Working at USCB America: 169 Reviews | Indeed.com
Work wellbeing score is 63 out of 100
3.0 out of 5 stars.
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USCB America Employee Reviews

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3.1Work-Life Balance
3.0Pay & Benefits
2.8Job Security & Advancement
2.9Management
2.9Culture

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Featured review

USCB America selected this as a representative review
A open minded work environment with loyal management. The managers and supervisors are unfiltered, honest, and helpful with employees; the training prepares employees with the best accurate situations and scenarios.
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Official response from USCB America

September 6, 2023
We appreciate your positive comments and honesty. USCB works to provide the necessary tools and training to see all our employees succeed and thrive!

Stressing Atmosphere

This job is very stressing. Preference in every department. You have to abase to the supervisors to be on their good side. So glad I left this job. The only good side is the experience
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Official response from USCB America

March 15, 2024
We appreciate you taking the time to leave your review. Your feedback is valuable. We strive to create a positive and inclusive work environment for all staff and your concerns will be addressed. We want nothing more than to have all our employees succeed.

Micro management

If you do not have call center experience I highly do not recommend this job to anyone that is actively looking for a job. the job will drain you mentally and physically.management is very unprofessional and untrained. They play favorites. If you are not one of their favorites they will give the cold shoulder.when you ask for help they will ignore you and tell you figure out on your own. If you keep asking for help they will get mad and will make a post about you in the group chat instead of responding to your questions . There is a no cell phone policy for the employees but the supervisors can use their phone for personal use.Every week they want you to come in a whole hour early to sit in a team meeting or a “1 on 1” just to tell you how you are not meeting the company requirements. Your call can not go over 5 mins and that means call notes included but you can’t rush the callers off the phone. You can only go to the restroom twice before they call you out about your away time.your 30min lunch is not 30 mins they expect you to be back at your desk and clocked before the end of the 30mins. Parking is horrid because it’s 6 others company sharing one parking lot. At the beginning of the shift you can not clock in until a minute before your start of shift because they will write you up. you can’t prolong a call at end of shift because they don’t want to pay you over time .they will monitor your call time and tell your call is taking to long.if you disposition the call wrong that a write up .they make changes to the work material and your not update about it. the office environment - 

Pros

Pay

Cons

Short break toxic work environment bias supervisors and no work life balance
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Official response from USCB America

March 11, 2024
Thank you for your review. Your feedback is important to us, and we apologize for any frustrations. USCB’s management team cares about their teams and strives to provide the guidance and knowledge to see them succeed in their role. We are committed to addressing these concerns accordingly so we can continue to create a positive work environment for everyone. We wish you the best in your career journey.

It’s has it’s up and downs.

Starting off with The office is nice but no parking included, you have to pay for it which is an insane amount. Management is hit or miss. Some micromanage like crazy whileOthers are okay. Can be very stressful at times because they don’t take time to properly train employees. Pay is bad compared to everywhere else but benefits are ok.
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Official response from USCB America

December 8, 2023
Thank you for taking the time to leave your review and feedback. We would like to discuss your concerns further so we can make some improvements. Please reach out to your direct management or HR team. We are here to listen and help.

Would not recommend

If you are looking to be trained correctly, a job that is caring about the employees not just having a body in the seat to take a call go then go to a different company. They only care about their stats with the vendors they are contacting with not the employees well being.
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Official response from USCB America

October 27, 2023
We are sorry you feel this way but thank you for taking the time to provide your feedback. Many people have found our training to be what they needed in order to be successful. It's essential that we do our best to make sure all employees have the necessary information and tools, not only for themselves but for compliance. USCB cares a great deal about their employees. We wouldn't be where we are today without them.

USCB America insights

Based on 100 survey responses
What people like
  • Feeling of personal appreciation
  • Ability to learn new things
  • Ability to meet personal goals
Areas for improvement
  • Trust in colleagues
  • Sense of belonging
  • General feeling of work happiness

Best company I’ve worked for that continues to grow and improve

The company itself it’s transparent with all that it offers starting with their benefits and incentives. The best perk is the fact that they are an employee owned company and the day you retire you have a vested amount for your future. They provide you with all their policies up front so you learn, listen and grow successfully in your position. I love to help promote the use of their tools that made be successful in my position. And the management team was there to help me reach my goals. Key to me was having great communication with management that I noticed improved my growth and experience. In addition I surrounded myself with smart, humble and hard working people that made me excel.

Pros

They are an Employee owned company and there’s growth

Cons

Na
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Official response from USCB America

October 4, 2023
Thank you for the 5 stars! We are excited to see someone sharing their personal success and growth with USCB. Our employees is what makes USCB a great place to work.

Poor training standards and practices

Everything is rushed the training is poor at best. Take very little input about improvement changes. The training does not apply to all learning types
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Official response from USCB America

September 27, 2023
USCB has made great strides in improving our training curriculum over the last several years. We have worked diligently on creating a Training and Development Department that is effective and efficient for all. Many of our employees have found our training to be what they needed to be successful in their role.

Waste of time!

What is the best part of working at the company?Working from home is the best part of working at USCB America! What is the most stressful part about working at the company?Everythang...the management is the worst it's very poor, the company is unprofessional, unorganized, nobody knows anything and no help. They also do not take accountability for nothing at all. What is the work environment and culture like at the company?Working in the office was terrible. No fresh air folks coughing, ill, no proper cleaning junk, and they give out used headsets that was used by otha folks ewww🤮🤮🤮...What is a typical day like for you at the company?Very messy, no help and no response when you reach out to management for any kinda help.
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Official response from USCB America

September 6, 2023
USCB takes the health and safety of our employees very seriously and try to do our best to maintain a clean and safe working environment while in the office. Yes, having the ability to work from home is one of the great perks of working at USCB! Thank you for taking the time to leave us a review with your concerns.

Would not work here, unless you want to be micro managed

I would not work here ever again. They mirco manage you like crazy, write you up for every little thing and after that they will fire you. So fair warning I would steer clear of this company.

Pros

Non.

Cons

Short breaks, a lot of stress, write ups.
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Official response from USCB America

September 27, 2023
USCB has very high standards and expectations for making sure all employees are following our policies and procedures. Disciplinary actions are given not only to protect our clients but to hopefully change behavior for a positive impact in the employee's career at USCB.

Fun workplace

Overall great job. Worked there for 4 years. Co workers were nice, steady pay, easy job. Management needed improvement and more training. A bunch of fun activities planned through the months.
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Official response from USCB America

October 4, 2023
We appreciate your comment. Our Managers and Supervisors work diligently to support our staff. We are continuously working to improve all aspects of training. Although it has been more challenging in the last few years, we think they are doing a great job.

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Terrible Department

Management is horrible they always like to micromanage, my lead is very passive aggressive and tends to show favoritism towards others that she liked. The pay is horrible and parking was expensive, and having to deal with immature coworkers that loves to start drama and talk about each other

Pros

None

Cons

Management
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Official response from USCB America

October 4, 2023
It is disheartening to read your comments. USCB does not condone favoritism or gossip of any kind. We strive to have a positive and healthy work environment for all our employees. Our pay is competitive and there is always opportunity for growth.

horrible very frustrating everything from training was a lie.

What is the best part of working at the company?the best part is working from homeWhat is the most stressful part about working at the company?the management is never available. What is the work environment and culture like at the company?work from home is great the culture sucks. What is a typical day like for you at the company?very busy inbound call center managers and supervisor never help.
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Official response from USCB America

October 4, 2023
We are sorry your experience was this way. USCB's call centers can get very busy at times in order for us to service our clients efficiently and deliver the best customer service experience we can provide. Although we cannot change the nature of that part of our business, we always look for ways to improve management, processes and company culture.

2 stars

What is the best part of working at the company?Early hours fit best with the commuteWhat is the most stressful part about working at the company?Very poor management and toxic work environment What is the work environment and culture like at the company?All managers had a very small group of favorites and they made it well known
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Official response from USCB America

December 8, 2023
We are sorry to hear this was your experience at USCB. Our leadership team works hard to keep a positive work environment free from gossip and favoritism. If these allegations are brought to our attention, we handle them immediately.

1 star

What is the best part of working at the company?Not applicableWhat is the most stressful part about working at the company?Horrible management and company. Find ways to not pay out bonus. Harassing practices. Horrible company to work forWhat is the work environment and culture like at the company?Very unethicalWhat is a typical day like for you at the company?Outbound manual calls.
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Official response from USCB America

September 6, 2023
We are sorry your employment did not work out at USCB. We work in a strict, fast-paced environment that isn’t for everybody, but it’s a great culture for staff who thrive in a challenging environment with opportunities for growth and great pay. We’ll train you to succeed, but the rest is up to you.

1 star

What is the best part of working at the company?There was no best part. The managers need management classes. Would not recommend this job to no one.What is the most stressful part about working at the company?When you are in bonus, they come up with a way to take some of it away from you.
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Official response from USCB America

December 8, 2023
Thank you for your feedback. USCB has put in place a bonus structure attainable by all collectors meeting the established targets and goals. Our management is continuously growing and improving within their roles to better assist their teams.

A stressful workplace

The company don’t care for their employees, don’t give proper training , you stay changing departments, you don’t feel uncomfortable asking a supervisor for help .
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Official response from USCB America

December 8, 2023
It’s unfortunate that you feel this way while working at USCB. We absolutely care about our employees! USCB has an open-door policy, so the best thing for our staff to do is bring these concerns to the leads, supervisors, managers, VP or even HR. This way it can be addressed timely, and we can do our best to make adjustments to improve and help everyone.

Ok

Company is for starter who wanted togrow more into the business.Medical benefits is ok. WFH is good because parking is expensive. Medical and PTO can be improvedCons: No parking
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Official response from USCB America

December 8, 2023
We appreciate your review and the 3 stars. USCB is more than just a “starter” company having been in business since 1915 and can provide stability, longevity, and growth for our employees. We offer many benefits with one of our biggest being that we are 100% employee-owned through an Employee Stock Ownership Plan.

It’s Okay

My department wasn’t very organized work life balance was okay they had us in n out of the office not on a set schedule so it was frustrating at times
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Official response from USCB America

July 26, 2022
Thank you for the 4 stars. We understand that the last couple years have been difficult. We have brought our employees in the office and back home to ensure we were complying with local and state requirements during a pandemic. The health and safety of you, our employee, is extremely important to us.

Great work environment. Beautiful office & location. Friendly co-workers & Great supervisors and managers.

I worked at USCB for a little under a year, in both the Administrative department and Customer Service department. You learn a lot about medical billing and coding and how to use multiple applications including Epic. My managers and supervisors from both departments are great trainers and they’ll go an extra mile to make sure you fully understand the workflow so you can push your productivity to it’s highest potential. USCB really brings a family aspect to it so they make you feel like you’re important. USCB is a team based atmosphere, coworkers are always there to help you if you get stuck or fall behind.

Pros

Location, Management, Work environment

Cons

Short breaks depending on department.
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Official response from USCB America

May 17, 2022
USCB loves reviews like this and appreciate the 5 stars. We care about all of our employees like family, it is our culture and is who we are as an organization!

Underpaid and high school environment. Also have to pay for parking everyday

I did not like working here. Extremely underpaid and I was harassed by management. Had to pay for parking. Management promotes friends even when someone else is more qualified.

Pros

It’s a job

Cons

You have to pay for parking, underpaid, High school environment
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Official response from USCB America

December 8, 2023
We're sorry this was your experience with USCB. USCB strives to keep a healthy work environment for all employees. We do not condone any form of harassment and take these allegations very seriously. When brought to our attention, it is addressed immediately. All of our employees have the opportunity to grow with our company.

i have the opportunity to work in office with a great team

Everyone is very helpful, knowledgeable, and friendly. not a lot of stress, your in the heart of LA with a great view no other place like it. You learn something new everyday never a dull moment here @ USCB

Pros

public transportation is convenient

Cons

parking a little expensive
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Official response from USCB America

February 14, 2022
Our Downtown Los Angeles office is pretty incredible, isn't it?! We are happy to have another fantastic employee like you! Thanks for the 5 Stars!

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Overall rating

Based on 169 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Compensation/Benefits
2.8 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
2.9 out of 5 stars for Culture

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