Reviews
Write a reviewBill with Koons Chevy and Tysons is fantastic.
Bill with Koons Chevy and Tysons is fantastic. I have been to many dealerships where I feel like there is a big difference in the pricing I’m quoted, and what I pay when I leave. Bill was thorough, explained exactly what was included in my service, and we even discussed things that I absolutely should do and things that I could pass on for this visit. he communicated with me during the service, and everything was wrapped up much faster than I expected, and for a reasonable price. Thank you Bill!
Bill with Koons Chevy and Tysons is fantastic.
Bill with Koons Chevy and Tysons is fantastic. I have been to many dealerships where I feel like there is a big difference in the pricing I’m quoted, and what I pay when I leave. Bill was thorough, explained exactly what was included in my service, and we even discussed things that I absolutely should do and things that I could pass on for this visit. he communicated with me during the service, and everything was wrapped up much faster than I expected, and for a reasonable price. Thank you Bill!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lauren, we're delighted to know that Bill provided you with such a transparent and efficient service experience at Koons Tysons Chevy Buick GMC. We appreciate your feedback!
After agreeing on the price of vehicle and completing the
After agreeing on the price of vehicle and completing the purchase application, the business manager proceeded to run two hard inquiries on my credit. Best rate the business manager found was over 3% worse than the financing from my own bank (my credit score is over 800). Hence, I told the business manager Koons would need to match the rate I received from my bank, otherwise I can just get the loan from my bank. Afterwards, I was ignored by the dealership for days and found out later the car has been sold to somebody else. So now I’m left with a credit score 15 points lower due to hard inquiries Koons performed, and there is no car because I wouldn’t agree to pay their higher interest rate on the financing.
After agreeing on the price of vehicle and completing the
After agreeing on the price of vehicle and completing the purchase application, the business manager proceeded to run two hard inquiries on my credit. Best rate the business manager found was over 3% worse than the financing from my own bank (my credit score is over 800). Hence, I told the business manager Koons would need to match the rate I received from my bank, otherwise I can just get the loan from my bank. Afterwards, I was ignored by the dealership for days and found out later the car has been sold to somebody else. So now I’m left with a credit score 15 points lower due to hard inquiries Koons performed, and there is no car because I wouldn’t agree to pay their higher interest rate on the financing.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I'm sorry to hear about your experience. It's important for us that our customers feel they're being treated fairly and transparently, especially when it comes to financing. I understand how frustrating this situation must be for you, particularly with the impact on your credit score. I'd like an opportunity to discuss this further and see what we can do to make things right—please reach out at your earliest convenience. Thank you, Michaela Puckett - Customer Relations Manager 703-448-7280 ext. 24217
Abdelilah from Koons Tysons Chevy Buick GMC Was fast and
Abdelilah from Koons Tysons Chevy Buick GMC Was fast and professional!!! He explained to me everything that was going to happen and he executed. Great customer service!!!
Abdelilah from Koons Tysons Chevy Buick GMC Was fast and
Abdelilah from Koons Tysons Chevy Buick GMC Was fast and professional!!! He explained to me everything that was going to happen and he executed. Great customer service!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jay, it's great to know Abdelilah provided you with such a swift and professional service at Koons Tysons Chevy Buick GMC. We appreciate your feedback on our customer service!
Great service and cooperation in getting into the
Great service and cooperation in getting into the schedule last minute after a flat tire
Great service and cooperation in getting into the
Great service and cooperation in getting into the schedule last minute after a flat tire
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was our pleasure to assist you, John! Thanks for putting your trust in the Koons Tysons Chevy Buick GMC Team - drive safely!
The service has been very good over the years.
The service has been very good over the years. While there is a GMC near my home in Woodbridge, but I still like to come back were I brought two cars from. The service representative provided excellent service. Thanks Ty Minor
The service has been very good over the years.
The service has been very good over the years. While there is a GMC near my home in Woodbridge, but I still like to come back were I brought two cars from. The service representative provided excellent service. Thanks Ty Minor
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ty, we're so glad to know you've had consistently good service with us at Koons Tysons Chevy Buick GMC. We appreciate your loyalty and look forward to continuing our relationship in the future!
My 2019 Lacrosse needed rapid and accurate diagnosis and
My 2019 Lacrosse needed rapid and accurate diagnosis and repair for a malfunction serious enough to cause power reduction. I was near Baltimore and no MD Buick stores could do anything immediate. But Bill at Tysons came through as he always does, worked me in, and had me back on the road within an hour of arrival. Great work, Bill and Tysons Buick GMC!
My 2019 Lacrosse needed rapid and accurate diagnosis and
My 2019 Lacrosse needed rapid and accurate diagnosis and repair for a malfunction serious enough to cause power reduction. I was near Baltimore and no MD Buick stores could do anything immediate. But Bill at Tysons came through as he always does, worked me in, and had me back on the road within an hour of arrival. Great work, Bill and Tysons Buick GMC!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad to know that Bill and our team at Koons Tysons Chevy Buick GMC were able to get your 2019 Lacrosse back on the road quickly! We appreciate you trusting us with your vehicle's needs. Safe travels ahead!
I called the day before to bring my car in for service.
I called the day before to bring my car in for service. They put me down to come in the next day came in the next day got me in and out at a reasonable time. Thank you.
I called the day before to bring my car in for service.
I called the day before to bring my car in for service. They put me down to come in the next day came in the next day got me in and out at a reasonable time. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that our team at Koons Tysons Chevy Buick GMC was able to get your car serviced promptly and efficiently. Thanks for the positive feedback!
Bill A.
Bill A., the corvette service advisor is great & knows the product line very well. Will return next time my vette requires service.
Bill A.
Bill A., the corvette service advisor is great & knows the product line very well. Will return next time my vette requires service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Bill's expertise was helpful during your visit at Koons Tysons Chevy Buick GMC. We look forward to assisting you with any future Corvette service needs!
Excellent Customer Service!
Excellent Customer Service!!! Didn’t have to wait long at all. Concern is Fixed perfectly
Excellent Customer Service!
Excellent Customer Service!!! Didn’t have to wait long at all. Concern is Fixed perfectly
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing Koons Tysons Chevy Buick GMC! We hope you have a stellar day!
Excellent work.
Excellent work. Friendly staff. Quick service. Complete explanation of costs. Very helpful in responding to emergency situations.
Excellent work.
Excellent work. Friendly staff. Quick service. Complete explanation of costs. Very helpful in responding to emergency situations.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dennis, we're glad to know our team at Koons Tysons Chevy Buick GMC provided you with excellent and quick service. Thanks for the review!