Rush University Medical Center

I cannot speak to everyone's experience at Rush, but for the treatment that my brother received, it was excellent, from his bringing brought in through the emergency room to his stay there before being moved to Alden Rehab.

My brother suffered a stroke in 2023 while at work and was brought here. I am crediting Rush with preventing him from having long-term detrimental issues due to their quickness in treating him. From the state of his room to the care from the nurses, they took very good care of him. I was very surprised at the number of calls I received from various nurses to keep me abreast of his status. The social worker was also very instrumental in ensuring that he ended up in a rehab facility that would suit his needs and mine in terms of having to go to see him on a regular basis. For the most part, a lot of the heavy lifting was done by her, checking the insurance to getting him into the center. The follow up visits with the various doctors was also great. Appointments were on time and the doctors were very good at explaining my brother's status without talking down to us. At one point when he was released, his leg brace was left in the medical car. It was returned to the nurses' station on the floor where he was staying. I was able to call to make arrangements to pick it up. The nurse I spoke to told me to call her once I arrived and I did. The nurse actually came down to the park and brought it to me. I tried to give her a $20 as a tip to say thanks so much as I was fully expecting to have to go up and get it, but she refused and just said she hoped my brother was doing well.

This is the second time I have had a family member at Rush....the first time was my grandmother back in the 80s at their geriatric center and her treatment there was excellent...they got her up and out and able to come home to us. This time with my brother, he is alive and doing a lot better. I do not want to go to the hospital ever but would not mind if I was brought here.

The majority of the doctors I see are at Northwestern, but I came to rush for my gastric surgery. And I can honestly say that they have taken a very good care of me.

They have a new wing in the hospital; with all new rooms, equipment, machines, etc. The older parts of the hospital is slowly being updated, but still have great access to other resources, as well as other buildings connected to the hospital.

Back to my surgery, the nursing staff was wonderful, and I spoke with all the doctors I wanted (even those I didn't think I needed to speak to lol) and I was well informed prior, during and after my procedure.

Absolutely horrendous treatment of patients here. From talking with the nurses they said "certain people here have been waiting for 10 hours"... the billing department seemed to be untrained in every regard. My interaction with one of the staff was unbelievable. He couldn't help me because he was " training" another newcomer so they couldn't assist me. Why are there untrained staff in this hospital ????extremely alarming

I was sitting next to someone with liver failure and throwing up constantly. It seems that if you have a life threatening issue they try to verbally comfort you by saying that you will be seen based on priority. People are sleeping and offered blankets, and you constantly hear people moaning in pain.

Lack of staff seems to be a huge issue here. What's the point of having an ER if there seems to be like 1/2 doctors on the whole premise ? I came here for blood work to check for carbon monoxide poisoning ( a very fatal problem if it's in the severe zone). Don't get me wrong they drew my blood but asked me to wait in the lobby for the results. Guess what? The nurses told me that they can't help me and I've been waiting in the lobby for 4 + hours. I arrived at 10 pm and now it is 4 am.

Better off to go to another hospital. Protocol is all they care about and they disregard the needs of all their patients. If you have a whole day worth of time to spend sitting in the waiting room - go right ahead. Most of us can't afford to exert that much time and energy.

Went 3 times to Rush 2 out patient, first time for a CT scan of my back. Had a sedatives, they stuck in the back.No pain. Then they stuck what I am sure was a nerve.iwas screaming. They all ran out of the room.
Went to hospital for cataract surgery. They nurse
Told her I was to short She said just jump up. Then she takes the computer table and starts pulling it full forse. I had to go to the bathroom. I was the only one in this room. No nurses help me I finally had to crawl out the bottom.of the bed.
I was in recovery I got another crappie nurse. I want to get more pain reliever. She left.i guess I fell asleep.she said to me.What do you want me to watch you sleep? THE nurses in the hospital were great . Dr lopez did not see me in the hospital the whole time I was there5 days.I was in so much pains,did not sleep or eat for 3 days. After I left the hospital 1 month later had a appointment with him again
Not there
I saw alot of doctors but wanted my doctor.
By the way your food is horrible

Poor service, disrespectful supporting staff that comes off passive aggressive to full blown aggression. There is a lot of drama from the patient representative.
Incompetent young woke Doctors that don't follow traditional medicine. Poor bedside manners for a hospital.

I had a hysterectomy at Rush Medical Center two years ago and had a wonderful experience. Dr. Amina Ahmed is one of a kind. She is a gynecological oncologist and took great care of me. The nursing staff was wonderful, attentive, etc. My experience overall has been very positive and I would absolutely recommend it to others.

I actually posted pics from my hospital stay (yes, I know it's not a hotel, but you really can't beat that view. Pics are not great but I took them from bed as best as I could.) :-)

I go to the van buren location great location just don't like making an appt for labs and I like morning appts

They redeemed themselves this past year so it's only fair to give them credit where credit is due. The staff and admin were great.

This review is for Dr Mausumi N Syamal and not Rush as a whole. Rush has some of the finest doctors. I have always had great experiences until I needed the go to the ENT department. This was the worst experience I have ever had with a doctor in my entire life. I have been with Rush for many years and NEVER experienced the lack of compassion this doctor has. I am a patient that has had extensive surgery on her jaw and vocal cords. She performed an procedure in which she had to put a tube down my nose and down my throat with no anesthesia. I did not do well with this procedure and was not offered anesthesia. I had this same procedure with a doctor at UIC. He was fantastic and understood this was hard. Dr Syamal was abrasive and acted as if I were bothering her. The nurse was wonderful in the way she spoke to me, but this doctor was condescending. I told her as I was leaving that I had the most horrible experience and her response was to attack my character in My Chart. If you want a doctor that could care less about how you may feel, this is the one for you. She is really good at it.

Saved my life and did it gracefully and humbly. Staff could not have been better. I have more days to thank because of them