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Review Highlights
“I have since moved a bit out of the area, but Diane Schwartz is the reason I keep coming back....” in 6 reviews
“Lucy is so sweet, and wiling to chit chat a bit to relax us nervous folks, it is a joy to have my blood pressure taken.” in 3 reviews
“They've taken on a lot over the past year and sorted so much, giving them a little time it seems all has worked itself out.” in 2 reviews
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- Ana C.CA, CA081Mar 29, 2024
The best dr very nice and very kind beautiful person and respectful excellent doctor
Helpful 0Thanks 0Love this 0Oh no 0 - Timothy R.Bonsall, CA891749Mar 5, 2024
Dr. Wilson is a good listener and a caring, professional, who has been able to help myself and many others.
Helpful 0Thanks 0Love this 0Oh no 0 - Tracy A.Los Angeles, CA02Sep 22, 2023
I am so grateful that I have such an amazing doctor, Dr. Tiffany Wilson she's helped me through all of my health issues. She's helped me with my cholesterol issues being supportive when I had to go through breast cancer treatments takes time and answers all my questions. She's kind, compassion, and above all she's extremely educated in her field I am forever grateful
I would highly recommend her and I will be forever. Grateful of all the care that she's put into keeping me healthy. God bless you, Dr Wilson and your family. Sonia and Lucy thank you for being part of my team of helping keep me healthy and all your kindness and patience anytime I call and I have questions. I'm so grateful for you ladies. Thank you.Helpful 0Thanks 0Love this 0Oh no 0 - A B.Irvine, CA04Jun 29, 2023
Dr. Wilson is amazing!!! I've been going to her as my primary care physician for over 20 years. She's extremely intelligent, knowledgeable and insightful. Very professional, friendly, and welcoming. I would highly recommend her!
Helpful 0Thanks 0Love this 0Oh no 0 - Kelly K.Menifee, CA2181Mar 28, 2023
Office not seeing anyone with an upper respiratory infection 2 years after covid! Was told by the rude office manager that this is now office policy to not allow any patients with respiratory infection in the office but I could do a phone appointment! How can she listen to my chest and know I'm okay with talking to me over the phone. I've been sick for 8 days and not getting better. I was already seen by urgent care and tested for covid and flu and it's negative. How convenient for the doctor to do appointments over the phone and bill the same yet not have to actually see her patients. I've been going here for years and every time I'm disappointed and want to change doctors. Sonia has always been rude on the phone. The back office girl has always been great and she is the only one. Always LATE and behind. Today they opened at 9 yet no answer until 925 was told they came in late. I sat in a room one time naked with a paper gown on waiting for a pap for over 30 minutes one time because I was the first appointment and they doctor came in 30 minutes late. If you don't mind being treated rude and no respect to your schedule this is your place.
Helpful 1Thanks 0Love this 0Oh no 0 - Darya H.Newberry-Baker, CA170412Aug 2, 2018
Dr. Tiffany Wilson, I'm sorry I did not get the pleasure to meet you as a patient. Your HORRIBLE office clerk, Sonia, took the call and she was so rude from the beginning of the call. Very condescending and plain out... AWFUL. She apparently couldn't understand what I was saying, so she said in such a rude tone, "it would help if you talked into the phone." I told her I was and she should not talk to a client like that and asked to speak to a supervisor. She said she was the supervisor... then repeated my date of birth and said "that explains why". Who does this?? Losing clients for a Dr.'s business is not a good look. Moving on.
Helpful 7Thanks 0Love this 1Oh no 0 - Marisa G.Irvine, CA7386Oct 11, 2017
I'll start by saying that I had a rough start with this practice years ago and can echo some of the sentiment others have noted. There were certain obstacles that a patient encounters before and after a visit with Dr. Wilson. Within the last 6 months or so, those issues have ironed out with some wonderful additions to her staff over the past year. Sonya (apologies if misspelled!), Lucy, Marta, and Rosanna are wonderful. They've taken on a lot over the past year and sorted so much, giving them a little time it seems all has worked itself out. These ladies work very hard, especially given the constraints of dealing with certain insurances and billing. And while yes, I agree that we as patients are just as important, showing them a little courtesy and respect goes a long way.
I was having trouble getting a prior authorization on a medication for over 6 months. The person that handled it just kept saying they didn't have time. After rounds and rounds of calls, I connected with Sonya as I was almost in tears with frustration. She took on my situation without knowing anything and fixed it within a day. This was the fall of last year (2016) as the shift in office staff started to happen. Since then, all the ladies have been wonderful in fielding all my questions and actually getting back to me when they say they will and not feeling like I am the one who has to constantly followup. They do what they say they will, and they work very hard.
I too have had some issues with billing and have had to review some things with Monica, but for the most part it has worked out ok. You may have to followup a bit, but at this point to me it's peanuts for what you're getting in patient care. (Fingers crossed it stays that way!)
Dr. Wilson is wonderful and caring, and really does the best that she can with the amount of time she is allowed per visit based on the industry standards and constraints. I've been going to her for years and even though I may not have anything too crazy going on, she still gives me a good amount of time and respect as a patient. She knows me and my chart, as do the nurses.
I'd recommend looking at the situation as this practice being your neighbor, treating them with courtesy and respect will bring you the same. At the end of the day, Dr. Wilson and her staff are doing the best that they can with patient care and all the necessary paperwork and shenanigans that go along with it.Helpful 0Thanks 0Love this 1Oh no 0 - Najia R.Irvine, CA05519Dec 3, 2015
zero stars! One is being generous!
Incompetent beyond belief, the front desk staff is clueless as to what's going on. Dr Wilson is a robot! Office is barely open. They open for two hours of the day, take half the day off whenever they wish, take two hour lunch beaks, get back to you with all the wrong information and the list goes on....
Time to find another PCP!!!!Helpful 6Thanks 0Love this 0Oh no 0 - Terri B.Corona, CA321491Jan 18, 2016
I've been going here for years however; office seems to be gearing towards cosmetics more. Not to mention, limiting ones appointment time? Not the great feeling I used to get coming here. I best talk fast to make sure I don't go over 15 minutes! Just not the same since Dr. Werksman left. NPA Diane is wonderful as is Dr. Wong. Dr. Mehrok was too however; she's since left.
Helpful 5Thanks 0Love this 1Oh no 0 - Darah B.Long Beach, CA011Nov 28, 2017
WORST.OFFICE.EVER.
I have asthma and have been trying to get a refill on my inhaler for 2 weeks...2...I don't know if any of you have asthma but inhalers are pretty important for breathing. My RESCUE inhaler is the one I'm having trouble getting btw. I started calling last Monday as the process was taking longer than usual "oh the dr will call you" "the dr will call the insurance company " here I am...still can't breath...no phone call, no RX. The front office ladies act like this isn't serious! Zero emotion. I have been told "it's being taken care of" so many times I can't count.
I've had MANY bad experiences with this office , this is the last time. I refuse to see these people ever again.
Did you guys cure asthma? No? Then give me my freaking inhaler! Pick up the phone. Your business is to help people.Helpful 2Thanks 0Love this 0Oh no 0
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