La Estancia

My grandmother was admitted here a few months back and it was a nightmare right up until the end. They refused to give any information to her children, did not advise that she had been moved into hospice care, and didn't notify her family of her death until a day afterwards. They lied about not having any family contact phone numbers, and robbed every one of us a chance to say goodbye. Despicable.

We took My Day to stay for A week.. 2nd day They called My sister that He had fallen out of bed cut His head.. also that they have No skilled Nurses And someone HAD to stay with Him to help him eat and if he wanted to get Up from bed to go to the restroom... We are NOT paying for that service? His arms are full of bruises and cuts No shower...That place IS NOT A nursing Home!!! Just lots of beds with dying people with No family to care for them?

Do not put anyone you care about here. No one cares. They will develop new conditions and will lie to you-EVERYONE, including the doctor, nurses and case managers. No one prospers while they are here. Almost NO physical therapy, they over drug the patients, giving pain medication when it is NOT indicated, over 20% of the patients have bedsores, and they will put them in hospice WITHOUT family consent to make things easier and do not notify the family of their condition once they become ill. In addition the nurses spend almost no time with the patients and complain about them openly. This place should be bulldozed to the ground. If I could give them 0 stars I would.

poor quality of care employee morale services they provide. Go elsewhere.

Do not put your loved ones at this place. My grandma was beaten, ended up in hospice and passed away within a week. They didn't explain what happened to her. She had a black eye, had a head injury and her esophagus was dislocated. She had a broken collarbone and had a neck brace while covered in bruises. My grandma had dementia but due to the injuries she suffered she was in a coma and was not able to speak for herself. We never got a report or any mention of what happened to her at this location. We got a call from the hospital she was taken to NOT La Estancia. They do not follow protocols and they do not care about the residents at this place. They need to be shut down!

Please do not bring your love ones here. This place is one of the worst nursing and rehabilitation center in the valley. My father was here and they did not take care of him. He would call us that he is hungry and they only feed him scraps. To make matters worst, they have different outbreaks like covid and a rare bacteria called CRE. They do not care about the safety of the patients nor the safety of the family members when the patient is discharge. Your love one can have covid or CRE and they will still discharge them to the family. The case worker named Terry has anger problems and doesn't have any sympathy or understanding. She refuses to do her job and instead wants to be argumentative.

Do not believe the google reviews, if you read them it's clear they are having someone pad fake reviews within the past couple months. Please do not send a loved one to this facility. The Medicare rating alone should have been enough to warn us off, but trying to keep my father close to loved ones for frequent visits seemed like a good idea initially since most facilities are clustered near the hospitals making it hard for my mother to visit my father. We figured visiting multiple times a day should reduce the likelihood of poor care, BIG MISTAKE!

The admissions director Lacey makes a good sell, and many promises about how care will be handled, however it is very much bait and switch tactics. If you attempt to approach management about her claims vs reality, she will not back her original word and will literally go mute in front of the facility director when called out for deceptiveness. They both know her only job is to over promise to get patients in the door. If you have a problem please know that talking to the director will result in nothing. He is very much hands off and seems far more concerned with making appearances for the sake of PR. Always impeccably dressed, he is abysmal, uncaring, and should be working as a retail manager rather than in healthcare. He will threaten to turn your loved one out of you are trying to advocate on their behalf. I've discovered the nursing staff has very high turnover, as well as high turnover for nursing director. Not a good sign!

The facility is horribly understaffed in nursing. I can attest they are running far fewer staff than required on any given night and over weekends and holidays. One of the RN's repeatedly kept skipping medication that was prescribed for my dad, and his medications would run anywhere from 2-5 hours late, with the next dose sometimes coming without adequate time in between. Due to his current condition he is incontinent, and in just two weeks he'd sat soaking wet on many occasions, with his door shut and the room reeling of urine. On one occasion I had helped him change the night prior using an incontinence brief brought from home, the following day 12 hours later I found him soaking wet in soaked bedding still wearing the brief I had put on him the night prior. Filthy urine soaked bed linens were piled up behind his door "forgotten" twice. The excuse I was given for all of this is that he got overlooked during shift changes, or that there were not enough CNA's to assist.

The therapy room is very small and always overcrowded. He was denied therapy several times due to staffing problems.

My father is on a diabetic diet, but the kitchen seems unwilling to accommodate that. Starch and carbohydrates are cheap, so keeping his blood sugar in check with diet along with medication never happened because every meal was high carbohydrate. Tried resolving this with the director, who had me meet with the kitchen person more than once, to no avail. One of the nurses actually recommended he go on injectables instead because it would be "easier" for them. Really??

My father began to deteriorate over the last 3 days of his stay, and both nursing and therapy gave up on him. They claimed the physician came in to check up, but I highly doubt it. One of the staff pulled me aside and said the doctor never entered the facility let alone the room on that occasion, and it was a phone consultation only. As it turns out my dad left the facility with a substantial urinary tract infection as well as a skin infection diagnosed at the Banner emergency department. La Estancia missed both!

To top this all off we had brought several sets of athletic attire for him to be dressed in daily to keep his routine. Assisting him in dressing ended after day 3, and despite our instructions that family would do laundry, his clothing was removed from the room, and the name brand athletic wear simply disappeared never to turn up again. We had also brought a blanket from home which we were told was soiled and needed laundered so the facility had washed it. Tried to locate it for 2 days with the facility's help, the person in charge of laundry found it being used by another resident at the other end of the facility!

Do not send a loved one to La Estancia.

If at all possible don't leave any loved ones here. This place is more concerned with their bottom line than they are about the care they are providing...even the staff I spoke with echoed my beliefs. Completely understaffed, smelly, and subpar. My mom had to wait over 40 minutes for someone to help her use the restroom and was unable to walk....another time, they left her in the restroom for 30 minutes after she called for a nurse until my brother happened to stop by to visit & helped her back to bed. They discharged her without any instructions and as a result she ended back in the emergency room within a week. When i went to get information about her stay, they couldn't help me because she was no longer a patient - yet when i called her case manager (4x) when she was one, no one ever returned my calls. They wouldn't give us an estimate of when she would go home, but as soon as they found out that her insurance was running out - they were very quick to discharge her - again, without notifying anyone. She was a diabetic that never recieved a diabetic meal - she even got 2 slices of cake and juice one meal. The only reason they got the second star was because there were a couple of folks that were great - the rest just didn't care or were too extended.

My husband is currently here for rehabilitation. The only positive is he has a private room. That is where is starts. When you walk in there is an order. I have been in other facilities and this shouldn't be how it smells. I had to bring towels from home for him to wash with. He has only been taken to the shower one tune in 9 days. It is 9:40 am and he still hasn't had breakfast. I left messages for his case manager and no return call. Please don't put a family member here.

My husband died here in 2016 after a week in their horrific care! He was only 63 and was sent after hip replacement surgery to get rehab for a few days. They "forgot" to let him shower... forgot his pain pills and therapeutic stockings... gave him all his diabetic meds all at one time in the mornings. Workouts consisted of 30 minutes arm exercises and doing puzzles! After hip surgery you need to WALK! He got weaker by the day and when he got a fever and a bright red hot spot in his leg (sign of a blood clot) I wanted to rush him to the hospital! They assured me they had it under control... he was dead the next day. They took no responsibility - and no lawyer would take my case when they heard it was La Estancia! Two years later they claimed bankruptcy and changed their name because of too many lawsuits! Apparently that's their M.O.! I should have gotten him out of there after the first night, when I heard screaming and all the buzzers going off... only to find the nurses huddled in the break room gossiping! I blame them for his death, and blame myself for not getting him out of there!