Motor Werks Partners L.P.

Ms [redacted] original contract was filed under an old form [redacted] just changed forms and it needed to be redoneThe customers was trade in was going to be generating a creditOn the second contract the amount was incorrectly calculated and the trade invalue was adjusted incorrectly This was rejected by [redacted] A 3rd contract was sent with all corrections and approved by [redacted] before it was mailed to the customer for signatureThe manager [redacted] personally worked this thru the [redacted] corporateThe customer was calling [redacted] , however it took a few days for the funding to get approvedOnce the funding was approved we were able to put in a check request for the $credit to the customerSince funding just cleared, the paperwork for the state was just filedThis can take as long as 3-weeks typically for them to processOnce the state does the title and registration her plates will be registered to her new vehicleThis is not immediate as the guest may have thoughtShe has been given a drive away tag that is only for days which will allow her to drive her vehicle legally until the paperwork is processed by the stateShe will receive all this directlyMotor Werks has been assisting in getting this all completedWhile we did use the outdated form and calculated the trade in wrong we have reacted quickly to make the correct changesAt this point in time, it is out of our hands and in the states to process her paperwork so she may get her renewal stickerAny further questions, Please let me know.Thank you, [redacted] Customer Relations ManagerMotor Werks Auto Group

Dear Sir or Madam,The service call for the Whirlpool stackable luandry center was scheduledfor Friday, 8/28/ I told the customer that I would get the schedule from the technician on Friday the 28th around 9:am and that I would call with a hour window of time The technician makes out his schedule that morning and so I wouldn't have known what hour window until I got the schedule from himI am the secretary and Kenneth is the owner/technicianWe are the only employeesHe begins his day at about 9:am so I do not know how they thought it would be between 8:am to 12:pm I called that Friday morning at about 9:to let them know the hour window would be between 3:00pm & 6:pmI called the only phone number that I had and left a message and in that message I told them to call back to let me know if they would be available during that timeThe technician called them around 6:pm to let them know that he would not be able to make it that day(He only works until 7:pm)He told them he would work them in on Monday the 31stOn Monday, I called the number to let them know that they were the first call and again, I had to leave a messageWe got no response to that message so the tech didn't go to the homeLater that day I got a call from a young person who wanted to know when the tech would be thereHe said they had waited all day for the techIt became obvious to me that the phone # we had was not to a person that would respond to the messagesThis phone number was provided by the warranty company and even though I had trouble reaching someone to schedule the call, I finally was able to speak to someoneI told the young person that we would reschedule the call for Wednesday the 9th of Septand I needed a good phone # to call about the scheduleHe gave me his.On Monday the 31st of August I got a call from [redacted] who was not happy about the missed apptsI answered her questions about the missed apptsShe explained the phone # I had was [redacted] and that she was training at her job and couldn't respond to the messagesShe never offered her phone # but I actually got from the caller id on my phone It was unfortunate that we didn't have phone numbers that would have allowed communication I explained that this was scheduled for Wedthe 9th of Sept She kept asking about the missed calls and I felt we had already answered those questionsI told her if she wasn't happy with waiting, she could call the warranty company to have them find a servicer who could work her in sooner She wasn't happy with that suggestionI felt I couldn't help her at this point and I did hang up.Our technician called [redacted] this morning and we have her on an ASAP/Wed 9th scheduleThis means that if we get a cancellation or if he feels he can work her in sooner we will When I get the schedule and see that she's on it I will call that morning around 9:to let her know and give the hour window If she's at work and needs time to come home to meet the tech we need to know this ahead of timeI will leave a message if she does not answer and ask her to call back to let us know if she's available during the hour window If she is limited to certain times of the day, we need to know that ahead of time so that the tech can work out the schedule accordingly (within reason) I now have phone numbers and I will call all of them leaving messages if no one answers The key word here is COMMUNICATION!!Yours truly [redacted] Vice President

Our Sales Team and Service Team has worked with Mr [redacted] and resolved issues Mr [redacted] addressed with [redacted] BMW Manager and [redacted] Mr [redacted] BMW Service Advisor at BMW Motor WerksPer the Service Manager [redacted] of BMW there are no outstanding repairs or issues for Mr [redacted] All repairs were negotiated by [redacted] and cleared in July Thank you, Margie Gallagher Customer Relations Manager MOTOR WERKS AUTO GROUP S Barrington Rd Barrington, Il [email protected] 847-304-

Complaint: ***
I am rejecting this response because:
My responses to ELK Electric are: • "The request on several occasion to meet..."- Always started the work is completed so we meet to close out and you provide final payment Not until I submitted a complaint to the Texas Attorney General, then and only then we meet to go over the issues.• "We never agree to rewire the entire house..."- The issue was generated when ELK Electric started to perform the requested work for the bathroom So they left must of the time the unlicensed (to stay by himself as he was not a licensed Journeymen) helper to perform the work The worker instead of ensuring he was running the new line on its entirety he made a bunch or junctions and as a consequence overloading the existing circuits When the house was finally mapped it was discover circuits had been overloaded Yet as of today, I had not received this information as it seems not to be convenient for ELK Electric The mapping was paid under the first contract ($20,000) Nonetheless, they had chosen not to do so until it became inevitable as we kept/keep having issuesELK Electric was hired to improve the electrical condition of my property not to make it worst as they have done with those circuits.• "We performed task beyond the scope..." Not true, I did request them while the walk thru of what was needed and ELK conveniently left them out of the proposal This company loves the he said, she said.• That I am not willing to settle the dispute..."- Quite simple, I got a quote for only out of the overloaded circuit and the estimate for repairing only the worst of the is around $2,if no complications are found Allow me to remind you this is only out of Hence, my request has always be, please fix what you messed up Once my overloaded circuits are repaired (by the way, by the time the licensed electrician got to ELK Electric office, according to the owner the overload was only on circuits not the identified by his employee whom is one of his troubleshooter), I will be more that happy to pay It does not make sense for my to pay a company approximately $3,600, when they have generated damages that exceed such amount in repairs because their lousy craftsmanship prior the company repairing the damages generated by them.• "I cannot continue emailing---I cannot settle the issue with someone unwilling..."- The fact is, if I had not generated the e-mail trail it would had been their words against my words Further, the person being unreasonable is the owner of ELK Electric, he only want to see his point of view, and as a business he does not want to accept the responsibility of the craftsmanship by some of his worker that was left unsupervised Then two of his employees generated damages beyond the electrical issues These individuals when thru the ceilings in more than one occasion and ELK never try to repair or pay for the damages They generated unnecessary additional repairs of a few wall because either the walls were cut bigger than needed or wrong equipment used (he did admit to these issues and replace the boxes for home use versus the industrial boxes placed only) Nonetheless, I was the one that paid my contractor to fix the walls once the correct boxes where installed I still have some boxes that do not flush to the walls In regards to the ceiling repairs the owner of ELK kept saying he will cover, but it was never reflected on the $3,bill Now he claims he has additional charges for the work they were supposed to do all alone It seems ELK Electric business practice is to charge extra for work that was to be included on the proposal
Regards,
*** ***

2-12-16Dear Revdex.com,After seeing this letter  I consider the matter closed. I do not wish to reopen the case, [redacted].Sincerely,[redacted]

Final Consumer Response /* (2000, 8, 2015/05/07) */
I would like to inform you that on 5/6/2015
I picked up my refund check from
Motor Werks
Thank you for your help in their matter
[redacted]

Dear Sir or Madam,The service call for the Whirlpool stackable luandry center was scheduledfor Friday, 8/28/15.  I told the customer that I would get the schedule from the technician on Friday the 28th around 9:30 am and that I would call with a 3 hour window of time.  The technician makes...

out his schedule that morning and so I wouldn't have known what 3 hour window until I got the schedule from him. I am the secretary and Kenneth is the owner/technician. We are the only employees. He begins his day at about 9:30 am so I do not know how they thought it would be between 8:00 am to 12:00 pm.  I called that Friday morning at about 9:30 to let them know the 3 hour window would be between 3:00pm & 6:00 pm. I called the only phone number that I had and left a message and in that message I told them to call back to let me know if they would be available during that time. The technician called them around 6:30 pm to let them know that he would not be able to make it that day. (He only works until 7:00 pm). He told them he would work them in on Monday the 31st. On Monday, I called the number to let them know that they were the first call and again, I had to leave a message. We got no response to that message so the tech didn't go to the home. Later that day I got a call from a young person who wanted to know when the tech would be there. He said they had waited all day for the tech. It became obvious to me that the phone # we had was not to a person that would respond to the messages. This phone number was provided by the warranty company and even though I had trouble reaching someone to schedule the call, I finally was able to speak to someone. I told the young person that we would reschedule the call for Wednesday the 9th of Sept. and I needed a good phone # to call about the schedule. He gave me his.On Monday the 31st of August I got a call from [redacted] who was not happy about the missed appts. I answered her questions about the missed appts. She explained the phone # I had was [redacted] and that she was training at her job and couldn't respond to the messages. She never offered her phone # but I actually got from the caller id on my phone.  It was unfortunate that we didn't have phone numbers that would have allowed communication.  I explained that this was scheduled for Wed. the 9th of Sept.  She kept asking about the missed calls and I felt we had already answered those questions. I told her if she wasn't happy with waiting, she could call the warranty company to have them find a servicer who could work her in sooner.  She wasn't happy with that suggestion. I felt I couldn't help her at this point and I did hang up.Our technician called [redacted] this morning and we have her on an ASAP/Wed 9th  schedule. This means that if we get a cancellation or if he feels he can work her in sooner we will.  When I get the schedule and see that she's on it I will call that morning around 9:30 to let her know and give the 3 hour window.  If she's at work and needs time to come home to meet the tech we need to know this ahead of time. I will leave a message if she does not answer and ask her to call back to let us know if she's available during the 3 hour window.  If she is limited to certain times of the day, we need to know that ahead of time so that the tech can work out the schedule accordingly (within reason).  I now have 3 phone numbers and I will call all 3 of them leaving messages if no one answers.  The key word here is COMMUNICATION!!Yours truly[redacted]Vice President

Elk Electric will be happy to install the two gang switch box as quoted with the expectation of being paid $1200.00 dollars as quoted on completion.  Elk Electric will install a dimmer not to exceed $25.00 or the customer can provide a specific dimmer of their liking and we will credit them...

$25.00 at time of completion.  Thank you sorry for the delay in responding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. An electrician from Elk Electric came to my condo and completed the installation of the switch box and dimmer switch today and in exchange I provided them with a check for the remaining $600 balance on their invoice (I had already provided a check for $600 before I submitted this complaint to the Revdex.com).  Thanks for facilitating this conclusion.
Regards,
[redacted]

Dear Sir or Madam:We stand behind or warranty all used appliances sold for 30 days. This washer is beyond the 30 day warranty.  We did offer to diagnose the washer but customer stated that he didn't want to put any more money into this unit. Rhonda N[redacted]Office Manager

We are declining refund to the customer for fluid flushing and anti freeze. This was the first step that could be done to address the overheating. The customer was made aware of the oil leaks when the car was inspected. He declined repair. He was advised oil was found in the fluids and if he does not address this it will affect the components of the vehicle. Car still over heated. Customer was upset that it did not work. Again he was advised of the oil issue. The manager went to [redacted] on a request of Good Will to cover the expense of the next step of repair without again addressing the oil leaks. We covered the next repair in excess of $1,200.00. He was advised that this was covered in oil as well. Customer wanted a refund of the cost of the repair he covered. He was declined because the 2nd step to the repair was covered by us. We are not absorbing all the cost of his repairs. The repairs are not faulty but due to the lack of the customer addressing the real issue the over heating will continue. We assisted to the best of our abilities working within he parameters set by the customer.

I have requested numerous times to meet with Francia and she will not meet with me. We have a quote which she agreed to, with detailed tasks. We never agreed to rewire her entire house; she is bringing up issues that are not part of the proposed scope of work. We performed many tasks beyond the...

original scope which we have not been paid. Yes we made some mistakes, yes we are not perfect, I have wanted to meet to assign values to items in questions, hers and ELK's, to settle our dispute but she is unwilling. I cannot continue the emailing back and forth it has not been productive. She has a right to complain and I have a right to my position as well. I cannot settle the issue with someone that is unwilling to communicate.

I cannot address un-detailed accusations. We have a detailed scope and proposal for a specific dollar amount. Any work done outside of that detailed scope and proposal are extras. Our company strategy is not under propose and gouge on extras as some companies are. Verbal communications are many times misunderstood, that is why a written proposal is provided, for both parties, the client and the contractor to review and agree on what is to be performed; this is the critical moment for both parties to accept. reject, add to, take away, clarify, what is to be done and for what amount. This is the moment that issues like we are having now can be avoided. We have been in business 54 years, do over 1000 projects per year from $200 to $3,000,000. and rarely do we have conflicts of this nature. And when we do, we discuss and review both parties position in detail and find a compromise. Francia has been unwilling to meet or discuss on the phone - she will only send emails making accusations. She is clearly unwilling to accept any additional scope of work was performed; the original proposal content seems to mean nothing to her, only what she wants to remember.

While this is very unfortunate, we are at the mercy of the WI state DMV. They are currently behind in their processes which does directly effect us. We work with a titling company that helps speed the process and ensure all necessary paperwork is completed. They personally take the paperwork...

to the business office of the DMV. Once they process the paperwork it is sent down to the local DMV and the customer will be notified by them. Information for a timeline that we obtain is provided by the state DMV and can be vague. This is their process and we have no control over it. We have had other customers in the same situation with the state of WI. . We as the seller are required to gather and send the necessary paperwork, taxes and fees. From there it is the states responsibility. This is true for all out of state deals we handle.  We handle a large amount of out of state deals and each state circumstances are different. Working with an out of state titling Company is to ensure the most proficient handling to all states DMV for our customers. Any issues or complaints can be directed to your state DMV. If I can be of any assistance you may contact me directly.[redacted]Customer Relations ManagerMotor Werks Auto Group[redacted]

Ms. [redacted] original contract was filed under an old form. [redacted] just changed forms and it needed to be redone. The customers was  trade in was going to be generating a credit. On the second contract the amount was incorrectly calculated and the trade invalue was adjusted incorrectly....

This was rejected by [redacted]. A 3rd contract was sent with all corrections and approved by [redacted] before it was mailed to the customer for signature. The manager [redacted] personally worked this thru the [redacted] corporate. The customer was calling [redacted], however it took a few days for the funding to get approved. Once the funding was approved we were able to put in a check request for the $1500 credit to the customer. Since funding just cleared, the paperwork for the state was just filed. This can take as long as 3-4 weeks typically for them to process. Once the state does the title and registration her plates will be registered to her new vehicle. This is not immediate as the guest may have thought. She has been given a drive away tag that is only for 30 days which will allow her to drive her vehicle legally until the paperwork is processed by the state. She will receive all this directly. Motor Werks has been assisting in getting this all completed. While we did use the outdated form and calculated the trade in wrong we have reacted quickly to make the correct changes. At this point in time, it is out of our hands and in the states to process her paperwork so she may get her renewal sticker. Any further questions, Please let me know.Thank you,[redacted]Customer Relations ManagerMotor Werks Auto Group

Our Sales Team and Service Team has worked with Mr. [redacted] and resolved  issues Mr. [redacted] addressed with [redacted] BMW Manager and [redacted] Mr[redacted] BMW Service Advisor at BMW Motor Werks. Per the Service Manager [redacted] of BMW there are no outstanding repairs or issues for...

Mr. [redacted]. All repairs were negotiated by [redacted] and cleared in July 2016.   Thank you,   Margie Gallagher Customer Relations Manager MOTOR WERKS AUTO GROUP 1475 S Barrington Rd Barrington, Il 60010 [email protected] 847-304-3721

The vehicle was brought in for over heating. There were server issues with the vehicle that were NOT addressed by the customer which included a severe oil leak. Such a leak can cause issues with components in the engine.  Due to this, first was to replace the anti freeze...

with [redacted] anti freeze.  The manager went to [redacted] with the issue to get the next step covered replace water pump by them as GOOD WILL. The first recommendation did not solve the issue. It was agreed by [redacted] and the work was done. During the replacement of the water pump it was covered in oil.  The customer advised of this and again advised of the potential other issues having a severe oil leak.  He was advised that most likely the thermostat is covered in oil as well. These oil leaks need to be repaired. The customer is still having issues with overheating and was advised again the oil leaks need to be addressed. The customer declined on the oil leak repair and approved the flushing. This did not resolve the issue.  We paid for the water pump which was in excess of $1200.00 has not resolved the issue again. He was again advised the severe oil leak needs to be addressed. We decline on refunding funds to the customer for repairs. We are working within approved repairs by the customer without the leak being addressed which is most likely causing the issue since components have been found with oil The customer is bringing car in again and we are providing a loaner. We will work with the customer to the best of our abilities and approvals by the customer. We certainly understand repairs can be frustrating and costly. We work to the best of our abilities to help our customers.

Complaint: [redacted]
I am rejecting this response because: When I initially brought the vehicle to [redacted], they told me it was overheating due to not using [redacted] antifreeze. That was their recommendation. No mention of the oil or anything else potentially being the issue. That's why I went with their recommendation. Subsequently they changed the pump and NEVER mentioned anything about it being covered in oil and never mentioned anything about a thermostat until this email response. In fact Marco told me he was going to refund my money for the antifreeze when [redacted] had the vehicle for the second time and asked that I bring back the loaner that evening. I told him I couldn't bc it was late in the day and I had to go directly home but would bring the loaner back the next day. John in service is also aware of this bc after Marco told me he would refund my money, he said it would take a few days. After Marco and I ended the call, I wondered why I couldn't just pick up my check when I returned the vehicle. I called back and spoke to John in service who told me Marco has to initiate the process and it takes a few days. [redacted] can't just cut me a check. Then Marco texted me to keep the vehicle bc he was going to see if [redacted] would pay for the water pump he said was NOW the issue. [redacted] refers to it as goodwill but bottomline that was not the fix either. [redacted] clearly does not know what the issue is and that's not my fault. I want my money back. I have purchased 3 [redacted]s from this dealer and 3 of my friends have now purchased [redacted] from this dealership based on my recommendation and based on seeing our vehicles. 2 [redacted]'s and [redacted]. This is ridiculous. Return my money.
Sincerely,
[redacted]