At Iberostar Paraiso Beach, you and your family will experience the romance of Spanish-influenced architecture in a resort filled with tropical gardens, exotic birds and unlimited adventures. Discover interconnected pools with a waterfall, a mile of white sand beach stretched out along Mexico's famed Mayan Riviera, and seven specialty restaurants. Explore snorkeling and scuba diving areas and nearby historical sites. Then enjoy adult time in our world-class 32,000 square foot spa, 18-hole golf course or shopping plaza. The resort is uniquely designed to give every member of the family the time of their life.
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Riviera Maya - BeachProperty Information
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Resort Details
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TripAdvisor Traveler Rating
9235 reviews
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Jun 02, 202410/10 would recommend for anyone looking for a fun time.
The entertainment team is very engaging. The team will make sure that you have an amazing time. Karaoke night was a blast. ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….
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Jun 01, 2024Don’t go here
I wish i just stayed home. 80% of the food was bad. About 8/10 times my drink was terrible. Long walks in the heat, hardly could ever get a cart. Upsell culture is crazy. Basically you can get bent if you aren’t going to buy a membership. 2/10. Bad
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May 30, 2024
Amazing staff
What a beautiful property! Feels very authentic Yucatán Peninsula. Every staff member that we encountered was great, very helpful. Joshua at La Hacienda restaurant was an absolute delight. Erik was always around to give a ride on the golf cart wherever we wanted to go.
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May 28, 2024Spend your money elsewhere
I was extremely disappointed in our stay. We went for a birthday and anniversary trip this past week and spent a lot of money on this vacation. We had done a lot of research about AI resorts, and decided that Iberostar Paraiso Beach would be great! Upon arrival, things already started to go wrong. We paid an extra $350USD for an upgraded room and that's where things went downhill. First, our key card kept malfunctioning throughout the week. It didn't even work the first time we tried to get in with the bellman. I needed to message and call the staff multiple times throughout the week to help get us into the room. The key cards are extremely sensitive and if you put them near any device, they demagnetize. Even when the cards didn't touch devices, it still wouldn't work. The front desk told me they were getting new key cards on wristbands next week so hopefully this isn't an issue for future guests. Secondly, our phone in our room never worked. We needed to get staff to fix it twice, but even then it just wouldn't ring most times. There is an Iberostar app where you can live chat, so that's good in theory, except they take long to respond. Especially when it's an emergency.. I needed my meds and the key card had demagnetized for the 3rd time that day, so we asked for immediate support. No one came for another 20 minutes. Then, our safe malfunctioned and we weren't able to reach my medication even after the door fiasco. On another note, our AC sometimes wouldn't work. This is frustrating especially since our room is one of the only places you can get a break from the hot air. Third, the excursions are poorly communicated with the staff. From my understanding, there is a third party group that organizes excursions for guests so it's not just the staff's fault. We had an excursion early morning and were told to meet in the Paraiso Beach lobby. We got there, and no one was there to pick us up. I needed to BEG the employee to help us at least find out where the car was. That was when we found out that they were in the other lobby (Del Mar) and, as the employee impatiently told me, "you need to get there or they're going to leave you in a minute". This happened on the second excursion we went on where instead of meeting us at Del Mar (we double-checked with the staff again so we wouldn't miss this bus either), they were at the Beach lobby! Both lobbies are not that far apart, but it's still frustrating when you're told the wrong information. Needless to say, the communication between the excursion company, staff and guests needs to be greatly improved. Fourth, everything at this resort is EXPENSIVE. If you plan on buying gifts/souvenirs or even snacks, prepare to spend a lot. A pair of flip flops was $70USD, a bag of chips was $15USD, a small can of peanuts was $20USD, souvenirs ranged from $20-40USD.. the prices are insane and they know they can charge this amount because it's the only store that's close and "convenient". The staff also told us that the lobby gift shop was open 24/7. They are in fact not, so more miscommunication. It's also extremely hot there. Mexico is currently experiencing a heat wave, so bring lots of sunscreen, water spray, and fans. Another con of this resort is that the pool/pool bar closes pretty early (the pool closes at 7pm and the bar closes at 6:30). I was disappointed about this because I wanted some more pool time. The beach is full of sargassum right now so beware of that.. it's just seaweed, but it can be frustrating swimming/walking in that especially if you weren't warned of it. There are also these beach beds you can rent per day by the pool. I believe they're around $40-50USD per day to reserve, which is a bit pricy but that's just my opinion. The issue here is that the unreserved beds can also be used by guests. This just defeats the purpose of buying one because you can get them for free.. you just need to look around the area before plopping your stuff down. Lastly, there is a train that runs from the rooms through to the lobbies. Our line was the blue line. It randomly stopped working for a day or two and we needed to walk everywhere. Walking isn't the issue here, although it is annoying to have to walk 10+ minutes under the scorching sun to get to one destination, the issue is that when it stopped running completely, none of the employees could tell us why. My guess is that they simply just didn't want to run it that day, or they didn't have anyone to run it. The train also closes at 11pm, so if you want to go to the burger spot or the disco, you'd have to walk back after! Bring bug spray for this reason.. I was eaten alive. After all of my issues, management decided to move us into another room next door and we were finally given our king bed. The king bed was the only reason we did the room upgrade to begin with, so it's annoying that we paid for it for the week but only got it 4 days into our 7 day trip. Because of all the mishaps, the manager gave us a beach bed for 2 days, free of charge. We were happy with that but then later we realized that you could just get them for free anyway. The food was alright. There were different varieties of food, and the quality was okay. My favourite part of this entire trip were the animals at the resort.
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May 25, 2024Good first stay
This is a very nice mid-range resort. The grounds are beautiful and the employees are friendly and helpful, especially the shuttle drivers. Aside from a problem with my keys not working on the first day, I had very little to complain about. Yes, they will ask you leading questions about their presentation every time you see an employee in the lobby, but they let it go if you say you are not interested. Our bathroom had a strange bath/shower setup that was very hard to figure out initially and it was very short, back into the corner of the tub. The other rooms in our group had normal showers. Other than that no complaints about the room. I liked that there was a filtered water station right outside our room and Ice just downstairs. I also like that I could pick out my rooms during the reservation process. The wifi was good all over, even at the pool and beach. One complaint is about the Iberostar APP. It was a bit finicky and seems to logout daily. I could see the real-time shuttle moving about which was great. I could not, however, count on the activities schedule. We missed out on a fire show entirely one night because the app said the entertainment was in the Theater, but after checking multiple times that night, there was never a show there. Instead we saw others coming back from the beach after the show was over. Not sure how we would have known about it. They also do not have good descriptions on their activities calendar of what the activities are. One plus on the app is the ability to get assistance. They do reply quickly. The food is fine overall. Lots of the fancy dishes that were not familiar to me, but there was always something I found that I liked. Several of the alacarts are first come first served now. We tended to eat dinner early so we didn't have problems with crowds, but we always saw others waiting when we came out so I do recommend eating earlier if your time allows. Book dinner during the first moments you get there if you want a reserved restaurant. I loved that there was an ice cream stand at the pool which was included. The shopping center is CRAZY expensive. Someone told me about that in advance, but it wasn't till I saw the prices in the shops when I realized how crazy they are. We didn't get a chance to eat at any of the food options at the shopping center, but they did look appealing when we walked by, especially the donuts. The beach and sea was covered in Seaweed. Not the hotel's fault. Just know this in advance. Also they do have waves here and it was red flagged every day, but we were able to get in on the afternoon we were there. They have bathrooms, food, and bar service on the beach which is a huge plus. We spent most of our time in the amazing pool which is HUGE. BTW, the pool cabanas are super cheap for the day. Be sure to ask about it. Also, know that the pool area closes at 6pm so plan accordingly. We would certainly return here in the future.