When I was looking for a venue for our reception, I knew I wanted a reputable establishment where I had good experiences before. I called The Georgetown & when they were available, I booked. I knew they were a reputable business, with long term... staff to take good care of us & the day. I have a hospitality degree and manage my family's restaurant & small banquet facility. I do this for a living, so I know attention to detail & customer service is key to any event, especially weddings. A few weeks after booking & meeting with Carol, the banquet manager, she unfortunately retires. This is not concerning for me, as she has every right to retire, for putting in so many hours, weekends, & knowing from experience, this isn't an easy profession as some may assume. So, when I called to question the rumor, she assured me she would still be on a few weddings & mine was one of them, although this wasn't the case. When we went in to pick out the menu, there was a woman there being trained by the retiree-nice, but not overly bright-started to worry at this point, but still had faith. Called a couple months later to make a payment, was told the lady I met with before was fired & I was introduced to yet another woman, who assured me everything was going to be taken care of. Was then introduced to two male family members of the establishment, who were supposedly going to be present at my reception (they were not.) The day before my reception, we dropped off cookies, guest book, etc., there is yet another employee I had not met before. So from start to finish, every time I contacted them, I had to deal with a new person. A bride that has to repeat herself 20 times over the same things gets old real quick. We show up the day of the wedding, the hall is 1000 degrees, quite literal. So hot, I had to go into the restroom, take off my gown, just to cool off a bit, and my cake was melting. There were not enough seats for my bridal party, the hall was not set up at all the way they had emailed me so it totally messed the seating chart up, the menu we picked stated 2 dressings (only Italian was served), no butter for rolls, tables were not skirted as advertised in our package,we were supposed to have candelabras on our buffet (they couldn't find them, then found them, then I had to go get candles because they didn't have any, I show up & they already had them-total waste of my time & money), the bar shelving was coated with dust, they "forgot" to give me the top of my cake & said I never asked for it (I think I had enough to worry about-it was their job to make sure we had it), they tried taking my cake stand, and best of all we paid for 300 people for the buffet and only 240 rsvp'd (we were told we could not lower the #, which was fine so we paid for the 300 people-only 220 showed up and at the end of the night, we only got 1/2 pan of pasta, 13 meatballs, 1/2 pan of potatoes, none of the top sirloin, 18 pieces of dry chicken with no sauce, a pan of lettuce which was browning, & small bowls of fruit, veggies, and cheese from our appetizer tables. This is NOT enough food for 60 people. Again, I do this for a living & where I work, we don't cheat people out of what they pay for. And on top of ALL of that, they are lucky I was easy going, because we ended up letting it go & having a good time, but the majority of the memories I have of my reception is talking to my guests & them tell me how hot it was. To say I was disappointed would be a definite understatement!!!