Hi imgguti,
Welcome to Microsoft Community.
I'm Hahn and I'm here to help you with your concern.
I'm sorry to hear that you're experiencing issues with your touchpad on your Microsoft Surface Laptop. Based on the information you've provided; it seems that the touchpad driver may be missing or corrupted. Here are some steps you can take to try and resolve the issue:
- Force a shutdown and restart your Surface: Force a shutdown and restart your Surface - Microsoft Support
- Verify it works in UEFI. How to use Surface UEFI - Microsoft Support If they keyboard/touchpad works in UEFI, it shows that the keyboard does appear to function, and there may be a driver or Windows driven issue.
- Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support
- Reset using the most appropriate choice. If you've tried basic troubleshooting options, you may need to restore or reset your Surface. If the issue occurs after a reset, then the root cause is very likely hardware related. Restore or reset Surface for Windows - Microsoft Support
If the issue occurs after a reset, then the root cause is very likely hardware related. There is likely a hardware problem with the Surface keyboard. How to get service or repair for Surface - Microsoft Support
I hope this helps. If there is anything not clear, please do not hesitate to let me know.
Your Sincerely
Hahn. W - MSFT | Microsoft Community Support Specialist
