Working at United Collection Bureau: 354 Reviews | Indeed.com
Work wellbeing score is 62 out of 100
2.6 out of 5 stars.
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United Collection Bureau Employee Reviews

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United States354 reviews

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2.7Work-Life Balance

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collectiondebtcollectorbonuscommissionpaymentcollectaccount

Management will make or break you.

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The people and the work you do is never an issue but the management will make you contemplate if this job is worth it. Pay is OK, bonus structure wack

Pros

Nice people, flexible schedule

Cons

Management, Bonus
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The ABSOLUTE worst place that I have ever worked at.

Upper management does not value their employees and they aren't shy about showing it both through actual words and actions. If you have been there 20 years you are as disposable to them as someone right out of training. People literally get fired weekly without an opportunity to prove their worth. Upper management's goal is too have all new people that they can easily control that won't put up a fight about their shady practices because they don't know any better. Collectors line the bosses pockets while they get next to nothing in return. May the lord be with you if you choose to work there.
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Stay away if you can

This job has been one of the most mis leading job ever. If you work remote keep in mind you will need to be on zoom daily and watched . You’re not allowed to turn of your camera and even if you turn away they’re asking questions .

Pros

Non

Cons

No breaks, on video all the time, bonus structure promised to hard to reach
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People that work there are amazing!

It is not your typical serious job. It is a secure job and can be fun at times. People of all work there and the environment is encouraging. Hardest thing is to hear people struggle with thier financial side. Management was amazing.

Pros

No cap on commission

Cons

Schudel is not steady its different hours on different days
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great

great so far . amazing people , hiring managers very nice and helpful , haven’t started training yet , so far so good . very nice woman ! always answered and responded to email
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United Collection Bureau insights

Based on 188 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Supportive environment
Areas for improvement
  • Overall satisfaction
  • Fair pay for job
  • Trust in colleagues

Remoto, Billing

Es una empresa con un salario bastante bajo respecto a la competencia, por ende, la mayoría se gana por bonificaciones que usualmente se pierde......
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Poor management

This place was one of the worst places I've ever worked. We only had 2 weeks traing and most of the traing consisted of the trainer talking about stuff that had absolutely nothing to do with what we needed to learn. He talked about his personal life way to much. Then we were put with our team , and most of them were so rude. It was just a bad experience all the way around. I do not recommend this place to ANYONE!!!

Pros

I like the hours

Cons

Terrible health coverage, rude Management
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Run

Seriously if you’re thinking of working here just don’t horrible work environment if you work from home you are expected to use your own equipment you are then expected to run zoom on your phone or another device for your whole shift so they can monitor your every move you have to work 1 late night a week they try and bait you with bonuses that are impossible to achieve
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Prison

What is the best part of working at the company?Ucb by far is the worse company to work for. The job add is very misleading and deceptive. This is collections. You are calling and harassing customers about charged off, past due accounts. This is not customer service at all. They will sell you on bonus but they are non existent and unobtainable. If you don’t reach quota they will deduct your pay by the dollar and you have to be commendable 3 months in a row to gain it back. The job is a circus and management is the ring leaders. The environment is hostile and unpleasant. The job is draining and stressful. And to make matters worse, the VP’s are so far removed from the phones and they badger you able what you are not doing right and what you need to do better. There is no support or growth. In the event you are promoted, you may be demoted bc they can’t retain ppl to get the management in their positions. What is the most stressful part about working at the company?The management and environmentWhat is the work environment and culture like at the company?Hostile and draining . No encouragement. What is a typical day like for you at the company?Being yelled at by costumers Saying they have no money.
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Terrible work environment

Management set unrealistic goals that’s obtainable, Terrible training. Bonuses are almost impossible . Management likes to belittle agents the people aren’t as bad but management micromanage everything. You have this one lady that sits at home watching the cameras and don’t nothing else

Pros

No

Cons

Everything
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Great place

I really enjoyed working at United collections bureau. I was able to help many people cover their medical bills that had no idea how they were going to pay for it.
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There's no growth within the company

Horrible job I don't recommend anybody to work here. Managers are very unprofessional. You call blocked numbers all day ands it's very difficult to get a bonus

Pros

Nope, nada

Cons

Very unorganized
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Productive

Need more training the company is very unorganized and unprofessional. No communication and put you on the floor before you have all your system programs
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Don’t do it.

Absolutely NOT caped at 35-37 hours only able to get 40 if you are at goal or if it’s the end of the month and they have to make quota , no respect for employees turn over rate extremely high. And it is definitely due to management not the job itself .
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some very good people make everyday a good day

for good and bad some people make everyday a good daymost enjoyable part is different people experiencethe company has been in business for a long time and continue to strive successfully

Pros

contests, bonuses etc
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Comfortable work place, somewhat flexible work schedule.

High turnover ratePoor training of new hiresDisfunctional work enviormentHigh pressureStrict rules and compliance measuresWeekly training document, rating your calls and mistakes.

Pros

Flexibility

Cons

High Turnover rate, constant pressure, micro management
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Terrible Place To Work

Management is demeaning and unprofessional. Benefits and time off is terrible, not competitive with other local companies. Management screams at employees all day.
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Not my cup of tea

I witnessed a lot of favoritism. Very little coaching for the agents that was struggling I guess that’s why they have such a high turnover rate. I was let go after only working one month and then catching Covid. It’s basically a stressful work environment where you have to make a lot of phone calls. A lot of rules and regulations
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Horrible place to work

the goals are unrealistic and only the same 2 people meet them every month, if you're not constantly improving which is impossible in and of itself then they will fire you. The favorite people get the high dollar accounts. they don't want people to reach goal because they don't want to pay commission, and they want you to get fired because they don't want to have to pay for your health insurance after 90 days. almost No one was reaching goal, so they decreased everyones pay and a bunch of people quit. But they were still hiring in new people at the original amount. the real reason they dropped pay was to save money because they were going through financial difficulties. Hands down the worst job I ever had.
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Worst most terrible miserable place ever!

What is the best part of working at the company?Worst place I ever worked! There was nothing good about it at all. I have no good comments to add. What is the most stressful part about working at the company?Lack of training. Getting yelled at every day. What is the work environment and culture like at the company?Terrible. Stressful. Everyone is always miserable and unhappyWhat is a typical day like for you at the company?Wishing you weren’t there. Crying because of stress
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This company has the worst management and some are very unprofessional. Doesn’t offer enough help

The hours were actually good. The only problem I had was management. The management was very unprofessional. Supervisor that didn’t want to help new collectors. Didnt not give you any notice they were going to lay ppl off.

Cons

Management
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Overall rating

Based on 366 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Compensation/Benefits
2.4 out of 5 stars for Job Security/Advancement
2.4 out of 5 stars for Management
2.5 out of 5 stars for Culture

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