Great customer service from Brook... - St. James’ Court, A Taj Hotel

Tan hotel

The friendliest person at this establishment, by far, is the head doorman. Everyone else is gloom and doom. I never received a look or a “good morning” without forcing it out of someone. When passing the reception desk all heads are down unable to acknowledge you walking by. The majority of staff seem to struggle with English. A few times I just received total blank looks after explaining something. Not even enough words to say “sorry, could you repeat that?” The room was tucked away around several winding corridors. Noise level in the room was bad. Noise from other rooms and from construction or repairs taking place in the building. The room was dated. HVAC system was overly complicated but very quiet. The bathtub is a safety hazard. It was a severe concave shape on the bottom so it felt like you were slipping into a valley. Difficult to stand or turn. Grab bars were very useful. The common areas of the hotel are very attractive. There was even a piano player one evening. One elevator is out of service which caused delays getting to the room on a few occasions. Breakfast was difficult to get a seat. I gave up after the first day. The food selection is good. There was a waiter going around with masala chai. Unfortunately, it was not offered to us, presumably due to the color of our skin. The location is good, walking distance to a couple of subway stations and Buckingham Palace. Overall, I would not stay here again.

We checked in a few hours before check in time and were told to return at 3 for the keys and that our bags would be in our room. We returned at 5 and had to wait for a thousand clicks of the keyboard again to get keys. Our bags were not in our room. They did not arrived until about 40 minutes later.

It was an amazing experience and it’s always an amazing experience at any and every TAJ hotel we have stayed ! In all our holidays we make sure we should have to allocate atleast few days to TAJ hotels and so without that our holidays is feel that our holidays are incomplete! TAJ James court is lovely bounties luxury hotel and it’s like home away home !

I had an absolutely wonderful stay.. the spa, food, staff and hotel were excellent.. the only thing that wasn't nice was when another guest using the spa had their mobile phone on loud listening to music and talking on loud speaker. Nothing was said by hhe staff working in the spa, there are signs and its clearly shown the spa is a 'quite' space however to maintain this, mobile phones should be banned and inconsiderate guests should be challenged by staff. It made the spa experience feel cheap, and disruptive.