Liberty Mutual - Auto Reviews

Company is absolute trash. Their insurance options are about the same as any company, and at first, their premiums seemed decent. After the first two years, they increased premiums by 40% (with no accidents, no policy issues whatsoever, no tickets) and auto renewed the policy. When I found out, I spoke to someone and they couldn't find a way to lower coverage, so I cancelled and went with Progressive, for better coverage that was about $100 cheaper per month. A month later, they claim I didn't cancel, and their supervisors on the phone pretend that I agreed to something I didn't. When I told them to listen to the call, she said she would have to escalate it but it wouldn't prove that I wouldn't have to pay unless I proved I had insurance with another company. She basically called me a liar, saying I didn't have insurance, and threatened me with going to collections.

I had the worst experience, all misleading information. It is one of those companies just to steal money from people. I called them and I cancelled the policy, I still got bills and so much issues, they create problem for people instead of solving it. Stay away from them.

I encountered significant difficulties with my home policy's modification process due to the website's poor design and lack of clarity on how to cancel or remove the policy. The "complete" button at the bottom of the page only added to my confusion. When I called for assistance, I was transferred to several agents, and the last agent left me on hold for 46 minutes before abandoning the call. This experience was entirely unacceptable.

After 40 years with Liberty Mutual I find I was unable to get through to customer service for two days. When I finally reached a person they wanted to sell me insurance from another company. I tried multiple time to reach someone at Liberty Mutual with NO help. Cancelling all of my policies and moving to a local guy now.

I was the victim of a fender bender in a parking lot. I had a car in mint condition! The person who hit my car has Liberty Mutual Insurance. Although the damage to my car was paid, when I go to sell my car, it will show my car was in an accident and I will lose money. This has happened to me before, so I asked for a diminished value claim for some reimbursement. They denied the claim and the agent was rude.

Liberty Mutual does not take responsibility when their employees provide incorrect information. I contacted them to inquire about any fees associated with canceling my policy and was advised that there were none, and that I was paid up to date. However, after my policy was canceled, I was charged over $300 because the employee provided incorrect information. Had I known the stipulations, I would have waited until the end of the policy term to make any changes. I reached out again to have the fee waived, as my decision would have been different had I been given the correct information, but the company does not want to take responsibility for the misinformation provided. It is also very disappointing that the communications from the supervisor handling the issue were delivered with an attitude and without the use of spell check, which is very unprofessional.

All in all just a bad experience. No communication whatsoever which is funny when you spend so much time giving them every detail of your life, and 37 different ways to reach you. This company doesn't care about you, and I just don't want you to make the same mistake I did. Find someone else.

I decided to cancel with them because I had been with them 6 years and they raised my rates every year and were way overcharging me. I canceled before the next bill cycle was due and they decided to send me a bill for 700 dollars and couldn’t tell me what it was for. When I refused to pay it they turned me over to a collection agency to ruin my credit. I had to pay it and they never did explain what the amount was for.

Toward the end of 2023 I quoted a policy with Liberty Mutual Insurance for my car. I downloaded their apps and registered an account. I NEVER signed anything, literally just the above. A rep told me I would not pay until I signed off. First rep talked my ear off (30 min.) about the details of her personal life, neighbors church, how she's benefited from the insurance. Liberty bound me to an insurance policy and charged my payment for the first installment, without my signing. After 25 minutes of navigating their phone system, I talked with someone who sounded like they were in their house or somewhere outside the.

I feel compelled to share my recent experience with Liberty Mutual Insurance in the hopes that it may help other consumers make informed decisions when choosing an insurance company. My interaction with Liberty Mutual has been nothing short of disappointing, particularly when I needed support the most. When my catalytic converter was stolen, I took the necessary steps by filing a claim with Liberty Mutual immediately. My trust in them as my insurance provider led me to believe that they would support me during this difficult time.