Working at GC Services: 3,991 Reviews | Indeed.com
Work wellbeing score is 63 out of 100
3.1 out of 5 stars.
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GC Services Employee Reviews

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Location
United States3,991 reviews

Ratings by category

3.1Work-Life Balance
2.9Pay & Benefits
2.9Job Security & Advancement
2.9Management
3.0Culture

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The most useful review selected by Indeed
NCTA was by far the best call center I have work for. The only bad think was they laid us off, with not enough notice and only choose 3 agents to work from home.
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It was a horrible experience, after 3 years of giving that company my best they fired me for no good reason

What is the best part of working at the company?They are horrible people and no help nothing about GC was helpful at all. Even their health insurance sucks What is the most stressful part about working at the company?Everything was stressful they do not care I gotten deadly sick and they treated me like a worthless human being What is the work environment and culture like at the company?It is a horrible environment and they have no respect for you at allWhat is a typical day like for you at the company?Calls all day, no help from anyone and always being treated badly just for esc
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All good

a typical day at work, nice teamwhat you believe you learned, new skillsmanagement, good but can improveworkplace culture, goodthe hardest part of the job, challengesthe most enjoyable part of the job, the benefits
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It is the worst job I’ve had period

What is the best part of working at the company?The hours and off weekends was niceWhat is the most stressful part about working at the company?The supervisors weren’t nice and sat people up to failWhat is the work environment and culture like at the company?Tons of drama between employees and supervisors What is a typical day like for you at the company?Sitting and waiting for phone calls to come in
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Okay but not worth the pay

It’s a fine job if you just want a simple desk job, pay isn’t great and it’s pretty mind numbing work. Not many opportunities to grow within the company either
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GC Services insights

Based on 1,529 survey responses

What people like

  • Supportive environment
  • Ability to meet personal goals
  • Ability to learn new things

Areas for improvement

  • Sense of belonging
  • Overall satisfaction
  • General feeling of work happiness

Okay if you have no experience to build it

A Good place to start to get experience but not a long term job. They expect quire a bit of work on the phones but you learn how to multitask if you have no other call center experience before this.
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easy

gets boring after a while but easy enough. management chooses favorites and tricky when getting calls graded. other than that, people are nice and environment is not so bad.
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Been ther 5 years very stress ful

What is the best part of working at the company?The other employees they try to help you What is the most stressful part about working at the company?The pay you get a base pay and then you get insentive you never no what your getting payed and they won’t be honest with you about your pay What is the work environment and culture like at the company?Oh work from home is great it’s the best part of the job !!What is a typical day like for you at the company?Good taking call for you job and low key !!
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Good entry level work from home job

This is a good place to learn at an entry level work from home job. Training is decent, but it's more of a learn as you go job, although the 3 week training time is decent compared with other places. Somes TLs are great, others are lazy. The pay is minimum wage, so there's that. I don't hate it, but I can't live in minimum wage, otherwise it wouldn't be so bad.
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It was a job.

At the location I was at, management did care. They were trying to make the best out of a bad situation. The problem is the corporate goons and their policies from the top really hampered many people's work-life balances. You got paid time and a half. Sadly, all your free time is dominated by the company. I can't say I was paid unfairly or anything, and it did get me through some tough times. But the way the company is run made me realize that my place was in education.

Pros

Paid overtime, Surprisingly good dental benefits, management did care

Cons

short break times, low pay, long hours, rude clients
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Fun workplace

I enjoyed working at this company. The work is easy but it’s repetitive and you are on call once a month. I really have no complaints other than the pay is pretty low. You do have a chance to potentially work from home if your quality scores are good.
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Unnecessarily stressful

What is the best part of working at the company?There is nothing positive about this company. What is the most stressful part about working at the company?It's like high school, you're rewarded for brown nosing. Your hardwork will get punished with more work. No raises. What is the work environment and culture like at the company?Cliques, very childish. It's all about who you know, not your work ethicWhat is a typical day like for you at the company?Normal, call center hours. Normal call center pace. Pretty standard work environment, nothing special.
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Supportive

It was a good place to start working. The managers were supportive while working. Sometimes they would send text messages about work after hours. However, everything was well in general.
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very hostile and back stabbing work place and not to mention your pay is always deducted for some reason

What is the best part of working at the company?none you are just a number to them and if you have questions they are never answered What is the most stressful part about working at the company?no communication from team leads or managers What is the work environment and culture like at the company?hostile they expect employees to take abuse from others calling in What is a typical day like for you at the company?crying everyday after my shift nervous from being micro managed
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Easy job hr problems

Other than them changing policies and taking sick time away it’s an easy job and anyone can do it. Have to have patience and able to sit and look at a computer for 8 hours.
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Meh

Calls started almost as soon as your day began, and could be back to back, depending on the season. Management tended to be isolated from the staff. Often questions posted in chat were ignored, or not answered until well after the call was finished. Once you were out of training and nesting, you were pretty much on your own.

Pros

Pay was good, easy to make up missed time

Cons

Questions are sometimes not answered, once out of training and nesting, you're pretty much on your own
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Great pay

Good money quick onboard and great training also have good opportunities to grow in the company. I worked for the company for 3 yarsr years until covid
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Good for experience

Wasn't awful. Definitely a place to move on from- not a lot of opportunity for moving up. I wouldn't come here for anything other than entry level work, unless you have A LOT of experience. Sometimes they have opportunities with exclusive contracts that are pretty good.
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Going. Going. Gone.

Going, going, GONE. It used to be a good place to work. Always busy, and you would be paid under market. The only good thing WAS job security. That ended with new management. The end of an era.
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Manage Team of Network Analyst

Pros - straight forward, easy work, work from home, relaxed attendance policyCons - Pay, pay, pay, not much room for advancement, employee concerns go unheard from corporate
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Not the greatest place to work at no matter how hard u try

What is the best part of working at the company?Nothing except some co workersWhat is the most stressful part about working at the company?When supervisor's give the lists of people to call to only certain people and don't give everyone a chance What is the work environment and culture like at the company?Pretty good depending g on ur co workers What is a typical day like for you at the company?Call people at numbers that noone answers
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Overall rating

Based on 4,038 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Compensation/Benefits
2.9 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture

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