Poor choice in a great location - Review of Mountain Lodge Telluride, Mountain Village, CO - Tripadvisor
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Reviewed July 12, 2015 via mobile

This was the emerald in the sky . We loved our stay hear at the Inn. Ms sue ,Mr Austin and Mr Robert where just great to work with . Beautiful setting, property and great food . The shuttle was much appreciated as well as the gondola to Mountain Village and to Telluride. Our forty third wedding anniversary is July 21st and my birthday was July eight . We decided to up grade to a jr suite! And so happy we did ! Thank you Sue.

Date of stay: July 2015
Trip type: Traveled as a couple
Thank Dennis D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mostromecki, Manager at Mountain Lodge Telluride, responded to this reviewResponded July 13, 2015

Dennis D,

Happy Birthday & Happy Anniversary! We're thrilled to hear you enjoyed your stay. We hope you'll come back and see us again!

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Reviewed July 12, 2015

Returned to the Mountain Lodge and glad we did. Very convenient to the gondola, which is a great ride into town. Great views from the pool and restaurant, welcoming staff and comfortable, though not luxurious, accommodations. Parking is $20/day but you can hand over the car and never have to use it during a short stay.

Room tip: upgrade to a suite if you can afford it
Date of stay: June 2015
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank jmckphil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mostromecki, Manager at Mountain Lodge Telluride, responded to this reviewResponded July 13, 2015

jmckphil,

Thanks for coming back and seeing us again! We're glad you enjoyed your stay and we hope to see you again soon.

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Reviewed July 10, 2015 via mobile

The mountains, trees, streams, all right outside your windows and postcard quality! The staff could not have been more friendly and informative, especially Chef Bud! Nothing better than having a beer sitting outside just staring at those views!

Date of stay: July 2015
1  Thank Nrbeget
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mostromecki, Manager at Mountain Lodge Telluride, responded to this reviewResponded July 13, 2015

Nrbeget,

We feel very lucky to be surrounded by such beauty! I'll pass your compliments along to the staff...I know they'll appreciate it. We appreciate you taking the time to review us.

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Reviewed July 8, 2015 via mobile

A beautiful exterior with a prime location in Mountain Village (Telluride) CO. However the interiors are somewhat spartan. The carpets are thin and need replacing along with most of the furniture. Public areas and pools are very nice.

Date of stay: August 2014
Trip type: Traveled as a couple
2  Thank pupstars
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Doug_Hendrickson, Front Office Manager at Mountain Lodge Telluride, responded to this reviewResponded August 9, 2015

Hello Pupstars!

Thank you for your feedback regarding your stay with us at the Mountain Lodge. We are in agreement that our interiors are ready for an upgrade and are thus starting renovations this fall, wherein we will be replacing carpets as well as fixtures and interior treatments. We hope you have the chance to revisit us next time you are in Telluride as the hotel will likely look a lot different then.
If you have any further comments, feel contact me directly.

Have a nice day!
Doug

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Reviewed July 7, 2015

This hotel is gorgeous and as is the case with all places in Telluride it's easy to get around town. However, the property is in rough shape and needs an update. We booked a Queen room the bed was a double as my husband who is over 6 ft didn't fit. We also had a broken coffee maker which we asked to have replaced. Housekeeping never came to clean the room the first day and the leaking coffee maker remained as well. We complained about the lack of service and also noted the screen was falling off the window. I went to the front desk on the third day of our visit and was told no manager had contacted us despite my request because they were busy. Since it was Sunday of a holiday weekend and everyone had checked out, they offered us a new room for the final night. The fan in the room was broken, soap dish falling off the shower wall and the smoke alarm was hanging from the ceiling. The manager had told us this was his favorite room on the property so if that was the condition it was in you can imagine how the other rooms are! For the price this should be a nicer hotel and then they do add the $20/night parking fee and then you wait 10-15 min for your car to be pulled around. Very dissatisfying stay.

Date of stay: July 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank mha2664
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Doug_Hendrickson, Front Office Manager at Mountain Lodge Telluride, responded to this reviewResponded August 9, 2015

Hello mha2664,

We appreciate your input concerning your recent stay with us here at the Mountain Lodge. We will take your comments into consideration as we work to renovate our property beginning this fall. We have also brought your comments to the attention of our housekeeping and engineering departments which are diligently working with their staff to improve training and create a more proactive approach to our rooms. We hope you were able to get out and explore Telluride and all that it offers, nonetheless, and we hope you will give us another chance in the future as our property improves. Please feel free to contact me directly with any additional input.

Have a great day!
Doug

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