How do I contact ID.me Support? – ID.me Help Center Skip to main content
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  2. Identity Verification
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How do I contact ID.me Support?

How you contact ID.me Support depends on whether or not you can sign in to your ID.me account. Keep in mind, ID.me does not offer phone support at this time.

This article explains how to contact ID.me Support and what to expect after you submit a ticket.

Ways to contact Support

There are two ways to contact Support and receive support through email:

  • Sign in to submit a ticket: Choose this option if you have access to your ID.me account. Signing in to your account allows our agents to quickly identify your account, and helps keep your account secure.
  • Submit a ticket without signing in: Choose this option if you are unable to sign in to your ID.me account or don’t have an ID.me account

Sign in and submit a ticket

If you can sign in to your account, you can submit a ticket by:

  1. Going to the ID.me Support Contact page. 
  2. Select Submit a ticket
  3. Sign in to your account.
  4. Choose the dropdown that best describes your issue, and in the “Description” field, include as much detail as possible. This helps us respond with the best next steps based on your situation.
Note: If you are helping a friend or family member verify their identity, the account owner must sign in to their account to submit a ticket.

Submit a ticket without signing in 

You can still contact ID.me Support, even if you can’t sign in to your account or don’t have an account. To submit a ticket without signing in:

  1. Go to the ID.me Support Contact page.
  2. Select Submit a ticket without signing in
  3. Choose the dropdown that best describes your issue, and in the “Description” field, include as much detail as possible. This helps us respond with the best next steps based on your situation. 

After you submit a ticket

  • You may receive an automated email response from Roy, the ID.me Virtual Agent. If the response doesn’t fully answer your question, reply to the email to work with a live support agent. 
  • You may receive a brief survey by email about your experience with ID.me Support. This survey only takes a few minutes to complete. We use your feedback to improve how we provide support to our members.
  • If you’re not finding emails from ID.me Support in your inbox, check your spam or junk folder.