t use a bank that annoyed me at some point over my life, or a TV provider etc etc, I’d have no bank account, no TV, no Internet etc etc and I’d be screwed.
Sure , I hope the way we seem to effectively be leasing almost everything we buy nowadays changes, and the sooner the better, I understand your frustration but Arturia make some great stuff and I’m glad I discovered them, and wouldn’t want you to miss out on them.