Liberty Mutual Insurance Reviews: What Is It Like to Work At Liberty Mutual Insurance? | Glassdoor
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Liberty Mutual Insurance

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Liberty Mutual Insurance

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Liberty Mutual Insurance Reviews

3.7

68% would recommend to a friend

(8640 total reviews)

President and CEO  Tim Sweeney

Tim Sweeney

61% approve of CEO

Ratings by category

4.0

Diversity & Inclusion

3.9

Compensation and Benefits

3.8

Culture & Values

3.7

Work/Life Balance

3.6

Career Opportunities

3.3

Senior Management

Ratings distribution

5 stars

0

4 stars

0

3 stars

0

2 stars

0

1 star

0

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Great benefits and very flexible(in 1042 reviews)
  • "The pay was good and everyone who worked there was very knowledgable(in 674 reviews)
  • "Good work/life balance if you take the initiative and don't let them force you into more work.(in 585 reviews)
  • "It was a great small company to work for and the people I worked with were great.(in 448 reviews)
  • "Flexible work from home schedules(in 319 reviews)
Cons
  • "poor management and pressure to succeed equated to poor ethics to meet sales numbers(in 383 reviews)
  • "There are good managers but also many mediocre and poor managers.(in 219 reviews)
  • "Bad Upper Management(in 133 reviews)
  • "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently.(in 116 reviews)
  • "Obvious favoritism with no reason.(in 86 reviews)

Ratings by Demographics

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Found 8,640 of over 10K reviews

Updated Mar 23, 2024

    1. 5.0
      Dec 14, 2023
      Sr Technical Claims Specialist
      Current Employee, more than 10 years
      Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, cares about employees, but doesn’t lose sight of business goals. There are good, trustworthy people that work here.

      Cons

      It can definitely be a slow climb as with most companies this large. Lots of applicants for any promotion and many are deserving.

      1
      1. 5.0
        Mar 23, 2024
        Senior Software Engineer
        Current Employee
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Competitive pay, good tech stack

        Cons

        None that I can think of

      2. Join the Liberty Mutual Insurance team
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        1. 2.0
          Mar 15, 2024
          Anonymous Employee
          Current Employee, more than 10 years
          Recommend
          CEO Approval
          Business Outlook

          Pros

          I've worked here for almost 15 years and had a wonderful experience at Liberty for the first 13. Then we switched CEO's and it's been a very abrupt, very rapid downhill slide. Our new CEO's attitude has been announced as profits-first and employees last, and it shows. Unfortunately, there are currently very few "pros" to working here other than a steady paycheck. - Pay is above average for industry - OK work/life balance (considering we have to go in 2 days a week)

          Cons

          - The new CEO is a 180 change from our prior CEO, implementing many short-sighted decisions designed to oust excellent talent in an effort to save money - Decrease in bonus awards for next year - RTO is currently 2 days a week & likely increasing - RTO inequity for employees living in costly cities with no way to compensate for the increased cost of living + commuting - Constant layoffs - Constant reorganizations resulting in increased workload and lack of role clarity - Politics run rampant amongst leaders and are key decision points when seeking an internal promotion/job change - Sr Leaders are completely tone deaf

          11
          1. 4.0
            Jan 23, 2024
            Senior Software Developer
            Former Employee, more than 10 years
            Seattle, WA
            Recommend
            CEO Approval
            Business Outlook

            Pros

            I worked at Liberty Mutual for a 15+ years. During that time, I was able to transition from an individual Software Development role into a leadership role in agile project management. There were many people who had long careers at Liberty. They invest in employee development and it was usually clear what an individual needed to thrive there. What I loved most were the people I worked with. There was a culture of honesty and collaboration. People were open to help each other through tough times. Everyone respected each other and we knew that people had lives outside of work.

            Cons

            Liberty is going through a large restructure right now due to less than stellar performance last year. They have cut IT staff in the US significantly especially those in dedicated Scrum Master roles. If you are in the agile project management space - there is definitely a shift away from dedicated Scrum roles at Liberty. I expect they are shifting away from Agile Project Management to something else. This might have to do with shifts in upper management and how they want to restructure the company to suit their vision. Liberty Mutual management may want a slimmer cheaper IT department and cutting labor is the easiest way to get to that.

            7
            1. 2.0
              Mar 13, 2024
              Project Manager
              Current Employee, more than 8 years
              Boston, MA
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Benefits are decent and for a long time it was a great place to work with tons of growth opportunities. I hope one day it can get back to that.

              Cons

              Rolling layoffs for the last year. No job is safe, even for the newly hired. Our CEO said in a town hall that a 5 year plan is not recommended at this time because so many changes and reorganizations are on the horizon. The corporate speak is out of control, the executive leadership team practically chants “win with purpose together”. And if we don’t, “mediocrity will be punished”. Return to office mandates within 50 miles of a major hub whether you were hired as a remote employee or not. Leadership does not take employee opinion into consideration when making big decisions that affect them.

              4
              1. 5.0
                Mar 19, 2024
                Associate Attorney
                Former Employee, more than 1 year
                Las Vegas, NV
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Everybody is fair, friendly and treats you with respect. Also, a great place to learn. There was work from home options or in office options at the time, which was nice.

                Cons

                You’ve got to bill hours. They have personally reasonable requirements but still, billing is no fun. That’s the life of Defense work though.

                1
                1. 1.0
                  Feb 16, 2024
                  Technical Support Specialist
                  Former Employee, more than 1 year
                  Plano, TX
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  They have a parking garage and an over priced cafeteria onsite

                  Cons

                  You start your day behind the 8-ball. The queue is already 3 digits deep and you have metrics to maintain. You can't get up to use the rest room or grab a drink if you need a minute to recompose yourself after a difficult call. You do that on your scheduled break times. It's call after call after call, The building is massive so you have to sprint in order to get a snack or a drink AND use the restroom in the 15 minute time allotment. Your half hour lunch hardly feels like a break. And when you've busted your hump all month or all year, the appreciate they show is occasional pizza. It's very similar to unalive by a thousand cuts. It was such a high paced high stress position that permanent damage was done to my heart. I had to leave for my health. The pressure of the calls, the pressure of maintaining your metrics and your boss never going to bat for you if there's a dispute with a call really makes for a horrible job.

                  8
                  1. 4.0
                    Feb 21, 2024
                    Data Scientist
                    Current Employee, more than 5 years
                    Boston, MA
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Decent pay for the effort required. Flexible WFH days. Plenty of PTO. Pretty good benefits (health insurance, HSA, 401k match, etc). Work won't take over your whole life like it would in some other industries/companies. People respect your personal life (from my experience).

                    Cons

                    Like any big company, they don't really care about their people during layoffs. They let people go who have 25+ years at the company are close to retirement and now they have to choose whether they are prepared to retire early or go find another job for the next 5-10 years. The work isn't super thrilling, but it's fine for a corportate job.

                    4
                    1. 4.0
                      Mar 23, 2024
                      Field Legal Counsel
                      Current Employee, less than 1 year
                      Baltimore, MD
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Nice to be able to wfh. Promotes work-life balance. Great coworkers.

                      Cons

                      Could benefit to have more training

                      1. 5.0
                        Mar 20, 2024
                        Talent Acquisition
                        Current Employee, more than 3 years
                        Chicago, IL
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Good benefits: 401K match, pension plan, paid time off High performing culture: great people to work with and learn from

                        Cons

                        Large company with many programs for employees etc, sometimes it's easy to get lost in all of it,

                      Viewing 1 - 10 of 8,640 Reviews
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                      Liberty Mutual Insurance Reviews FAQs

                      Liberty Mutual Insurance has an overall rating of 3.7 out of 5, based on over 9,722 reviews left anonymously by employees. 68% of employees would recommend working at Liberty Mutual Insurance to a friend and 56% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has decreased by -2% over the last 12 months.

                      68% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at Liberty Mutual Insurance to be culture, career development, benefits and the cons to be management .

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                      Glassdoor has 9,722 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.