Mazda North America Operations

Maybe I'm a Mazda-t the way you love me all the time
Maybe I'm a Mazda-t the way I truly need you

Settle down Paul. I prefer Peter and Mary anyway. But this joke is starting to Peter out. I better Paul out my pun book. But first, will you Mary me?

Driving a Mazda really changed my opinion of driving cars. Because until I drove my Mazda I was like - I'm such a good driver that I can make any car perform like a sports car and feel like a sports car so I don't really need a sports car. But now that I've driven a Mazda around I have to say that I was meant to drive a sports car - and I will be driving a sports car in future.

Handles amazingly, great pick up, and very good for weaving in and out and getting places in awesome amounts of time.

I do think it could be more gas friendly and user-friendly and for that reason I give it 4 instead of 5.

We were extremely disappointed in Hello Mazda and Mazda brand altogether with their lack of commitment of them honoring their brand and extended warranty that we had purchased. Had an issue with our driver side mirror that stopped working with motorized function on our 2021 CX-5. Having NO physical damage anywhere showing on the outside of the mirror whatsoever, it was determined by the dealer that the motor was damaged and was not covered by the extended warranty which carried $100 deductible. The dealer has a $199 fee that will be charged in case the extended warranty does cover the damages/charges whether you accept or decline the work to be done so either way they win. Ended up paying the $199 and declining the mirror replacement fee of almost $800. The very next day the mirror was working normally. Went back to Hello Mazda to show them how it had been misdiagnosed and explained to them I was not happy with the situation. My wife already started looking for another brand vehicle. Not a good experience.

Purchased a new 2022 Mazda3 and when I returned home from dealer discovered vehicle covered in scratches. I first reached out to dealer who used wax to cover up scratches which became visible again after a couple of hand washes. I contacted Mazda Customer Experience on 6/23 and after six months of communications sending photos and documentation and case being escalated to their supervisor Lisa who advised she will issue half of of goodwill settlement she previously offered but will discuss remaining half of claim with her manager. Just received call from Mazda saying they are closing case because they will only issue one goodwill check per VIN. I stated that their supervisor Lisa did not mention this when she offered to send initial payment. The rep Betty replied Lisa must not have known about this rule and that they are closing case regardless of Lisa's mistake. This new car purchase has been one grand fiasco and Mazda Customer Service only made it more painful. Don't buy from Mazda as they do not keep their promises and deal with customers in bad faith.

This review is for the corporate headquarters. Not customer service not dealerships not vehicles. Just all those too big too busy from the CEO down through the ranks of "corporate". What are the afraid of. Automated phone center. No real life contacts. They do not return voicemails or emails. The customer service reps are spot on and do their best. They mostly likely have limitations being governed by the suit and tie elite. They've always come through on y case.

Are you looking to die in a car fire? Then buy a Mazda CX-5 and your car will barely make it to 62k miles before catching fire, even when properly maintained at a Mazda dealer!

In 2016 I purchased a Mazda CX-5. I regularly had it serviced by taking it to dealers throughout its lifetime, but that didn't stop it from catching on fire only two weeks after being serviced at Mazda Of Orange.

I was driving just outside of San Jose when the fire ignited out of no where. My indicator lights did not turn on until the fire had started. Once it began, I lost complete control of the car, barely making it off the road before the whole engine became engulfed in flames!

How could this have happened? An entire engine spontaneously combusts on a two year old car. I'm very lucky to be alive!

Mazda has not taken any responsibility for this freak accident, and has instead led me in circles. They claim that they can't figure out why the fire happened and expect me to pay for a forensic scientist out of pocket, even though I had my car serviced in one of their dealerships only two weeks prior. I was just 2000 miles out of warranty.

Mazda needs to take responsibility for their failing car and find out what caused the fire so this doesn't happen to anyone else. From the type of responses I received from the corporate office, this doesn't seem likely. Mazda couldn't care less about my situation along with their failing product.

Mazda, stand behind your brand and fix my vehicle!

Overall I will never buy another Mazda and I will continue to share my story with the world so others don't suffer the same fate.

Do yourself a favor and never get in one of Mazda's death machines! You might not be as lucky as I was to survive!

My 2016 CX5 has been nothing but problems since it left the lot. So far these are the things that have been repaired:
3 replaced parts: driver side power seat failed, shaking driver side rear view mirror, driver side interior siding misshapen/did not fit door frame.
Pending work: melting center console by gear shifter
Additional work: interior material surrounding audio system/7 inch screen is melting and detaching.

Contacted Mazda Corporate and got the run around and an insulting $150 "customer satisfaction" credit for any Mazda dealer. I've been in and out of the dealer for problems at least 10+ visits, and for all my trouble is worth just that. All I asked for was an extended warranty because I do NOT have peace of mind driving this car. I do NOT believe they sell or make their cars with quality materials. They do NOT HONOR or abide by their Mazda motto. I wish I never purchased this car. It has been more trouble and zero enjoyment.

I don't know why Mazda USA customer service, tier 2, even exists. My engine block had a manufacturers defect that costs $10K to repair. All my maintenance was done at the dealership , but my CX9 is out of warranty (it's a 2016 with less than 100K miles). Mazda USA customer service will say they will give you "good will" credit towards the repair, but my experience is they won't They will say "There is no Warranty or Recall on your car , so there's nothing we can do". If there was a warranty or recall, I'd have gone to the dealership. If customer service is handled by the dealership, why have Mazda USA customer service?

Poor customer service. Full circle inspections are bs. They turn in your car and see if it moves and stops. Then just mark checkboxes saying everything is good. You have to inspect and point out and complain about specific issues yourself. If its an intermittent problem they pretend it does not exist. If its difficult to diagnosis, they pretend its impossible.

Mazda North America is single handedly ruining their brand reputation and perceived image of "quality". A sales team encouraged to "drive sales in the service Lane"(Autonews), leads to mistakes, unhappy customers and I believe it will certainly mean inevitable doom for MNAO. Or in my case, zoom zoom boom. That's the saying that is going around for online Mazda communities. I never understood it until one day, I lived it.

Mazda destroyed my lemon of a car. I worked hard to maintain it but it always had major problems. 2010 Mazda 3 it had the transmission rebuilt under warranty at 480 miles. I didn't understand the severity of that back then. But I do now. I was stuck with the car though. Paid cash for it. Planned on having that car the rest of my life.

I used it for school/work, live life, have fun with and in, and the car brought me as much joy in 2 years as it did grief, heart ache, sorrow, tears, stress, anger, anguish misery, sleepless nights... Eventually a Mazda dealership took making sales a little too far. At the time the place was Skagit Mazda. A dealership under the wing of Mazda North American Operations. MNAO are the ones responsible for everything we in America get presented with As far as brand commercials, quality of service, vehicles, parts. They decide who gets warranty work and who doesn't. They provide paid for services for your third party and independent parties to pay for information needed to fix your vehicle. The can literally hold your vehicle hostage at the price of a $30 one day only membership fee because your car is unusable after battery dies and the alarm system becomes activated. Or if you have a problem with keys or remote and the car can't recognize it, you're at the whim of the dealership to recognize that the problem, not overcharge you and upsell a repair that maybe cost 30-60 minutes of time. But then they force you to buy keys, new remotes, maybe a new starter or parts to your ignition system to make their time more worth the trouble. So they can make $.

Read your warranty books to find out how to help get your car warrantied as soon as there's an issue. Maybe it would help more people if we did the obvious but human nature shows we tend to make mistakes, and corporations BET ON THIS. it's called "Slippage". And they want you to fall through the metaphorical cracks.

I moved across country in 2015. My car was trouble free for almost 2 years. Despite the bumpy beginning, Mazda was good. But my car, having 30k miles only, and nearing the end of the power train warranty/emissions warranty, got abandoned. Like they hit a self destruct button where one part fails slowly and painfully before it's due time, never able to pin point the problem. Dealership would replace parts, car be fine for a week, or in my case 2 drive cycles, and then get worse. It started after I moved and went to Skagit Mazda aka Dwayne Layne now.

They put the wrong oil in first time I went. Ok I guess I realized it from the price, but they supposedly corrected it... The manager for service admitted not many vehicles like my 3 came to that dealership. I didn't think much of that then... Suddenly my belts needed changing, rear brakes, tires, "oh sorry we can't rotate your tires because there's a slash across both rear tires" they told me on my 2nd or third visit.

They hated working on my car. I brought it for service to do recall work that they botched once. They didn't reconnect the airbag module , not securely at least, after they removed my seat to fix a bracket that had cracked I drove around with for years because they took for ever to admit there was an issue. (Slippage) this dealership bet on me not owning the car outright, tried to pad bills to reach extraordinary figures, ALWAYS reaching the thousands. Strut mounts -$1000 , tires $1000, spark plugs $500, but your SERPENTINE belt needs to be done (30k before normal) and that's $300. Not even replace the tensioner which failed, the alternator failed, my ignition system failed, whole engine control system didn't even notice my engine was failing. No warnings, no lights, no codes, just slowly chewing the internals to pieces. Finally I said screw it.

I started a journey to get my car repaired. Tried to find a shop with reputation for difficult cars. But all I found was people unwilling to help. Or parts replacers that wanted to go off statistics instead of troubleshoot or testing things. That got costly real quick. I spent probably close to ten thousand dollars on repairs and maintenance between 30k miles and 40k miles and my ENGINE STILL FAILED! Mazda denied warranty and stalled until enough time past they weren't liable anymore, if they ever were.

If you recall the transmission problem at 480 miles. Btw, which was a FORD transmission. Says so on the housing. I thought, how rediculous, how hard can it be to fix this car? I put myself through school,became a technician, only to find a terminal explanation. Check for pics. Ty for reading

@MazdaUSA I love my 2014 Mazda CX-5 GT, but I HATE the infotainment system. I had high hopes for this vehicle and opted for a top of the line model, with subsequent price tag attached. I've had one thing after another go wrong with the infotainment system, and nobody has answers for me on when an update will be provided.

I've talked to the dealer, Mazda's main customer service folks and the Bluetooth folks. "We're working on a solution, but don't know when it will happen." Major fail, Mazda. Such a nice car, but such a crappy system. There's even a petition on Change.org begging Mazda to provide owners with a software or firmware update to rectify these issues. Nothing but dead ends and brick walls...

Below are the issues I've been experiencing, with new ones popping up every few months, and no solution in site:

iPod: Starts on the same song every time I start the car. I used to like "100% Pure Love" by Crystal Waters. USED to.

Bluetooth issues
- Text messaging: Can no longer download or read text messages. Issues with latest Android update. Used to be able to unpair then re-pair the phone with the car and that would resolve the issue. Nope. The feature's totally dead now.
- No caller ID displayed for incoming calls from people IN MY ADDRESS BOOK

Nav issues
- NB1 traffic component doesn't always work. I often have to remove/replace the SD card to 'wake it up.' That's the solution TomTom gave me. BTW, the NB1 traffic thing is Mazda, not TomTom. The latter merely provided me with a suggestion.
- The browse map feature that allows you to see traffic at a higher level should move as your car moves.
- Remove the safety lock feature from the nav system; what's the point of having a nav system if you can't use it while driving?

Pandora
- Frequent 'Pandora error' message and 'No song title/artist name/album name' issues

Didn't you guys test this software before installing it in your vehicles? Will you please listen to your customers and fix these problems?

**I will not buy another Mazda and will advise friends and family to do the same**