The Hanover Insurance Group Reviews
73% would recommend to a friend
(839 total reviews)
John C. Roche
90% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management culture that will attempt to motivate employees by holding them accountable to shifting standards." (in 42 reviews)
- "Some of the managers have never worked in the department they manage and were hired from outside the company." (in 24 reviews)
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Found 839 of over 925 reviews
Updated Mar 20, 2024
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- 5.0Underwriter TechnicianCurrent Employee, more than 1 yearWorcester, MA
Pros
- Great management - Amazing Coworkers - Competitive Pay
Cons
- Due to influx of people at lower positions, it can be difficult to move up
- 1.0Licensed Insurance AgentCurrent Employee
Pros
Generous time off starting at day one
Cons
The work load is extremely heavy for the pay, The metrics you are expected to meet are almost unattainable. The customer service center is more like a writing agent job. If the entire account is not reviewed, regardless of the last review date, you get dinged on your metrics. You are extremely micromanaged. The better you are at your job the longer they keep you in your position. Some of the managers have never worked in the department they manage and were hired from outside the company. There is no cost of living adjustments and pay and if you get a raise it is very minimal at best. You are expected to get consult in new lines of business, but at the end of the year risk losing that in the form of a bonus if you do not exceeded expectations, regardless of how well you did throughout the year. There is no support, especially in the customer service center and it makes it very difficult to do your job efficiently with all of the hoops you have to jump through to make changes to accounts. Most people quit in the customer service because of the lack of chance to advance in other areas of the company.
5 - 1.0IT OfficerCurrent Employee, more than 8 years
Pros
I wish there were some
Cons
So company sent out email about Equal Pay Day. This is supposed to be how much longer women have to work to earn the same as men. This has been debunked so many times. If you take into account experience, education, etc pay is actually the same for women and men these days. Everything these days is such left leaning culture. God forbid someone has a different opinion. It isnt accepted here.
1 - 2.0Level II Claims AdjusterFormer Employee, less than 1 year
Pros
PTO is decent. The benefit options are nice. Always rewarding with positive feedback , and promotes good employee interaction & relationships.
Cons
*Too high of a claims volume to manage your work. 17 claims in a day, 13, 10, 12. But all you hear is “call right away” or “you didn’t call within a 24 hr period” ITS NOT possible! *Auto answer is horrible. You can’t finish notating a claim before the phone beeps and there is another customer *Commerical and personal auto claims together is a bit overwhelming * Training is terrible *Processes are horribly long *Overworked to keep pending down, don’t do it, it doesn’t matter. They have great rewards programs if they actually stick to it. You can collect Bravos and receive money for turning them in, but that’s only if your manager is truthful about it. Ask for proof of your referral because that seems to be an issue for them to pay you for as well.
2 - 4.0Litigated Claims SpecialistFormer Employee, more than 8 yearsRichmond, VA
Pros
Management was committed to helping you maximize your potential, and trusted employees, granting authority to be autonomous while offering collaboration round tables for claims outside of the personal authority.
Cons
Round tables can be a bit stressful when so many people and personalities are present.
- 5.0Loss Control Technical ConsultantCurrent Employee, more than 10 yearsColumbia, MD
Pros
Great people, better team, competitive pay, and good benefits.
Cons
Honestly, I love working here and I love my job.
- 4.0Business AnalystCurrent Employee, more than 3 yearsWorcester, MA
Pros
Great team. Lots of support. Room for Growth.
Cons
No cons while I was there.
- 2.0Underwriting AssociateCurrent Employee, more than 3 yearsWorcester, MA
Pros
The benefits (Health Insurance & 401k) were good and affordable
Cons
Toxic wave of new managers will work you into the ground and offer little support. There is little to no room for advancement unless you want to be there for 10 years. Pay is laughable and you will struggle to get by.
5 - 1.0Claims AdjusterCurrent Employee, less than 1 yearItasca, IL
Pros
The hybrid work schedule is the only pro
Cons
First starting off, you’re given claims to work from other adjusters. They claim it’s for training purposes but it’s really because the adjusters who have already been there are swamped in claims and as the new group, you’re there to clean it up. The work/pay ratio is horrible. You’re given tons of claims that are expected to be done in a timely manner, all while being expected to answer calls, return calls, and respond to emails. It would be ok if they paid more but they do not. The pay is horrible.
5 - 5.0Specialty Underwriting SpecialistCurrent Employee, less than 1 year
Pros
- Excellent leadership who communicate well. - Tons of growth and development opportunities. - Mentorship program to advance your industry knowledge. - Top notch diversity and inclusion initiatives. - Provides ample opportunity to communicate things that could be improved and values your views. - Agile enough to respond to advancements in the industry quickly.
Cons
- Parental leave could be improved. - Employer match into retirement is nice, but average.
The Hanover Insurance Group Reviews FAQs
The Hanover Insurance Group has an overall rating of 3.9 out of 5, based on over 925 reviews left anonymously by employees. 73% of employees would recommend working at The Hanover Insurance Group to a friend and 75% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
73% of The Hanover Insurance Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated The Hanover Insurance Group 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at The Hanover Insurance Group to be culture, career development, benefits and the cons to be senior leadership, management.
