James River Insurance Company

If I can give zero star I will do it. Never deal with a insurance company so unprofessional and unprepared. I'm i Uber driver and had a damage on may car roof caused for the garage gate of one of my Uber riders at the time when i was picking the passenger up.
I made a contact, sent all pictures, information and documents requested. In 2 days they in two days they determined the value of my loss in a suspicious and obscure way, since the common one is the sending of 3 different budgets of repairs, the company evaluated my loss in 1144 dollars. Well now comes the joke ... besides not practicing the market value, make a calculation far below the actual value of the $ 1144 loss and I will actually receive $ 44 to repair the dents and scratches caused by the electronic proton of the passenger's house of Uber that he was carrying

An even worse insurer than Travelers. My husband was in an accident 11/30 that totaled our car by an Uber driver who carried James River Insurance. To this day, we haven't heard a single peep from this insurance company regarding the claim or the accident.

This company is absolutely HORRIFIC. My google search led me to dozens and dozens of similar experiences that people have posted about. I can't believe they get away with this and are still in business. My car was hit by an Uber driver who subsequently lied in his testimony. I spend the last 2 months leaving *no exaggeration* 20-25 voicemails as they never once answered the phone. They reportedly called me back twice, but called some incorrect number. They would not reply to multiple (10-12?) emails. Even the "supervisors" don't call back. I've never experienced such unprofessionalism in my life.

I sent pictures that documented the accident scene/cars and made it quite obvious what had happened. I also had a witness. They declined my claim and simply sent a registered letter to me.

I reported them to the California Department of Insurance (and told them I was doing so, but that didn't change anything) and can only hope that this complete scam of a business model will some day get foiled.

THE. WORST.
No one wants to help. My claim/case has been passed to 6 persons now but no one can still help to approve and have my repair shop start the work. My car has been sitting unrepaired for THREE WHOLE WEEKS NOW.

***JAMES RIVER INS. NOT ACTING IN GOOD FAITH***

I was hit by another uber driver on 12/27/2017.. I have pictures, audio of other driver, video from my dash cam, etc.

My side of the James river agent said based on all evidence I was not at fault.

The other James river agent for the other uber driver side said I was at 50% fault which is not the truth.

Many problems dealing with JAMES RIVER INSURANCE... THEY PLAY GAMES ..AT ONE Point I had to speak with a supervisor of (WHITNEY JOSEPH) the other claims person WHO IS ( LAURIE THOMAS) THIS SUPERVISOR LAURIE WAS EXTREMELY rude, unprofessional, and disrespectful.
When I asked her for the name of her supervisor she refused... when I asked her for her supervisors phone number she replied "my supervisor does not talk to drivers"

This call happened today 1/10/2018 at about 12:45 pm pacific time... I later called and spoke with a JENNIFER who gave me the name of that supervisors supervisor of " NANCY BETHSOLV" I HAVE LEFT HER A MESSAGE TO CALL ME BACK.

The other James river agent handling the other drivers side went from: stating that her insured and passengers stated my car ran into hers.. after I produced video she changed to now it looks like I sped up and that's why she hit me.

I went as far as asking her to get a signed afidavid under penalty of perjury from the other driver and I would do the same.. But she said no.

I WILL BE CONTACTING THE INSURANCE COMMISSIONER IN REGARDS TO JAMES RIVER INSURANCE COMPANY BUSINESS PRACTICES.

After all the proof.. THEY want to play the 50/50 game in hopes that I just give up. WOW I CAN NOT BELIEVE THIS COMPANY IS STILL OPERATING.

this insurance company is a Joke! do not use them if you can avoid it. All of their insurance adjusters for the east coast are in Arizona, so you wont be able to talk to them until 10:30 in the morning.

I have never dealt with a more infuriating company in my life!

Here we go I was not surprised see all Negative Comments, This ruthless creatures Do Not Answer Your Calls contacted them 100x times(No Joke) they do not return your call. They are full of BS, Not to give ur exact estimate for your coverage i think i can gather a team to prevent this scam, negative, unprofessional, nonessential company to shut down! Please anyone who had issue with them contact me on yelp lets take this BS out of our city worthless piss of *****!

My wife and I were in a crash while riding with Uber. I immediately reported the incident and a few days later a rep. from James River Ins. called to get details and whatnot. It seemed easy enough. She assured me they would be paying for any medical bills we incurred (my wife needs PT).

Everything was going well until our case was transferred over to their PIP department. I completed the paperwork the requested of me and called with questions. Our rep. has not returned one phone call or email (dating back to May 22nd). The supervisor hasn't returned a call or email. I called the supervisor's supervisor, but I'm not getting my hopes up.

They seem to play the "waiting game" hoping you'll give up. I'm a stubborn son-of-a-gun, so I can wait. Fortunately, we have the finances to cover up front costs, but for those who do not, the actions of James River Ins. are downright shameful.

I'm sure Uber utilizes their services because they were the lowest bidder, but unfortunately the poor practices of James River Ins. reflect directly upon Uber.

I was in an accident with an Uber driver, which was his fault. He wrote on the police report that he had Allstate insurance, but when they found out he was on the clock for Uber when the accident happened, they said we would have to go through James River. What a nightmare.

First of all, they talked me into using their online app to document the damage. Big mistake. The app does not give you clear instructions about how to take pictures of the car, and if you can't find good lighting, the pictures do not clearly show all the damage. However, once you start the process, you can't start over. You can't delete any photos you take or stop the process and wait to finish another day when the lighting or location are better. Needless to say, the pictures did not capture the damage accurately.

The estimate we got from them was extremely low. We got estimates from 5 other insurance companies/body shops, and the James River quote was much lower than anyone else's by nearly $1,000. When I spoke to them about this, they said that they would cut us a check for the estimate amount to pay the body shop, and if that wasn't enough money, the shop could apply for supplemental money to cover the repairs. Yeah right. Our body shop said they've had a terrible time getting supplemental money from them for other repairs and would prefer not to work with them at all.

We've now filed with our own insurance company, but it will be a real pain for them to recoup our deductible from James River. At this point, we will never be able to get our car fixed.

Two lessons learned here: 1) try not to get into an accident with an Uber/Lyft driver, and 2) file a claim through your own insurance company, NOT James River.

So I have to put this review up again because someone at James River insurance got my original post taken down. So here goes again. This is literally the worst insurance company in this country. They refuse to answer phone calls in a timely manner, and that includes the managers. They literally gave us no explanation on why we were at fault, (which our primary insurance and every other opinion we have gotten says it wasn't our fault) and they literally made the decision out of thin air. After calling for 3 days, we finally got ahold of Nathan Carrol, and he informed us that we were at fault, and literally shot down every question we had by saying his decision was final. That's it. Seriously, if you can avoid working with this insurance agency, you will be better off

-25/5 stars