Auto-Owners Insurance Reviews: What Is It Like to Work At Auto-Owners Insurance? | Glassdoor
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Auto-Owners Insurance

Engaged Employer

Auto-Owners Insurance

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Auto-Owners Insurance Reviews

3.6

61% would recommend to a friend

(833 total reviews)

CEO  Jamie P. Whisnant

Jamie P. Whisnant

80% approve of CEO

Ratings by category

3.8

Culture & Values

3.7

Diversity & Inclusion

3.7

Work/Life Balance

3.5

Career Opportunities

3.3

Senior Management

3.1

Compensation and Benefits

Ratings distribution

5 stars

0

4 stars

0

3 stars

0

2 stars

0

1 star

0

What people are saying about Auto-Owners Insurance

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great benefits such as pension and student loan assistance(in 99 reviews)
  • "People great and company puts family first(in 81 reviews)
  • "Pension and 401k(in 47 reviews)
  • "Great bonuses especially the longer you are with the company(in 33 reviews)
  • "Work life balance is good if you're lucky enough to be IT with full remote.(in 27 reviews)
Cons

Ratings by Demographics

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Found 833 of over 934 reviews

Updated Mar 26, 2024

    1. 5.0
      Feb 27, 2024
      Billing Representative
      Current Employee, less than 1 year
      Lansing, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits There are different shifts you can work your way up to People move up in position relatively quickly

      Cons

      Full-time is 37.5 hours You start off on the 9:30-6 shift

      1

      Thank you for your review! We are proud to be certified as a great workplace.

      1. 4.0
        Dec 3, 2023
        Loss Control Consultant
        Current Employee, more than 1 year
        Detroit, MI
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Auto-Owners has made a significant investment in my continuing education. The company has an agreement with The Institutes, and employees can take up to 5 classes per year to advance their education. The company pays us every 2 weeks. Expenses are reimbursed promptly. The relationships with agents are great. The company management treats its employees very courteously, and new hires have an opportunity to meet with the president as well as several levels of management. The group training programs, such as the underwriting schools, are terrific. They are interactive and interesting. The "simple human sense" motto is usually the first and best way to solve a problem. The director of our department does one-on-ones with all people in the group. This is a big plus. The benefits are good. There is an annual holiday bonus that is typically 1% of salary per year (capped at 10%). I understand the board has also voted on annual company performance bonuses in previous years (the past 2 years have not been good to the insurance business due to property/casualty losses), and my coworkers told me those were quite generous.

        Cons

        There are some things I'd like to improve in my department regarding training I received to do my specific job. I would have made fewer mistakes if I had been given an opportunity to practice some skills before going into the field. We don't have many technical bulletins to share with our customers (we seem a little behind the competition in this regard).

        Thank you for sharing your experience! We care about our associates as people and want to invest in their growth.

      2. Join the Auto-Owners Insurance team
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        1. 2.0
          Jan 30, 2024
          Branch Claims Representative
          Former Employee, more than 5 years
          Columbia, MO
          Recommend
          CEO Approval
          Business Outlook

          Pros

          You will get a lot of experience extremely fast. If you come in with no insurance experience, you will not get as many difficult claims for a very long time and you likely will get to build your inventory. Otherwise in the past, the people that come in with claims experience will get someone else's inventory after the first couple of weeks.

          Cons

          You will not get adequate training. You better be ambitious if you want to learn otherwise you will sink fast. There is extremely high turnover because the workload is unsustainable and then when those people leave you get their files. There are very few reps that last 5 years. The complexity of the claims is also not well balanced. The newer people can float for at least 6months to a year before they get an easy bodily injury file. People with experience get loaded up with anything the other people with the same job title as you can't handle.

          2

          Thank you for your feedback. We are sorry to hear about your concerns, and we do not find this to be typical of Auto-Owners. Please email us at conversation@aoins.com so we can learn more about this.

          1. 4.0
            Mar 23, 2024
            Claims Representative
            Current Employee
            Columbus, OH
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good people, 9-5 schedule, Profit sharing is cool- if we get it

            Cons

            Hate taking phone calls and arguing all-day

            Thank you for your review! We agree, our people make this a great workplace.

            1. 4.0
              Mar 23, 2024
              Supervisor
              Current Employee, more than 10 years
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Great people, strong core values

              Cons

              Pay not competitive throughout the industry

              Thank you for your feedback! We strive to live each one of our 10 core values every day.

              1. 4.0
                Feb 21, 2024
                Software Engineer
                Former Employee, more than 8 years
                Lansing, MI
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Stable, not stressful, good bonuses (if the company is doing well), good benefits (although pension gets worse every year).

                Cons

                Low base pay, last few years the profit sharing bonus wasn't approved, and lack of surrounding talent so it's hard to improve through your peers (there are a few good ones), lots of politics.

                1. 3.0
                  Mar 26, 2024
                  Commercial Underwriter
                  Current Employee
                  Broomfield, CO
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  The company is stable. There is a Christmas bonus

                  Cons

                  Turn-over is high due to lower pay. People will stay long enough train and then leave for better opportunities, which puts more strain on the senior staff.

                  1. 4.0
                    Mar 15, 2024
                    Associate Underwriter
                    Current Employee, more than 1 year
                    Mesa, AZ
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Work life balance, great management and training, great opportunities for associates and monthly engagement meetings

                    Cons

                    Salary could be better for starters, better transparency about pay.

                    Thank you for your feedback! Opportunities for Associates is one of our core values.

                    1. 5.0
                      Mar 12, 2024
                      Underwriter - Personal Lines
                      Current Employee, less than 1 year
                      Little Rock, AR
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Great entry level pay with benefit bonus yearly

                      Cons

                      Position is hybrid and not completely remote.

                      Thank you for your review! We are glad to hear you are having such a great experience.

                      1. 4.0
                        Feb 23, 2024
                        Quality Analyst
                        Current Employee, less than 1 year
                        Lansing, MI
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        The hours are great, the benefits are good. PTO, vacation and sick time. 401k, pension which invested at 5 years.

                        Cons

                        The training and the pay is a little low. The training will take place over the computer through messaging or comments even when the trainer is in the office. I don’t exactly care for this style of training.

                        Thank you for your review! We are proud of the robust benefits package we offer to our associates.

                      Viewing 1 - 10 of 833 Reviews
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                      Auto-Owners Insurance Reviews FAQs

                      Auto-Owners Insurance has an overall rating of 3.6 out of 5, based on over 934 reviews left anonymously by employees. 61% of employees would recommend working at Auto-Owners Insurance to a friend and 62% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Auto-Owners Insurance employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Auto-Owners Insurance. This rating has decreased by -6% over the last 12 months.

                      61% of Auto-Owners Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Auto-Owners Insurance 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Auto-Owners Insurance to be management, career development, benefits and the cons to be culture .

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                      Glassdoor has 934 Auto-Owners Insurance reviews submitted anonymously by Auto-Owners Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Auto-Owners Insurance is right for you.