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HUNDREDS of threads here and THOUSANDS of posts warning not to use them. Your “clever” title isn’t going to stop anyone from using them, in fact making it a question might leave someone wondering.

Btw, Kiwi doesn’t change flights. Airlines do. You should ask for help before you book travel next time.

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Kiwi did not change your itinerary, the airlines did. And I very much doubt you got anything cheap from Kiwi, airfares to Hawaii are not exactly cheap are they.

FWIW, I booked direct with UA on my last trip to Hawaii and they cancelled our reservation, did not inform us and it resulted in a very uncomfortable night at HNL airport. And I booked my own unconnected flights, all separately on the airlines own website. What did that achieve? Nothing, except I had the foresight to not book the cheapest and most restrictive fare so I could easily change the subsequent flights.

As usual Kiwi get the blame, why not, they are the middle man so whether they did anything wrong or not, they are the scapegoat.

"Then when you call and demand a refund they will say things like “we will try and attempt to request as much money as possible be refunded to you” even though their kiwi guarantee clearly states that they will “refund the full amount of the original air fare”." Where do they promise that? Read this again.

https://www.kiwi.com/en/help/kiwi-com-guarantee-260/article/how-exactly-does-the-kiwi-com-guarantee-work-439/

Where does it say they will refund the entire trip cost when only part of the schedule has changed? Sounds to me like they are trying to get a refund on the rest of the booking which was not affected by schedule changes.

If you don't understand how travel agents inc OTAs work, don't use them and complain later.

One correction to the above: Flights to Hawaii ARE cheap, especially from the US West Coast. The only reason we don't go there every other weekend with r/t options under $300 is because hotels there are crazy expensive.