Add images to a word document saving, then the next time I open the document there is a box in place of some of the images with image can't be displayed.

Dear Joanne Thomas1,

Thanks for visiting Microsoft Community.

I understand that after you add images to Word, some of the images don't display properly the next time you open the document and you have tried a few things, but nothing works.

As I have limited information to provide you with accurate advice, I need to ask you some questions in order to solve your problem as soon as possible. On what operating system are you experiencing these problems? Is it Mac or Windows? Is your account a personal or business account? What is the deadline you are referring to?

There are various reasons for this situation and you can try the following methods to troubleshoot the problem. Since I don't know the version of your operating system, I'll give you the Windows method first.

1. Cancel the add-ons

   Click the top left corner of the document File - Options - Add-ons - Manage the place to change to COM add-ons, and then select "Go to", uncheck all the add-ons, click OK, restart the document, look at the effect.

2.  Delete word templates

   Close all documents, press Windows + R, in the open Run box, type: %AppData%\Microsoft\Templates, press Enter.

   Backup and delete the .dotm extension of the file, such as Normal.dotm, and then reopen the word document to see if the problem is solved.

3. To disable hardware graphics acceleration (registry):

    

   1. Press Windows Key + R and type regedit to open the Registry Editor:

    

   2. Find HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Graphics (if there is no Graphics, please manually create a new DWORD)

    

   3. select Graphics, right-click on the “New DWORD”, named DisableHardwareAcceleration, and double-click to open the value of this key to set the value to 1. 4.

    

   4. Re-open office components to confirm the situation.

    

   Disclaimer: Modifying the registry or workgroups is usually geared towards advanced users, administrators, and IT professionals, and it can help fix some problems, however, improper registry modifications can cause serious problems. Therefore, please make sure to follow the steps below strictly. For further protection, make a backup of the registry before modifying it. For more information on how to backup and restore the registry ref:How to back up and restore the registry in Windows - Microsoft Support

4. Registry reset office.

    

   Close all office applications.

    

   Press Windows + R , in the run box that opens type: regedit and press enter.

    

   Locate the following key value and rename the Office folder (right-click on it and select Rename, e.g. rename Office to Officeold)

   HKEY_CURRENT_USER\Software\Microsoft\Office

   Then re-open the word document to try the effect.

    

   Disclaimer: Modifying the registry or workgroups is usually geared towards advanced users, administrators, and IT professionals, and it can help fix some problems, however, improper registry modifications can cause serious problems. Therefore, please make sure to follow the steps below strictly. For further protection, make a backup of the registry before modifying it.

Please feel free to contact me if you need further assistance.

Best regards

Miyeon - MSFT |Microsoft Community Support Specialist 

Hi thanks for replying.

The images are being transferred from an iPhone to a windows laptop. This has never been an issue before.

We have found a work around by using an older document saving it under a different name and updating it with the new work and adding the images. So far all images are saving fine. Hope it stays as the assignment is due tomorrow!

Obviously something has changed somewhere.

Once this assignment is done I will try the methods you suggested to fix this issue for the future.

Thanks

I'm glad your issue was resolved, please feel free to contact me if you need help with just one more step.