Reviews
Write a reviewEvery thing was fine.
Every thing was fine. Wish the finance process was quicker and did not have to wait so long to get into see them.
Every thing was fine.
Every thing was fine. Wish the finance process was quicker and did not have to wait so long to get into see them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Brian, we are so glad we had the opportunity to work with you and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Eddie Thomas General Manager ethomas@niello.com 916-484-5962
This was one of the best car purchasing experiences we
This was one of the best car purchasing experiences we have ever gone through. Thank you Stephen
This was one of the best car purchasing experiences we
This was one of the best car purchasing experiences we have ever gone through. Thank you Stephen
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your new purchase! We're thrilled to hear that you found your experience with Stephen to be a positive one. We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Great customer service would recommend to anyone.
Great customer service would recommend to anyone. Everything was explained by detail. All maintenance done on time.
Great customer service would recommend to anyone.
Great customer service would recommend to anyone. Everything was explained by detail. All maintenance done on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Great Customer Service.
Great Customer Service. Daijah at Niello VW provided my wife with free use of brand new VW while they fixed our vehicle on a re-call and leakage which they said was covered as well. I would recommend this dealership to my family & Friends.
Great Customer Service.
Great Customer Service. Daijah at Niello VW provided my wife with free use of brand new VW while they fixed our vehicle on a re-call and leakage which they said was covered as well. I would recommend this dealership to my family & Friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Daijah and our team here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Great service and very professional.
Great service and very professional. Not pushy but informative. Thank you for the great service!
Great service and very professional.
Great service and very professional. Not pushy but informative. Thank you for the great service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
The service consultant he is great!
The service consultant he is great!. Satisfied with the service. Will continue to go to VW dealership.
The service consultant he is great!
The service consultant he is great!. Satisfied with the service. Will continue to go to VW dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Antonietta, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
This is the time to write a review with complete honesty
This is the time to write a review with complete honesty and transparency. I booked my 10k car service appointment and it was scheduled today. I walked in and the car has been in the workshop from 8am- 2pm. All this time I’m sitting in the customer lounge and I got lucky enough to watch the car most of the time, literally for 2 hours from those 6 hours, the car parked and no one is working on it. I’ve reported 3 major issues for my car and the response from the service advisor was lacking any communication skills, specially the voice tone that was loud and defensive . Every item of what I asked for was claimed to be checked or given excuse that “we couldn’t reproduce the issue”. The coolant is leaking (or some other manufacturing issue) and I have to fill it every now and then, she said nothing needs to be done. very disappointed and I’m seriously thinking to cancel the service contract. I’ve been watching other service advisors and how they respond to their customer and I believe it’s my luck to be assigned to this service advisor who it seemed to be defensive and aggressive. She didn’t want to listen and she was not cooperative at all. Even the windshield wipers had issues and she could have change them and she said nothing wrong with them and I told her they had issues without accompanying me and go to check it together. I’m going to escalate this to more senior management in niello and if nothing happen, will indeed cancel my service contract and go to any car service that know how to deal with customers in more professional way.
This is the time to write a review with complete honesty
This is the time to write a review with complete honesty and transparency. I booked my 10k car service appointment and it was scheduled today. I walked in and the car has been in the workshop from 8am- 2pm. All this time I’m sitting in the customer lounge and I got lucky enough to watch the car most of the time, literally for 2 hours from those 6 hours, the car parked and no one is working on it. I’ve reported 3 major issues for my car and the response from the service advisor was lacking any communication skills, specially the voice tone that was loud and defensive . Every item of what I asked for was claimed to be checked or given excuse that “we couldn’t reproduce the issue”. The coolant is leaking (or some other manufacturing issue) and I have to fill it every now and then, she said nothing needs to be done. very disappointed and I’m seriously thinking to cancel the service contract. I’ve been watching other service advisors and how they respond to their customer and I believe it’s my luck to be assigned to this service advisor who it seemed to be defensive and aggressive. She didn’t want to listen and she was not cooperative at all. Even the windshield wipers had issues and she could have change them and she said nothing wrong with them and I told her they had issues without accompanying me and go to check it together. I’m going to escalate this to more senior management in niello and if nothing happen, will indeed cancel my service contract and go to any car service that know how to deal with customers in more professional way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Mohamed, Thank you for reaching out with your concerns. I would like to talk more about your visit. I’ll reach out this afternoon to chat. Thank you Scott Russo General Manager 916-484-596/
The service rep listened to my issues and followed
The service rep listened to my issues and followed through with instructions for the technician.
The service rep listened to my issues and followed
The service rep listened to my issues and followed through with instructions for the technician.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Good communication.
Good communication. Prompt service. Very professional easy to change my original alone. I was able to to a night drop off which made it convenient .Travis was great with followup communication.
Good communication.
Good communication. Prompt service. Very professional easy to change my original alone. I was able to to a night drop off which made it convenient .Travis was great with followup communication.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that Travis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927
Jason was most accommodating.
Jason was most accommodating. He listened to me and was just lovely to meet. K. Olney
Jason was most accommodating.
Jason was most accommodating. He listened to me and was just lovely to meet. K. Olney
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927