DTG OPERATIONS dba THRIFTY CAR RENTAL

My first and last purchase with this location of Thrifty.
First thing you need to know is that Dollar and Thrifty are in the same location. Two entities under one roof. If you make a reservation for either, whichever line you stand in; they can do a search and find it. When doing on-line reservations, best to have 1-2 at rental shops you prefer to use. Just in case. Never know when the rental shop will run out of the car types that you wanted or you realize that the customer service agent is incompetent with too much attitude, etc. The customer service was so horrid. There wasn't any service (at least not at the counter), there were two ladies in their early 20s, full of stupidity & attitude. The one I had, did the head bob a few times. HATE THAT! They were the typical of every stereotype of "unable to work with" The one I was working with, I thought would be the better. I just got off a plane which was supposed to arrive 3 hours earlier, I was now late to my hotel where I needed to shower, prepare, suit up and head to an event. Still, I held it together and gave her my best business face and pleasant attitude. Asked a few questions about my rental, like.. is the car I requested available, what are the rates to bump it up to the next car class. As if you were only allowed to ask two questions and otherwise had to wait for them to offer information to you, it was pulling teeth to get responses from her and when she did respond it was with fierce snotty attitude. This is all after her hearing about my crappy traveling day. No pity or care. She could of cared less. Her attitude worsened when I declined their insurance and tollway pass. Strange I thought; how she addressed me with a condescending tone about my naivety of Houston. They offer 4 insurance packages starting at $20 dollars. Since the car I use back at home was a recent purchase, the loan company requested I have the best rockstar insurance. I'm covered for rentals. She took 5 minutes to point out to me that Houston is a dangerous place and you would be a fool not to buy it. Judging from her words, her constant try at selling me on it, I think that she probably gets some kind of spiff for every rental that buys their insurance and other extra services. She asked if I wanted to rent a toll tag alike an I-Pass, prepaid toll way pass. They charge $8.99 per day. Sounds good ? The average toll to get into Houston is $1.50, but if you do a little homework, there are ways to get around the city and bypass the tolls. After three days in Houston, my tollway total was $11 dollars for three days of travel. Glad I opted out of the pass. Finally she desperately tried to sell me on getting a GPS. Screw that, with the daily fees you pay, a person could go on-line and get one and save in the long run.
There are so many other crappy conversations that went on, but I'll save it. Save yourself some hassle, it's not always the best choice to pick the cheapest choice. Oh.. and they didn't have the rental I requested, nor had they any ETA on getting me a car I would like to drive. I had to take a crappy little Ford Focus with balding tires which slipped in the rain. Yes, balding tires, we did the coin test, visibly bald tires. Car came without an alarm and it could only be unlocked from the drivers side. Not even a button or latch to open the trunk from the inside.
Garbage. I was so irritated with the service, I immediately called corporate. Outside while waiting to get the rental car from the lot, as other customers also followed outside, everyone had something ill to say about the counter girls.

I wish I could give less than one star. The service was absolutely appalling. After being verbally degraded for not taking the "generous" upgrade offer which was twice the cost, from the crook behind the desk, and paying the taxes on the rental which cost almost as much as the car itself, we end up paying 3 times what they had promised us in the reservation. After waiting a half an hour we finally get the car, and it is in a lower class than we had payed for, so we have to argue with the manager for a half hour to get a $53 refund (not as much as they overcharged) and a handwritten promise that they would fix the cost when we return the car, I'm surprised he didn't make us pinky promise. We left feeling like we had just gone back through TSA security, but this time there were cavity searches.

Never go to this car rental establishment, do yourself a favor and borrow a bicycle from a homeless person under the nearby bridge, you'd have a better chance getting your money's worth.

I rented a car on Thursday morning I always see the same young lady there her name is Tawana shes friendly so funny and will give you great reviews on restaurants I wish you was my personal assistant she's great for your business

Last time I am ever renting from Thrifty. Too many times I have shown up, as a Blue Chip member, with a reservation made weeks in advance, and they don't have cars. Had to wait an hour today. Clerk said there was a convention in town. Don't think they understand what a reservation is. I rent a car about once a month, and end up here because of price, but its not worth the aggravation. NEVER NEVER AGAIN

I am never renting a car in this place again, the lady behind the desk was trying to fool me saying that the liability insurance was mandatory for Texas. After 5 endless minutes of an aggressive conversation by her, I called her supervisor, just then she let me get the car with out car or liability insurance and have it by my own.

My situation was a bit different. I was actually sideswiped by a Dollar rental in my vehicle and was told to call DTG Operations or SELF INSURANCE in the mid-west. Dollar is also Thrifty, and they're both owned by Hertz. Nobody wanted to claim ownership of the vehicle that hit me, and I was told to go through my insurance by Dollar and Hertz.

Alert , Alert..... MINI coopers Do not Float in Houston.... I had an emergency my friend went with me and rented a car under his name to help me out under the situation i was. I got the rate of 34.00 dollars next day i went back to change the reservation under my name and the lady at the counter said i will not give you the same rate you now have to pay 99. dollars a day to exchange the name of the contract. it was very disappointing that in the time of a need people take advantage of you. I am a Blue Chip member and this has officially force me to make my decision in canceling my blue chip membership. I will now have to choose a better service and better company. Do not rent with this group or car rental agency. I have had better luck with enterprise.

I rented this week here and will never use Dollar again. The staff are indifferent and do not care about customer service. Waited in line for many minutes (20) while staff casually chatted away with customers and ignored me.

THE WORST RENTAL CAR COMPANY IN BUSINESS. THEY DESERVE NEGATIVE STARS AND SHOULD BE TAKEN OUT BACK AND FLOGGED- EVERY LAST ONE OF THEM!!
We reserved a small, 4 door car for our trip to Florida. On arrival we were told that they can only give us a tiny Chevy Spark which is a two door car with no luggage space. Despite showing them the details of our booking, the lady behind the counter insisted that "cars always look different on the website" - even though the booking clearly said a 4 door car suitable for 4 passengers. Well the Chevy Spark can barely fit one normal sized person, let alone 3 people with two of them over 6 feet tall. The "upgraded Car was not clean and wreaked of smoke. It also would arbitrarily shut itself off while running down the highway.

We are being charged $45 in administrative fees for three toll violations, toll fee is $1.02 and .52. MONEY MAKER!!! Drivers in Fla have fees charged to plate or Sun Pass but Thrifty cashes in on FEES.

Please do not make the same mistake I did - Thrifty has no loyalty to their customers and I will NEVER use this company again. Do NOT trust this company - they do not care about your business. They only care about getting paid. Overall it has been an appalling service and I would never use the company again. It might seem like an amazing deal to start with but they will rip you off, have no doubts about.

-Alisa

First off, I got into an accident in my rental. I was not at fault & the driver of the other vehicle ran a light & was cited for it. The rental car was inoperable and I was injured in the vehicle. I did all of the necessary protocol in contacting Dollar after the wreck where they dispatched a wrecker to come get the rental car. The Dollar at Hobby would not close me out because I had not yet filled out an incident report form. I physically went up there to do so as soon as I had gotten better and was charged for days I didn't even have the vehicle. To make matters worse - they charged me $10/gallon for gasoline that was not in the car. Mind you - the car was not driveable, so how am I to fill it up? To add salt to a wound, I got charged $100 in additional charges for a vehicle I did not get to finish using, for an accident I was not at fault for. And they didn't even have the audacity to do it while I was there, but sent me away saying they would send me an email to close me out. I then called the VERY POOR customer service and waited for 19 minutes on hold, only for the woman to tell me too bad and she hung up on me! I will never use Dollar/Thrifty again and you shouldn't either!