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About Jared The Galleria Of Jewelry
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Jared The Galleria Of Jewelry Reviews
ConsumerAffairs has collected 188 reviews and 194 ratings.
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Reviewed Jan. 26, 2024
Yesterday, I had the pleasure to speak with ** at the Jared Jewelry location, 6100 Capital Blvd., Raleigh, NC and met with her today regarding my request to have my cross pendant cleaned and order a new chain. Well, I must say what an experience I had in dealing with the employees of this store, first by meeting ** who greeted me at the door and then meeting ** whose customer service in assisting me with my request was exemplary. ** not only provided me with my shiny, clean pendant, but also a beautiful new chain which I was not charged for. Thank you ** for truly making my day today!
Dionne Maryse **
Reviewed Jan. 19, 2024
Great customer service. I've visited the Concord Mills store on several occasions and she's always great! I appreciate the excellent customer service that she provides on a consistent basis! Thank you so much!!
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Reviewed Sept. 7, 2023
I absolutely love the staff at this location. They go above and beyond for their customers. I have been to many Jared locations. Henderson store on Sunset is absolutely my number one location. I travel 2 hours for excellent service. I needed a repair done upon inspection and they made sure it was done before I left to drive back home. Brendon thank you for inspecting my ring and asking for it repaired before I left the area. You are amazing for going above and beyond. I truly appreciate it.
Reviewed Aug. 19, 2023
I bought a engagement ring for my fiancee and Ms. ** was very expertise about what I should have and what she thought was nice and quality. I love shopping there and I love shopping with her! I will return and will be requesting her service.
Reviewed April 10, 2024
On December 23rd I purchased a Citizen watch from them. The sales person gave me a box with a sticker on it that I discovered was for a different model from the one I purchased. I found out it was the wrong model when I went to register it using the Citizen app on my phone. The next day (Christmas Eve) I went back and told management. They didn't seem to be concerned about it and assured me that I was still able to return it in 30 days if I wanted to. I just figured "Well, mistakes happen"
Fast forward to a few days ago (March 1st). I purchased a Bulova watch. When I got home I realized I was not given a receipt. I went back the next day and told them I wanted a receipt WITH a serial number printed on the receipt. They informed me they do not put the serial number on the receipt, but they did print one up for me and put the serial number on it manually. I was also told that when they sell watches they do not provide the original box/sticker with model number /serial number/owners manual, etc.
Bottom line IF YOU BUY A WATCH FROM THEM INSIST ON ORIGINAL PACKAGING AND CHECK TO MAKE SURE ALL DOCUMENTATION IS INCLUDED. I didn't press it too much with them because the watches I purchased from them were relatively inexpensive. Keep in mind they sell some very expensive watches From Bremont and Tag Huer as well. Can you imagine spending $5,000 on a watch only to be given just the watch with a box with the brand name, no papers tags, manual, etc. If they tell you they cannot provide the proper packaging/documentation shop elsewhere. I have also purchased from eBay and directly from Citizen, and directly from Orient and have always gotten the proper packaging, etc.
Reviewed March 19, 2024
Updated on 03/27/2024: I paid off my balance of $3,412 and still have a finance charge of $79. Do not do business with Jared or their finance arm. It's a scam and they have serious shady business practices. This should be an illegal organization. I can't believe the Consumer Affairs hasn't looked into this.
Original Review: Do not go near this place. I initiated autopay with their credit card partner, Community Bank, for a purchase at Jared's in March 2022 and I clearly informed that set up auto pay as I travel weekly for work. I emphasized the need to setup autopay to settle the balance within 18 months to capitalize on the interest-free promotion. The representative assured me that my auto monthly payments would suffice to clear the balance within the specified timeframe.
However, upon reaching the end of the 18-month period, I discovered an outstanding balance of over $1,800. To my surprise, Community Bank levied a $3,494.62 interest charge on a balance that was only half of that amount. In addition to the levied $3,494.62, I am still making monthly autopayments which also includes INTEREST on the INTEREST CHARGE. This practice appears to be highly questionable and unethical, leaving me perturbed by the unexpected financial burden. Given that I set up autopay to manage this situation, finding a significantly inflated balance is both distressing and unjust. I've taken the initiative to address this issue through various channels. I filed a complaint with the Better Business Bureau (BBB) to document the situation and contacted my local representative. Please help.
Reviewed March 4, 2024
I ordered a tri gold rope bracelet for a Christmas gift for my adult son. After three weeks of wearing it, one of the gold strands just fell out and was dangling from the bracelet. I called their main customer service line and I was told that because I paid for it before Christmas Day, my 30 days to return or replace it had expired. They only offered that I take it to one of their stores over 55 miles each way from my home and pay 250.00 to repair it. So I took it to my jeweler one block away who attempted to repair it for 60.00 and two days later the same strand came out. My jeweler said the item was defective! This company doesn’t stand behind their poor products at all. Buyer beware.
Reviewed Jan. 11, 2024
Ordered wife an anniversary ring for 33rd year of marriage a month of ahead of time! It’s a day past when I was supposed to receive it, and never got a tracking number, never an email or text, website just says still in fulfillment! When pulled from the vault they will let me know. They can’t seem to find someone to open the damn vault a month later?
Reviewed Jan. 6, 2024
I bought a bracelet from Jared’s for a Christmas present for my mother. My mom found that the bracelet was loose and needed to have link removed to fit nicely. She took the bracelet to Jared’s to have a link removed and they charged her 50% cost of the bracelet to have the link removed. Absurd service costs for a product recently purchased as a gift.
Reviewed Dec. 28, 2023
Went into to have a watch bought from them by wife as a Christmas present repaired. The individual who I assume was the manager took the watch and proceeded to help three customers who walked in after me. It became very apparent to me that his intentions were to continue to push me aside and try to get new sales instead of addressing my issues. Another associate saw this and proceeded to help me and she was wonderful. The other gentleman blurted out that the watch was behind the counter and continued to be rude and belligerent. I can promise you that this was the last dime of mine that this establishment will receive.
Jared The Galleria Of Jewelry author review by ConsumerAffairs Research Team
Jared The Galleria of Fine Jewelry is a jewelry company founded in 1993 that is now also owned by Signet Jewelers. Headquartered in Akron, Ohio, the company has retail jewelry stores across the nation. They are considered to be Signet's "off-mall" store, which means that Jared the Galleria of Jewelry stores are located in smaller shopping malls and shopping centers.
Online and retail shopping available: Jared offers customers the convenience of shopping for their products either online or in retail stores.
Charitable giving: In addition to selling jewelry, Jared supports charities, including the American Diabetes Association and Jewelers for Children. The company is also one of the largest supporters of St. Jude Children's Research Hospital in Memphis, Tennessee.
Lifetime guarantee: The company offers a lifetime guarantee on all diamonds and gemstones, as long as six-month inspections of the stones are done by an authorized representative.
Stone replacement: Jared will replace any stone, diamond or gem if it chips, breaks or is lost from its original setting if the piece is inspected every six months.
Diamond trade-ins: Customers have the option of trading in any diamond product for a diamond of equal or lesser value should they be interested in a different product. Trade-ins can be transacted at any brick-and-mortar Jared location.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Jared The Galleria Of Jewelry Company Information
- Company Name:
- Jared The Galleria Of Jewelry
- Year Founded:
- 1993
- Country:
- United States
- Website:
- www.jared.com