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- Ben L.Manassas, VA02May 2, 2019
We used The Tax Return to do our 2017 taxes last year and they LOST all of our paperwork for several months. Then they finally found it again and filed our taxes but instead of sending us a copy of our FULL tax return for our records, all we got back from them was the first two pages of our 1040 and only ONE page of the two-page Schedule C. They don't even know how to scan documents correctly. The scan each page as a separate file instead of combining them into one PDF, which is NOT how a professional tax preparer would return electronic copies of your paperwork to you!
Obviously, after they lost all of our stuff last year, we are NOT using them to file our taxes this year. But we need last year's complete Schedule C to file our 2018 taxes and have requested that they provide us with that. But now they aren't even responding to our emails. I strongly advise you to stay far, far away from The Tax Return unless you don't care if they lose your stuff and then don't even give you a full copy of your return when they're finished.Helpful 1Thanks 0Love this 0Oh no 0 - Michael V.San Francisco, CA1094619Apr 12, 2015
I've worked with this family style business for 12 years.
I generally come to them with complex taxes needed to be filled at the last moment.
Betty and crew always hustle and get everything done, and for a incredibly reasonable rate!
Recently, I have been sending my information to them from California and the process is running as smoothly, just as if I was local!Helpful 1Thanks 0Love this 0Oh no 0 - Pete Z.Clifton, VA8811615Feb 11, 2015
Ha, that first review is a joke. Professional? She looks like a snotty teenager, uses the word "hubby" in her review. Shows up after dinner hour on Apr 15th and expected service for a discount ? This place isn't an urgent medical care facility . Live and learn and grow up. Busiest tax day of the year, next time make an appt with Betty in Jan and get the greatest service you're ever going to get. I have been using her for 10+ years and am extremely happy. Maira R, I give you one star and you're lucky I wasn't running this place, you haven't seen rude.
Helpful 2Thanks 0Love this 2Oh no 0 - Thomas L.Chantilly, VA14Dec 10, 2014
Betty and Lisa have always bent over backwards to ensure my tax return is filed quickly, thoroughly, and accurately! Although a small "mom and pop" operation, I prefer the personalized and friendly service. I have been using them for 10+ years and can always count on them to provide me with great service. Thanks!
Helpful 1Thanks 0Love this 0Oh no 0 - Ronnie W.Ashburn, VA130Apr 8, 2014
Have used The Tax Return for at least 15 years! Betty is fast, accurate and wonderful to work with. The staff has always been pleasant. Would recommend them highly.
Helpful 2Thanks 0Love this 0Oh no 0 - Amy D.Manassas, VA07May 31, 2012
The Tax Return has been doing my family's taxes for years, and they have given me tax advice whenever I have stopped by throughout the year. Their fees are very reasonable and the staff remembers all their customers.
Helpful 1Thanks 0Love this 0Oh no 0 - Maira R.Herndon, VA2567122Apr 16, 2013
Only if there was a negative star!!! Anyways went there today around 6 pm after work with my hubby.. He had been at H&R block and wasn't satisfied with his return so before he decided to pay the $300 they asked for I told him to check other places out. I had drove past the tax return place a few times and it always looked busy so I thought to myself mane just mane they did taxes right. Well to make the story short we get there are greeted by an older lady who seemed busy chewing her food. She goes in the back and all I hear is a lady yell " someone just came in" in a rude tone. Than comes out an older guy, I smiled and said hi "how are you? He immediately says "don't ask me how I'm,doing".Geez, he was rude didn't want to help at all. He gave us a,ridiculous price for doing our taxes. I said " you don't want our business do you" he said "No". I said ok thanks for your kind welcoming. These people need to retire if they don't want work. Rude as hell. I kept calm because I have respect for Old people but they didn't deserve it. Stay,away people go spend your money somewhere else
Helpful 1Thanks 0Love this 1Oh no 0 - Christie C.Manassas, VA042Feb 3, 2014
We've been going to The Tax Return in Manassas for 3 years now. Their prices are great. Plus, this year we ended up owing federal but the nice lady who helped us file worked it so that we owed $350 less than if we would have done it ourselves through Turbo Tax or some other way. I'm very grateful to her. This place is more of a mom-n-pop small business, which offers better service and one-on-one attention.
Helpful 0Thanks 0Love this 0Oh no 0 - Andrea S.Leesburg, VA08Feb 24, 2014
For years as a single now married person I have used the Tax Return service and have been more than satisfied. Our grown children now use their services and have recommended them to their friends as well. If anyone had a bad experience you may want to think about the way you presented yourself to folks who deal with people and their problems all day. The tax return has always been more than accomodating and have the knowledge to help you save your hard earned money. We will continue to use their services and recommend them without any hesitation. Check them out you won't be sorry.
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