First Advantage Reviews
66% would recommend to a friend
(881 total reviews)
Scott Staples
77% approve of CEO
What people are saying about First Advantage
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great People ( Not the Senior Leaders though)." (in 41 reviews)
- "Ability to work from home great people (below C" (in 39 reviews)
- "Good benefits and vacation time" (in 27 reviews)
- "Good work/life balance" (in 21 reviews)
- "Good culture and company values" (in 17 reviews)
- "Management is horrible and they like to micro" (in 51 reviews)
- "Pay is low." (in 23 reviews)
- "There is literally no training except a few online courses." (in 22 reviews)
- "Information is commonly misrouted and many managers are completely unresponsive." (in 17 reviews)
- "Poor leadership and management." (in 16 reviews)
Ratings by Demographics
This rating reflects the overall rating of First Advantage and is not affected by filters.
Filter Reviews by Topic
Found 881 of over 922 reviews
Updated Mar 28, 2024
- 5.0Enterprise Account ExecutiveCurrent EmployeeAnaheim, CA
Pros
Great company with a lot of great people running it.
Cons
training should be a few weeks after you start.
- 4.0ProcurementFormer Employee, more than 8 years
Pros
Good health benefits for families
Cons
Premium is on the high side
- 1.0Technology ManagerFormer Employee, more than 8 years
Pros
Remote work available for most people
Cons
Lost all of the great tech leaders due to a very toxic work culture
- 1.0Subject Matter Expert (SME)Former EmployeeFishers, IN
Pros
Plenty of work for the right employee
Cons
Don't question supervisors or take a stand for yourself
1 - 3.0Project LeaderFormer Employee, more than 5 yearsBolingbrook, IL
Pros
Ability to work from home great people (below C-level) work / life balance (varies by function) commitment to DEI (see cons for caveat)
Cons
Many of the C-level leaders are inexperienced and/or ineffective. The "right hand" person brought in by the CEO is toxic, but the CEO doesn't seem to care as he continues to promote her ever higher in the organization despite the fact that every function she touches performs worse after she's been at the helm. Collectively, C-level management has no clue as to how to get the stock price moving upward, so they have been in the process of downsizing, while not coming out and acknowledging what they are doing with the employee population. There is a complete lack of accountability for delivering upon performance objectives that permeates the organization. Note to HR: porting a poor performance management process into WorkDay does not make it an effective process. There is a stealth affirmative action paradigm relative to promotions that has been operating for the last few years that undermines the positive DEI work that has been done.
1 - 3.0Nodejs DeveloperCurrent Employee
Pros
its good today and always yes
Cons
its fine but sometimes it is not
- 3.0Customer Service RepresentativeFormer Employee, more than 3 yearsAtlanta, GA
Pros
Met good people, the only pro
Cons
They pay could be better,
- 2.0Sr. Customer Service RepresentativeFormer EmployeeAtlanta, GA
Pros
The pay is great. The start pay is $18 but if you have a little more experience than most it’s $19.25. Your productivity will get you a salary increase.
Cons
No down time until break, chat and lunch. Phones ring back to back. If you are a top worker they will have you in more than one queue, which means you’re taking more calls on top of your calls. You complain to Management about your stress and mental health, the reply will be there is nothing they can do. So if you have never worked in a call center A BUSY ONE. This company is not for you.
- 1.0Product ManagerFormer Employee, less than 1 yearAtlanta, GA
Pros
None - Not even one!
Cons
I worked with this company for eight months. The little respect I had for them was shattered immediately after starting. This company is not nicked-named "Take Advantage" for nothing. I witnessed them bullying their researchers. This company has no integrity, no moral compass and absolutely no empathy for their employees or their researchers. There is no partnership in this organization, they just take, take, take at every opportunity they can. Whether it's with their partners or employees; they are ALL about the bottom line. Run, run, run away and fast. I couldn't morally remain with this company seeing how they treat their partners and their employees and to hear how they talk about them. Very unprofessional group of upper-management.
8 - 5.0Verification SpecialistCurrent Employee, more than 1 year
Pros
Amazing work life balance and team
Cons
Pay is pretty average but good
First Advantage Reviews FAQs
- First Advantage has an overall rating of 3.6 out of 5, based on over 922 reviews left anonymously by employees. 66% of employees would recommend working at First Advantage to a friend and 56% have a positive outlook for the business. This rating has been stable over the past 12 months.
- 66% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated First Advantage 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.
- According to reviews on Glassdoor, employees commonly mention the pros of working at First Advantage to be culture, career development, benefits and the cons to be senior leadership, management.
