Find out if you can secure your account.

If you can’t access your EA Account, get in touch with us for more help. Make sure to have the following information handy when you reach out to us:

• the email address on your EA Account
• any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™ Network Online IDs) connected to your EA Account
• any invoice numbers from games you’ve bought from our store, or product codes for your games.

If it’s been a while since you played an EA game, try logging in to your EA Account from your computer or mobile device.

You might need to:

• reset your password
• use one of your Login Verification codes to sign in to your account.

Once you've signed in, restart your platform, and start your game.

If you still can’t log in to your EA Account, get in touch with us.

You should already have an EA Account if you’ve bought games from our store or played an EA game online with your platform. 

1. Try logging in to see if you're already signed up. If you aren’t sure what email to use, try the email address you use for your Nintendo, PlayStation™Network, or Xbox account.
2. If you don’t remember your password, click Forgot your password? to reset it.
3. Check your email (including your spam/junk folders) for a link to reset your password.
   • If you get an email, that means you already have an EA Account linked to that email address. 
   • If you don’t get an email after 5–10 minutes, repeat these steps for any other email address you might have used instead.

Once you’re logged in, check your Connections in your EA Account settings to see your Connected Accounts. Any Xbox gamertags and PlayStation™Network Online IDs that are connected to your EA Account will appear here, but connected Nintendo Accounts won’t.

If you don’t have one, you can create an account.

An EA Account can only have one of each platform account linked at a time. This means that you can’t link an EA Account to two PlayStation™Network IDs, for example. Instead, you’ll need to create a new EA Account to link an additional account.

If you try to link additional accounts, you’ll get a message that says Linked accounts found.

If you already have multiple platform accounts linked to an EA Account, they’ll stay linked, but you won’t be able to add more. We suggest choosing your preferred accounts when you link them together.

Sub-accounts that share Xbox Live Gold or PlayStation®Plus can't connect to EA Accounts to play online.

If you made your EA Account using the same email address you use for your platform-specific account, load any EA game on your Xbox, PlayStation®, or Switch, and your accounts should automatically connect.

Here’s what you can do:

• If your Xbox gamertag, PlayStation™Network Online ID, and/or Nintendo Account are linked to an EA Account you don’t use, you can update that account to get back in the game.
• If you made a second account with your primary email address, you can move the email to the account with your games.
• If you have multiple EA Accounts with games on them, one of our advisors may be able to help combine your accounts. You’ll need to be able to access both accounts, and not everything will transfer over, like game progress.
• You can also unlink your platform account from your EA Account and link it to a different EA Account, as long as that account has never had the same account type linked to it before in its lifetime.

Talk to one of our advisors to delete your EA Account.

We won't delete any account that’s banned. To delete your EA Account, you’ll first need to appeal your ban.