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Download Flagstar Mobile Banking1,2
Take your account with you wherever you go.
FAQs
Banking FAQs
Get answers to your questions about debit cards, account changes, overdrafts, transfers, and more.
New Loan or Mortgage FAQs
Find the answers to your mortgage and loan questions here. These FAQs cover interest rates, refinancing, escrow, and more.
Loan Servicing FAQs
Start here if you have questions about your existing loan or mortgage. We cover MyLoans®, taxes, insurance, loan payoff, and more.
Online & Mobile Banking FAQs
Learn the basics of online and mobile banking and how to take advantage of features like mobile deposit, Bill Pay, Zelle®, and more.
Online Banking Demos
Learn how to use our online banking tools with these interactive demos. We guide you step by step so you can get to banking.
Mobile Banking Demos
Learn the basics and all the tips and tricks with these step-by-step interactive demos.
Corporate Connect Demos
Discover valuable tips and tricks to get the most out of Corporate Connect through these interactive demos.
Forms
Banking Forms
Find the banking form you need to make updates to your account, opt in or out of services, and more.
Loan Forms
Download the right form to make a request or change to your loan or mortgage.
Personal Banking
Banking, online, loan, and account support
888-248-6423
Monday–Friday: 8 a.m.–10 p.m. ET
Saturday–Sunday: 8 a.m.–5 p.m. ET
Telephone banking
Overdrafts, overdraft lines of credit, and Bounce Protection payments
Flagstar Bank
301 West Michigan Avenue, 4-501
Jackson, MI 49201
Private Bank
24/7 support: 866-744-5463
Loan and Mortgage
Loan servicing and MyLoans® support
800-968-7700
Outside the US: +1-248-312-6500
Monday–Friday: 7:30 a.m.–8 p.m. ET
Saturday: 7:30 a.m.–4 p.m. ET
24-hour automated loan support
Home loan financial hardship
800-393-4887
Monday–Friday: 8:30 a.m.–9 p.m. ET
Mortgage lending
844-451-8720
Monday–Thursday: 9 a.m.–8 p.m. ET
Friday: 9 a.m.–7 p.m. ET
Saturday: 10 a.m.–3 p.m. ET
Construction and personal loans, home equity lines of credit, and mortgage payments
Flagstar Bank
P.O. Box 660263
Dallas, TX 75266-0263
If you believe there is an error (Notice of Error) or if you need additional information (Request for Information) relating to the servicing of your mortgage loan, you must send a written Notice of Error or Request for Information to the following address: Flagstar Bank, Attn: NOE/RFI, 2B-116, 5151 Corporate Drive, Troy, MI 48098-2639. Your Notice of Error or Request for Information must include your name, loan number, and sufficient detail to inform Flagstar of the basis of your Notice of Error or Request for Information.
Business and Commercial
Commercial and business banking support
888-757-1140
Monday–Friday: 8 a.m.–8 p.m ET
Saturday: 8 a.m.–5 p.m. ET
Telephone banking
Treasury management
888-757-1140
Monday–Friday: 8:30 a.m.–5 p.m ET.
Warehouse lending
800-642-0039
Monday–Friday: 8:30 a.m.–9 p.m. ET
Commercial loan payments
Flagstar Bank 5151
Corporate Drive, E-203-1
Troy, MI 48098
Government and public funds banking
888-254-5417
Monday–Friday: 8 a.m.–4:30 p.m. ET
Wholesale lending
866-945-9872
Monday–Friday: 8:30 a.m.–9 p.m. ET
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