Fort Worth Independent School District jobs

Technician II – Employee Attendance

Reports to: Manager - Substitute Services

PC#: 19362
Pay Grade: 704
Duty Days: 239
Salary Range: $39,674 - $47,800
FLSA Status: Non-Exempt


Position Purpose
Promotes employee attendance best practices and adherence to District policy. Technical and transactional functions include data-entry, document collection, and facilitation of communication and meetings. Assists with proactive communications to supervisors related to employee attendance management.

Employee Attendance

• Assists and supports employees with inquiries in alignment with Board policy and District procedures for information related to reporting absences and reporting time worked.
• Resolves issues with absence tracking for all employees and locations within the District.
• Assists employees and resolves employee issues related to the calling and online system, and time-reporting system; provides training and online support; escalates issues as needed.
• Collect and compile data regarding employee attendance trends across all District locations.
• Performs various systems processes to support electronic employee timekeeping system and electronic absence reporting system database.
• Assists with delivering annual training to District personnel to improve employee absence reporting and increase the substitute fill rate.

• Obtains necessary forms and documents from employees and maintains absolute confidentiality of employee data and absence types.
• Maintains electronic absence reporting system database; ensures accurate reporting in electronic employee timekeeping system.
• Inputs and maintains accurate and timely recordkeeping of automated systems; ensures inclusion of information from required sources and accuracy of records.
• Reviews and verifies employee documents, and system codes to ensure accuracy and to support statistical reporting.
• Works collaboratively, provides support, and proactively contributes to knowledge sharing with District staff.
• Participates in special projects.

Data Processing

• Compiles and generates data to support supervisor report requests.
• Reviews and verifies employee documents and personnel calendar.
• Maintains accurate data.

Safety

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

Supervisory Responsibilities

• None.

Personal Work Relationships

• All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

Other Duties as Assigned

• Performs all job-related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

Knowledge, Skills & Abilities

• Knowledge of District policies, procedures, and regulations.
• Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
• Knowledge of records administration and maintenance techniques and procedures.
• Knowledge of human resources information systems in a school administration environment.
• Skill at the intermediate level, working with Microsoft Office 365, especially Outlook, and Word.
• Skill in giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in performing mathematical calculations with accuracy and data entry with minimal errors.
• Skill in completing assignments correctly, with attention to detail, and review/proofread accuracy.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Skill in using multi-function telephone, telephone techniques, and phone etiquette.
• Ability to process and handle confidential information with discretion.
• Ability to accurately prepare and maintain confidential records, files, and reports with discretion.
• Ability to reconcile data entry to source documents and review work for accuracy.
• Ability to understand, interpret, and apply rules, policies, and procedures relating to operations.
• Ability to organize and prioritize tasks, work under pressure, and meet multiple deadlines.
• Ability to use software to access databases, email, create spreadsheets, and do word processing.
• Ability to communicate effectively, both oral and written forms, and speak publicly.
• Ability to engage in self-evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work.

Travel Requirements

• Travels to school district buildings and professional meetings as required.

Physical & Mental Demands, Work Hazards

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching; occasional climbing stairs; frequent walking.
• Lifting: Occasional light lifting and carrying (less than 20 pounds).
• Environment: Works in an office setting; occasional work outside to travel between buildings or in the preparation/completion of meetings; (exposure to sun, heat, cold, and inclement weather); frequent talking and listening; noise levels in the office are usually low to moderate; exposure to distracting noise from reception area and hallway.
• Attendance: Regular and punctual attendance at the worksite is required for this position; may require irregular and/or prolonged hours.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions; regularly required to speak publicly, and listen intently to other points of view.

Minimum Required Qualifications

• Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
• Certification/License: None.
• Experience:
  • 3 years' in technical customer service or detailed work that includes the use of arithmetic, research, and maintaining detailed records, as well as maintaining confidentiality while collaborating with staff required;
  • 1 year' working with Smartfind/Kronos information systems preferred.
• Language: Bilingual (English/Spanish) preferred in some settings.

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required

Technician II – Employee Attendance

Reports to: Manager - Substitute Services

PC#: 19362
Pay Grade: 704
Duty Days: 239
Salary Range: $39,674 - $47,800
FLSA Status: Non-Exempt


Position Purpose
Promotes employee attendance best practices and adherence to District policy. Technical and transactional functions include data-entry, document collection, and facilitation of communication and meetings. Assists with proactive communications to supervisors related to employee attendance management.

Employee Attendance

• Assists and supports employees with inquiries in alignment with Board policy and District procedures for information related to reporting absences and reporting time worked.
• Resolves issues with absence tracking for all employees and locations within the District.
• Assists employees and resolves employee issues related to the calling and online system, and time-reporting system; provides training and online support; escalates issues as needed.
• Collect and compile data regarding employee attendance trends across all District locations.
• Performs various systems processes to support electronic employee timekeeping system and electronic absence reporting system database.
• Assists with delivering annual training to District personnel to improve employee absence reporting and increase the substitute fill rate.

• Obtains necessary forms and documents from employees and maintains absolute confidentiality of employee data and absence types.
• Maintains electronic absence reporting system database; ensures accurate reporting in electronic employee timekeeping system.
• Inputs and maintains accurate and timely recordkeeping of automated systems; ensures inclusion of information from required sources and accuracy of records.
• Reviews and verifies employee documents, and system codes to ensure accuracy and to support statistical reporting.
• Works collaboratively, provides support, and proactively contributes to knowledge sharing with District staff.
• Participates in special projects.

Data Processing

• Compiles and generates data to support supervisor report requests.
• Reviews and verifies employee documents and personnel calendar.
• Maintains accurate data.

Safety

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.
• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.
• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

Supervisory Responsibilities

• None.

Personal Work Relationships

• All Fort Worth ISD employees must maintain a commitment to the District’s mission, vision, and strategic goals.
• Exhibits high professionalism, standards of conduct and work ethic.
• Demonstrates high quality customer service; builds rapport/relationship with the consumer.
• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and acts as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

Other Duties as Assigned

• Performs all job-related duties as assigned and in accordance to the Board rules, policies and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

Knowledge, Skills & Abilities

• Knowledge of District policies, procedures, and regulations.
• Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.
• Knowledge of records administration and maintenance techniques and procedures.
• Knowledge of human resources information systems in a school administration environment.
• Skill at the intermediate level, working with Microsoft Office 365, especially Outlook, and Word.
• Skill in giving full attention to what other people are saying, taking time to understand the points communicated, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in performing mathematical calculations with accuracy and data entry with minimal errors.
• Skill in completing assignments correctly, with attention to detail, and review/proofread accuracy.
• Skill in interpersonal relationships, including using tact, patience, and courtesy.
• Skill in using multi-function telephone, telephone techniques, and phone etiquette.
• Ability to process and handle confidential information with discretion.
• Ability to accurately prepare and maintain confidential records, files, and reports with discretion.
• Ability to reconcile data entry to source documents and review work for accuracy.
• Ability to understand, interpret, and apply rules, policies, and procedures relating to operations.
• Ability to organize and prioritize tasks, work under pressure, and meet multiple deadlines.
• Ability to use software to access databases, email, create spreadsheets, and do word processing.
• Ability to communicate effectively, both oral and written forms, and speak publicly.
• Ability to engage in self-evaluation with regard to performance and professional growth.
• Ability to establish and maintain cooperative working relationships with others contacted in the course of work.

Travel Requirements

• Travels to school district buildings and professional meetings as required.

Physical & Mental Demands, Work Hazards

• Tools/Equipment Used: Standard office equipment, including computer and peripherals.
• Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.
• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching; occasional climbing stairs; frequent walking.
• Lifting: Occasional light lifting and carrying (less than 20 pounds).
• Environment: Works in an office setting; occasional work outside to travel between buildings or in the preparation/completion of meetings; (exposure to sun, heat, cold, and inclement weather); frequent talking and listening; noise levels in the office are usually low to moderate; exposure to distracting noise from reception area and hallway.
• Attendance: Regular and punctual attendance at the worksite is required for this position; may require irregular and/or prolonged hours.
• Mental Demands: Maintains emotional control under stress; works with frequent interruptions; regularly required to speak publicly, and listen intently to other points of view.

Minimum Required Qualifications

• Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency required.
• Certification/License: None.
• Experience:
  • 3 years' in technical customer service or detailed work that includes the use of arithmetic, research, and maintaining detailed records, as well as maintaining confidentiality while collaborating with staff required;
  • 1 year' working with Smartfind/Kronos information systems preferred.
• Language: Bilingual (English/Spanish) preferred in some settings.

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required