Menards Ranked #1 by J.D. Power for Highest Customer Satisfaction in Home Improvement Retails Stores in 2024

Menards ranks highest in customer satisfaction among home improvement retailers according to the J.D. Power 2024 Home Improvement Retailer Satisfaction Study released on May 15, 2024. The study measures customer satisfaction with home improvement retailers by examining eight factors including: Digital tools; People; Store/facility; Product/supplies; Level of trust; Value given price paid; Return policy/process; and Additional services.

The 2024 U.S. Home Improvement Retailer Satisfaction Study was fielded from January 2024 to March 2024. The study is based on responses from consumers who purchased home improvement-related products from a home improvement retailer within the previous 12 months.

According to the J.D. Power study, higher customer trust with home improvement retailers means higher share of wallet. Home improvement retailers that are able to secure a perfect
trust score from a customer gain a higher share of purchases. Specifically, customers who have complete trust in their home improvement retailer make 80% of their purchases there,
compared with 69% when the level of trust in the retailer is good.

“We are very grateful for this acknowledgement from our customers,” according to Jeff Abbott, Menards Spokesperson. “We remain humble knowing we still have improvements to make with regards to the shopping experience in our stores. There are many challenges we face in our industry when it comes to having our customers choose us over the competition. A BIG THANK YOU to our TEAM for building a solid foundation that allows us to continue to grow and improve as a company into the future.”

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, J.D. Power has been delivering industry intelligence on customer interactions with brands and products for more than 55 years.