J.D. Byrider Reviews
Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About J.D. Byrider
Been turned down before? J.D. Byrider could help you get into a great used car with affordable payments today. The approval process is easy at J.D. Byrider. We look at your current financial situation--not just your past mistakes. If you're approved, we'll set up affordable payments with a personalized schedule to try to fit your needs. J.D. Byrider's cars all go through an extensive 92 point inspection. Then, they're computer tested, serviced and reconditioned. All our cars have verified clean titles for your peace of mind. Our convenient, on-site service centers can save you time and money, too.
J.D. Byrider Reviews
Recent
- Recent
- Oldest
- Most helpful
Any
- Any
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,429,541 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 11, 2024
My experience to start was great. Mind you, this was back in November. I Got approved, got the vehicle, and was told there was ZERO issues wrong with it. was told there were no recalls on the car, everything was in mint condition for a used car and was told this to be satisfied. I got the warranty just in case anything would happen. The garage wouldn't make an appointment for me to get an oil change and insisted I left my job to go get one. My starter stopped working and the Dartmouth Location refused me service and I had to get it towed to a shop near my job and pay $800 for the job to be done!!
I was promised the vehicle was just a loud vehicle and there wasn't an exhaust leak. While it was in the shop, the mechanic informed me I had a exhaust leak and needed to fix, that was another $500. DO NOT GET THE WARRANTY. This dealership doesn't honor it. I got my vehicle from Jay P at the Dartmouth location. Everything he said was a lie. every time I tried to call him in my 30 day grace period, He wasn't around to answer. Whenever I went into the dealership, he wasn't around. I spent almost $20k on this vehicle. I shouldn't have issues like this after 5 months of owning it and only driving it 40 miles a week.
Reviewed March 28, 2024
Nice people but overall experience was terrible. How could I NOT get approved for financing being at my jobs for well over 10 years, met all criteria including time at residence and down payment only to be denied because my take-home pay wasn’t high enough? What? You’ve got to be kidding me. Piss poor excuse. I work two jobs and run a business but my pay wasn’t good enough? Never again
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed March 16, 2024
Purchased a car from J.D. Byrider of Kokomo, Indiana. If there was a way to give no stars, I would. We have purchased many cars in our lifetime, and this was by far the worst experience ever. We never missed a payment and paid off the car early. First, a week after we purchased the car, the driver seat belt stopped releasing. My Wife was stuck in the vehicle several times. They said this was not covered under the warranty! Then, after two months, the AC stopped working, and they said this was not covered under the warranty.
Then, a couple days later, the backup camera stopped working, and they said this was not covered under the warranty. A couple days later, one of the tire pressure sensors stopped working, and they said this was not covered under the warranty. Three months in, the fuel pump went out... Guess what they said? Yup, it wasn't covered under the warranty. When I complained, they said I should have purchased the optional extra warranty. I stopped calling them. Then, fast forward to my early pay off. They said they were going to mail the title and extra key to us. We waited a month, but never received it. So we called them back, and they told us they had just mailed it and to give it a few more days. We waited another month, and it never came. I called them back, and they said it was just mailed. I told them that's the same thing they said last time. They said there was some confusion and to wait a few more days.
I offered to just come and pick it up, and they said it had already been mailed. So we waited ANOTHER MONTH, and still no title or extra key. We called one more time, and they said it was just mailed the prior Thursday!!! We waited another couple weeks, and it never came. So we got online and ordered a new title through the BMV Website. But they had the mailing address as JD Byrider of Kokomo and would not let us change it because the lien was still on the title. So we paid the $15 and it got mailed to JD Byrider of Kokomo. We waited a month, and then called JD Byrider in Kokomo, and they said they already mailed it.It still NEVER CAME! So we drove over to JD Byrider of Kokomo and walked in, and they handed us the title before I even announced who I was.
The title was the replacement title we had ordered. And they signed off the lien and dated it a few weeks prior, so they had the title right after I ordered it. They still would not give us the extra key! With terrible interest rates they charge, and the terrible, and borderline fraudulent, service and lack of warranty, I cannot believe this company is still in business! Don't buy from them, ever! You will regret it.
Reviewed Feb. 24, 2024
Madison at the office in Amherst did outstanding! She was super helpful and made sure I understood anything and asked if I had any questions. I bought one other car years ago and they sucked so Madison made me change my mind on how I will look at car dealerships especially JD Byrider! She is a superstar! Thank you Madison!
Reviewed Feb. 22, 2024
Don't even risk it. I really expect an orange title for all the things wrong with the car. After 1yr I've put $20000 dollars worth of work and it cost. I promise you they'll rip you off too. After a few months needed an engine hubs, calipers, sensors. A/c compressor went out. Pulley fell off. Warranty doesn't cover and can't drive the car. PLEASE DON'T DO IT TO YOURSELF. I regret it.
Reviewed Jan. 31, 2024
I bought my car from JD Byrider 2021. I moved away 4 hours from the original Byrider for work, a week after I got the car. That summer, having the car for a couple of months, the engine light turns on and eventually no longer shifts gears and long story short, it needs a new transmission. Byrider from previous location, agreed to uphold the warranty seeing that I could not go to the original location. The new Byrider says it will be a month before they will look at it and I'm not prioritized because I didn't get the car from them. 1 month later of new Byrider finally able to look at the transmission- they say it will be another month to replace it. So I paid $2000 for the car to be towed to original Byrider. They fixed it in 2 weeks.
3 months later after this, the alternator goes out. Mind you, that's not under warranty. I get that fixed at a local shop and pay $3000. The engine light goes on again. New Byrider told me it was something to do with the computer, however when I got multiple insights from other shops, it turned out to needing a new starter. So I only paid $500, versus what Byrider quoted me at $1,500. They refused to replace the starter, and refused to physically look at the car and only the codes. Now we are at December 2023, and my car doesn't shift gear again. It has a new transmission and yet, it's having the exact same problem previously. And the warranty on it is now expired, as of 3 months.
Take it to Byrider, they tell me it needs to replaced (again). Original Byrider agrees to pay for half of the estimated cost of the replacement and I pay the other half. The order for a new transmission and they said it would be 3 days for it to arrive and 1 full day to install. 2 weeks after waiting for that delivery, of which I physically went to this Byrider to get updates, there were excuses every time of why it hasn't come in. Now, my car has been with them for 35 days. They told me it would be fixed by Jan. 29, 2024. I call them, and they tell me they never ordered the transmission and towed my car to a specialist transmission shop to rebuild the current one. Which will be 2 weeks to do. No one had asked me if they could do that. No one got my consent for the car to go somewhere else. And no one gave me a new estimate of what this would be, because now they're adding on towing (they sent it 20 miles away) for both ways.
After physically going to the Byrider office and asking them why they towed my car away without asking me first, they replied, "We were being pro-active in fixing your car. But we can tow it back and be done with this conversation." They said they changed their minds on ordering the parts and did not think they needed consent for the changes. And here we are, 35 days without my car. Original Byrider had no idea this was happening because no communication ever happened and not able to help now that the plans have changed, so did the estimation, so therefore I would be paying a lot more than originally agreed to. All of them are unhelpful, lie every step of the way and then tell me, "I'm not dealing with you with this issue."
Reviewed Dec. 29, 2023
I'm giving anyone who reads this review fair warning. You'd be wise to take your business elsewhere. There was several issues with the vehicle I purchased. Had to miss work because they don't offer loaner vehicles, and I couldn't afford to do so on my own. They had my car for nearly a month and upon returning it to me the same issues still existed, in fact it was returned with more issues than before. Only time they have to deal with you is if your making a payment. Otherwise be prepared to call and get no response. Customer service personnel are rude and petty. Was put on hold for over an hour because the person answering the phone said I was calling too much.
Reviewed Nov. 26, 2023
I was on time with my payments. My car was deemed a total loss through my insurance. Only owed little over $9,000 insurance. Paid 7600. Only ended up owing a little over 1800 but then they want to try to charge me interest and fees on a vehicle that I don't even have and when I question them about it and told them that I don't see it anywhere in my contract. Nobody got back to me. Nobody explained and they charge it off my car and put a negative note on my credit. Don't buy from them! If you do buyer beware!!!
Reviewed Oct. 10, 2023
Nice cool and calm environment. Christian was a perfect help and had me in and out in no time. I would recommend this place a 10/10 place to look and shop for a car mainly this location. They are family friendly and peaceful place. All the cars are in good condition.
Reviewed Sept. 28, 2023
Do not buy a car here.. Sold me a $5,000 car for $12,000, never showed me actual price of vehicle.. I've had all kinds of problems with vehicle, when I asked for a deferment to pay for needed repairs, I was told no such thing, I would default.. Uncaring, unsympathetic, cold as ice...
J.D. Byrider Company Information
- Company Name:
- J.D. Byrider
- Address:
- 12802 Hamilton Crossing Blvd.
- City:
- Carmel
- State/Province:
- IN
- Postal Code:
- 46032
- Country:
- United States
- Website:
- www.jdbyrider.com
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.