ELITE HOME ENERGY - 62 Reviews - 1607 E McFadden Ave, Santa Ana, California - Insulation Installation - Phone Number - Yelp

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    Shutter installation

    Window installation or replacement

    Window treatment repair

    Insulation installation

    Window treatment removal

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    About the Business

    Window Replacement, Attic & Wall Insulation, Cool - Wall, And Walk In Safety Tub

    Location & Hours

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    1607 E McFadden Ave

    Ste B

    Santa Ana, CA 92705

    Mon

    • 9:00 AM - 5:00 PM

    Tue

    • 9:00 AM - 5:00 PM

    Wed

    • 9:00 AM - 5:00 PM

    Thu

    • 9:00 AM - 5:00 PM

    Closed now

    Fri

    • 9:00 AM - 5:00 PM

    Sat

    • Closed

    Sun

    • Closed

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    Start your review of Elite Home Energy

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    62 reviews

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    • Photo of Bob G.
      Bob G.
      Rancho Cucamonga, CA
      0
      2
      Sep 11, 2023

      windows replaced per the HERO program 2013. since have made approximately 3/4 requests for repairs. (LIFETIME WARRANTY) Elite has been quick to schedule an appointment for the repair. On 08/31/23 I contacted Elite regarding a broken lift spring causing the window to fall out it's track onto the floor. I was told I would be contacted for a service date. No call back from Elite and I contacted Elite on 09/11/23 and was told their service calls were 3/4 weeks out and I should get a call this week to schedule a service date for the following week. Prior to this I was satisfied with the response from Elite. I feel their service has now deteriorated. Prior to this I would've given Elite a 4 Star rating.

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    • Photo of Jeluun N.
      Jeluun N.
      Tustin, CA
      129
      11
      6
      Jul 4, 2022

      Aggressive sales team who subcontracts all the work. They are borderline con artists who will use every tactic to upsell and overcharge you. Their profit is all they care about.

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    • Photo of Enni S.
      Enni S.
      Newport Beach, CA
      0
      44
      14
      Jan 30, 2018

      SPAM,,, HORRIBLE THEY SUCK BECAUSE I have been receiving calls from their Spam # 909-546-5724 I tell them daily not to call me. I would not recommend doing business with this company to anyone since they keep harassing daily with different phone numbers. Today, Joey from Elite Home Energy called again.

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    • Photo of Joe B.
      Joe B.
      Woodland Hills, CA
      100
      8
      Dec 29, 2016

      Got a call regarding the HERO program and we needed insulation for our attic. Mentioned possibly doing the outside of our house. The The first appointment was cancelled due to a "sick child". The rep who showed up was professional and courteous. After seeing the pricing, we told him taht we would get back to him.
      Why do contractors have a "today" price, "a next week price" and one that is good for a year? Just give me your best price! It seems to be an industry standard. No wonder people are leary of contractors.
      Then the next day I get a call from a person who is head of their commercial division. He tells me that they do big jobs and lots of time there is product left over. He told that if I can give him 20 minutes he could pound out better pricing. Would I be interested? I said, not today.Click went the phone. Now I would NEVER use this company.

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    • Photo of Bridgette A.
      Bridgette A.
      Bedford, KY
      20
      16
      Aug 30, 2019

      DO NOT USE THEM!!! They did a HALF A** job and could careless!! tried telling me they only have ONE guy who can come out to look at the crap job they did and then canceled last minute saying they had a "Family" issues that needed to be addressed first. WOW!!! really?!?!?!? Now I have to pay for someone else (another company) to fix the poor quality they did. Horrible customer service!!! NEVER AGAIN!!!! You have been warned!!

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    • Photo of Andy V.
      Andy V.
      Long Beach, CA
      0
      2
      Jan 9, 2017

      I created this account so that I could write this review.
      We had a new roof put on our house which was not an easy process. There was an accident, what appeared to be a child on the roof working, phone calls not answered, I could go on. The poorest communication I have ever seen in resolving customer issues. Come to pass, the insulation that was installed was subpar and now I am having to pay AGAIN for new insulation while still paying for the old insulation. And today I get a letter in the mail about a past employee who it is "unethical for him to solicit you for further home improvements." If you see these folks RUN THE OTHER WAY! It has been almost a year and I can't get the bad taste out of my mouth.

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    • Photo of N F.
      N F.
      Eagle Rock, Los Angeles, CA
      0
      31
      Sep 21, 2015

      I was cold-called ok, I get that it's one way a company finds new clients- but this was under the pretext of letting me know about the new HERO program, so a bit sly) and was curious since I work in the same industry as a consultant. I was passed on to a manager when it became apparent that I knew more than the caller. I asked about the company and where they work, who the owner is, etc. He was nice for a minute because I asked about having some work done for a client of mine- but as soon as I started asking questions about the process (insulating at the roof instead of at the attic) he became angry and defensive. He had never heard of it and after asking if I needed anything else, he hung up without saying goodbye.

      I don't know anything personally about the quality of their work, but I will say that they come across as "fast & furious" - an energy upgrade company which treats each house the same way (bad! every house is different!) and isn't knowledgeable about some of the options for insulating a home. Won't be referring any of my clients to them...

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    • Photo of Babette P.
      Babette P.
      San Diego, CA
      0
      27
      43
      Aug 7, 2018

      ROBO CALLER!! my number is on the DO NOT CALL list and they still called. Pushy/assy telmarketer/sales guy insisted that I needed their services. NOPE! ( ...they must be pretty desperate for business) Blocked your number!

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    • Photo of Brody P.
      Brody P.
      Huntington Beach, CA
      39
      78
      74
      Dec 12, 2016
      Updated review

      Just stopped by to pick up a tax form for a previous purchase. Nice to meet everyone and put a face to the voices on the phone. Lisa gave us a quick tour and sent us on our way with exactly what we came for. Love these guys.

      The crew, hard at work.
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      Oct 3, 2016Previous review
    • Photo of Vance L.
      Vance L.
      Orangecrest, Riverside, CA
      12
      12
      4
      Aug 27, 2020

      If you're considering windows from EHE... STOP! I got entirely new anlin windows and doors for my two story home and I was anything but satisfied, as if dealing with the HERO program wasn't enough... 7 years later today after considerable upkeep and no damage the aluminum is lifting on my window panes, and seals are cracking... overalll horrible install.

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