Mutual of Omaha Life Insurance Reviews

Company finds any little thing to deny paying you. Do not recommend them. Wasn't explained at the beginning that you needed it for 2 years before they will pay out the policy. Ridiculous really. They will scam you anyway they can.

Do not purchase a policy with this company. I have been a customer for over 14 yrs. I purchased a policy to protect myself if unable to work due to complications of pregnancy. I am an OB nurse and see firsthand what can happen during pregnancy and wanted to protect myself if unable to work. Well, lo and behold I did encounter complications that restricted my ability to work bedside at my hospital. When it came time to use the policy, I was treated like a criminal. Had me in tears every time I had to deal with this company.

If I could give this company a NEGATIVE star I would. I applied through a person that finds the best bang for your buck, I was asked many questions..I answered them all medications I was on. I provided the ONLY TWO I was on. I was immediately declined because 2023 I was give ** for WEIGHTLOSS, not diabetes. AGAIN NOT DIABETES. Never have had diabetes and also so was given ** for carpal tunnel and then switched to ** for the carpal tunnel…Well just because they think these medications are only for ONE reason to which my DOCTORS told them is incorrect and sent all documents to support what I told them and I also went two days later to get all my bloodwork redone to still deny me..

DO NOT buy insurance from this company. They will not pay out on the policies you buy. I purchased a cancer policy for $10,000 and when my husband got cancer, they refused to pay the policy. The doctor provided all his records and we had to appeal and then they refused the doctors records. They are a rip off, they steal your money and refuse to pay.

Omaha farms out this insurance to another company that will spend months finding reasons to deny your claim until frustration make you go away.... Had the same dentist for years and never a problem filing claims with previous insurer, now they don't recognize this dentist, they need his NPI number, they need his tax number, they need his address, they need his phone number, they need the dentist to call them....on and on....one after another. Dentist filed claim three times for me and his office is frustrated too.

I just learned of a policy my dad had (he passed in November of 2023) for critical illness. I called today to report his death and learned that the medical records and death certificate are not enough proof for them to pay out the coverage despite his qualifying diagnosis being on/in both of those things, they expect his hospitalist physician who treated him to complete a third form validating the diagnosis. The amount of work required when living out of state is not worth the headache unless this is the only asset someone has.

I had a 20 year TERM policy with the company and authorized electronic payment of $80.10 a month for that policy. Paid every month for 20 years. The term policy ended in October 2023. Without any authorization from me Mutual of Omaha decided it had authority to extend my 20 year term policy and remove $629.23 on 11/6/23, $629.23 on 12/4/23 and $629.23 on 1/4/24 from my bank account. We were out of town and had not realized these charges. We had to close our bank account to stop the charges.

I never imagined in 1,000 years that I would be writing a rave review about an insurance company - but here I am!! We have had two small policies for my mother since 2009 - one with Mutual of Omaha, and one with another large insurance company. Unfortunately, my mother recently passed and as the beneficiary, I can share first hand that the difference in service + claims processing between the two companies is literally night and day.

Your Dedicated Service Team has offered very little support in how to complete ParaMed physicals or obtaining medical records. There are numerous numbers given with no real guidance on who you actually need to connect with. When you do call one of the numbers, either no one answers, or no one returns your voicemail. This is supplemental life insurance that is supposed to provide peace of mind, but it has only caused headaches. Lack of service or ability to see shortcomings is very disappointing. Would never recommend this company or their customer support to anyone. Look anywhere else for life insurance.

The last couple of years of my mom's life I took care of her finances per her request. After sorting out the mess I discovered she had no life insurance. I immediately contacted Mutual of Omaha. Unfortunately she passed 16 months later at 77 yrs. of age of a heart attack. That was the first of August it is now December. Because the insurance policy was not 24 months old there had to be an "investigation". They have contacted every medical provider she had for the past 3 yrs. Still no payout. It is a small amount but it would pay the funeral home I did the right thing, now here I sit and worry that I can't pay the wonderful people who took such care with my mom in our family's time of need.