First Advantage Bogus Employee Screening Services St Petersburg, Florida

It doesnt matter who you do business with currently. I can write contracts with large companies too but if my service is as bad as yours its only a matter of time before they go somewhere else. I have had similar experiences with the reviews written above. I am a 3rd party vendor that works with First Advantage and my contact has been tying to change vendors for some time now but because of "contractual obligations", corporate will not allow it for the time being. We'll see what happens when the contract expires, they have received too many complaints from their vendors.

I just experienced your so called customer service today. Because my previous supervisor retired, I was asked if I can provide her personal contact info. I reached to her, got her personal email and tried to add this information to your database. Then the woman who received my call displayed absolutely no patience and almost yelled at me to repeat the email address.  Jesus christ, you are the one ask me to provide some additional contact info, not I begging you to help. I don't know what's the quality of your service but I do know that your customer services are the worst I have ever met. 

 In researching this company - as a third party used for candidates for positions at USAA, I was very concerned that part of this process includes: 1. Sending W2s for past jobs - for employment verification? 2. Running your own background check for a State that you do not reside in? In trying to gather additional information as to why a W2 (for example) would be used for employment verification - and not simply calling the HR department of the past employer and going through the legalities of gaining such information (and how a W2 would answer such questions as: Is this person someone you would rehire? (a typical question when conducting past employment history) I was told that this is "standard". When trying to understand this "standard" process - and asking how sending a faxed W2 is in anyway secure....I was actually told by Judy at First Advantage - that I could put a cover sheet on my fax?! If USAA does outsource the various checks of their potential employees to First Advantage - I feel I have a right to know the policy and how a W2 is the only requirement for employment verification (per First Advantage - this is true) - and how a background check that I run myself (and pay for!) is also part of the process. As follow-up - I have an order number - and would welcome comments, questions, feedback - but most importantly - answers! I'm about ready to file a complaint...just figuring out where to start. Thank you in advance, Carolyn

First Advantage is actually considered to be the industry leader in employment screening services. They are also the largest company of their kind in the world, and are incredibly well-known within the industry. Clients they perform screening services for include Verizon, Barclays, and McKinsey and Company. I'm sure you've heard of these corporations.

Oftentimes when performing a background check, a phone number to a business is not provided. If your business is small and difficult to locate contact information for... it's pretty common that a couple wrong employers will be called before locating the right one or receiving contact information from the applicant themself.

I can't defend somebody hanging up on you (Although based on our customer service reputation, I would assume that is an exaggeration), but if you called and told them that you were not the correct employer and that the applicant did not work for you, why exactly would the representative need your contact information? First Advantage verification specialists work under very stict deadlines from their clients and there would be no use to take contact informationfrom somebody who is stating that they are not able to provide verification assistance.