Hartford Life Insurance Reviews

The app on the phone is supposed to track your driving. It can't differentiate between a person driving a car and riding a bicycle! And I need to have the phone with me when riding a bicycle. My car insurance premium should not be affected by what I do while on a bicycle. This is ridiculous.

Filed a claim and as far as I know it’s denied. There is never enough paperwork to satisfy them because they don’t plan to pay. Sad situation for people who thought this was a viable plan for their survival.

Hartford Insurance sells STD and LTD as a benefit that you pay for. When you need it, be prepared to wait months for a check. And they do this to disabled and sick people. This corporation makes billions and billions of dollars. Be prepared for unnecessary aggravation and lots of missing paperwork and headaches. Would never recommend this company. Avoid them. Save your money into a savings account so you have the money in case of an illness or catastrophic event. A real disappointment when you needed the benefit that you paid for.

Be left them two more messages to call me and no zero call back.

They’ve been nothing but a nightmare. I can specifically name the “analyst” and manager that have been over our family’s claim since my 35 year old husband died 3 months ago. Each time I call “Janice”, the analyst is away from her desk, no matter what time I call. Maybe if “Janice” wasn’t always away from her desk, it wouldn’t take so long to process; however, Nov 21 I spoke with someone that said they received what they needed (I sent it 10 days prior) and it would take 7-10 business days. I called business day #11 and they “just received something else they needed, but it had been approved”.

What staff says on phone & on E-Mail are different. Love to say You did not hear what agent said. Agent like part about "WE" record. I record also more to follow.

So I filed a claim for hospital indemnity insurance 2 months ago. After I send the claim it took them 2 weeks to respond asking for further documents. So I gave them the doc they need, NO acknowledgement from them. I had to call every week for update. They keep saying it’s on process. After a month Of calling I was told they did not get it. So I had to send it again. Waiting and waiting for their response. No response so I call them again. They said they will call me ‘cause it’s the weekend the next day. Another week came. No call from them. No email. None at all.

Thank goodness have not had to use! But feel reassured with knowing we are covered for all upcoming expenses. Liked that it was laid out with different options to choose from and easy and affordable.

There is a lot of hassle. There are better companies that have better or same benefits for less. The claims process is very troublesome. Customer service is hard to get ahold of and the wait on the phone is fifteen minutes at the minimum. They are yet to be desired.

My mother had Hartford Life Insurance for many years and when she passed away I was the person handling her estate. Hartford Insurance paid her policy quickly and without a lot of paperwork. I would recommend them to anyone.