CHILI'S, Lancaster - Photos & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

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CUISINES
Southwestern, Bar, Pub
Meals
Lunch, Dinner
FEATURES
Takeout, Seating, Wheelchair Accessible, Table Service
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Reviews (18)
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Reviewed August 6, 2019 via mobile

Service is slow. Walked in and there was nobody to seat us. After 15 minutes someone showed up, possibly a manager? They spoke over a system that some one was at table 63. Someone came over and took our order. Had to request more water

Date of visit: August 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 23, 2018

Ate here with the family. Chilies always a great place to eat. Would recommend eating here. Food and service is always good

Date of visit: June 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 14, 2017 via mobile

Our waitress Quinn was very pleasant, service was very prompt and and the food was great and came out quickly. The restaurant was very clean with a nice atmosphere.

Date of visit: January 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 24, 2019 via mobile

The worst place I’ve ever eaten from the food is horrible. This place should be closed down. My cheese had black mold on it potato soup was scratched. Never again will I go there

Date of visit: April 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ChilisGrillandBar, Owner at Chili's, responded to this reviewResponded April 25, 2019

Kenice, we're very sorry to hear this and would love to get in contact with you so we can make sure you have a better experience next time. Do you mind contacting our Guest Engagement Team at 1-800-983-4637 when you get a chance? Thank you!

Reviewed December 4, 2018 via mobile

I called to place a to go order phone was answered by automated recording which hung up on me three times after holding 25 minutes. Called corporate office which was not helpful. Corporate called from her cell and the restaurant answered. Corporate ASSUMED I was...dialing the wrong number. I politely conferenced her in to ensure she understood my frustration of holding and phone line being disconnected. Guess what they once again didn’t answer my call when I called with corporate on the line..Will not visit the locationMore

Date of visit: December 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DylanT605, Guest Relations Manager at Chili's, responded to this reviewResponded December 5, 2018

This doesn't sound right at all. Thanks for bringing this situation to our attention so we can look into it right away. We're sorry we were unable to take care of you the other day and we'd like the chance to speak to you about...More

Reviewed February 8, 2020

The service was excellent and the chicken fried chicken was very good.the free complimentary rolls are delicious. Great overall perception of this restaurant.

Date of visit: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 24, 2018 via mobile

Service was poor despite the fact that they were not busy but the sad thing is that the food was even worse! They watered down the salsa so much it was like dipping your chip in tomato juice and the entree wasn’t any better. Total...disappointment all around!More

Date of visit: October 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DylanT605, Owner at Chili's, responded to this reviewResponded October 26, 2018

Hi Donna, we're sorry to hear this. We want to ensure our Guests enjoy their meals, and the fact we let you down here is not okay. We'd like to speak with you personally about your experience to get more feedback and make things right....More

Reviewed December 30, 2017

The meals are great, the service always good and I have used them for an afternoon retirement party. This is a regular service used by my family.

Date of visit: November 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 4, 2017 via mobile

Stopped by for birthday lunch. Absolutely one of the worst Chilis for service. Although the food was tasty, the service was horrible. Tables were not bused, ten minutes just to get a server, another ten for drinks which were wrong, no refills. The wait staff...and manager were talking in the back as we could see them. We could not even pay as there was no Ziosk available. My husband went to the bar to pay and even then, there was no help.More

Date of visit: July 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 29, 2017 via mobile

Had the prime rib tacos-excellent choice! I went right after church for a quick bite and the service was prompt and efficient. Would definitely go back!

Date of visit: January 2017
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed January 2, 2017

We were the second table of diners and had to wait forever for food and drinks. Server was inattentive and seemed to be on drugs. Tried to get me to use a large spoon used for stirring a kettle for my coffee. Thankful for the...hostess who brought us refills on coffee and our to go boxes. Food was ok but bad service makes it all wrong.More

Date of visit: January 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 30, 2016

This was the worst experience that I have ever had in a restaurant. My family and I, along with some friends, came to the restaurant on a Sunday morning at 11:45 a.m. The restaurant was only 25% full. It took us over 45 minutes to...get our food for a table of seven people, four of whom ordered salads. After repeated requests to speak with a manager, we were told no manager would come out by our server, Tony. Tony, by the way, was the only shining spot in an otherwise abysmal experience. Finally, a gentleman came to our table and did not identify himself, he only said "How's it going?" After I asked him to identify himself, he said he was a manager. We found out later his name was Aaron. Aaron never one time apologized, never acknowledged the issues we had, he stood there and stared at us with a blank stare. When I asked him why Pam, the back of house manager, would not come out and speak with us, he said NOTHING!! He left and Tony returned to tell us that we would be given three desserts for our troubles. We refused to receive the desserts as we took this as a slap in the face. After having looked at the other reviews on Yelp and Trip Advisor, it is plainly obvious that this is a poorly managed facility. If Brinker International and Chili's care anything about their reputation as a company, they should immediately fire the General Manager, Martin Zamarripa, Aaron, Pam, and any other individual that has been hired to manage this restaurant. Brinker International is a joke of a corporation if it does not take steps to immediately rectify the persistent and systemic issues with this particular restaurant.More

Date of visit: October 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 13, 2016 via mobile

This Chili's was a treat for a business lunch. Our server was very pleasant and entertaining. I knew what I wanted going in, it just happened my associate decided on the same. We had a great lunch and the server made it even better with...his suggestions and descriptions of salad dressings. Overall the restaurant is fresh, restrooms clean and employees we came in contact with were very friendly! I'll be happy to go back.More

Date of visit: October 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 28, 2016 via mobile

There was only one waiter in the bar area. It a very long time for us to get our drinks. We watched as our drinks (frozen) sat on the counter for 8 minutes. Our food was cold. Then it took over 30 minutes for the...manager to come speak to us. I will never go again on a Saturday.More

Date of visit: August 2016
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 18, 2015 via mobile

We visit this location all the time, it's our place to go for great food. It's a great place to eat great food just don't buy it to go. Their to go service is horrible, when my husband arrived to pick up the food they...said it wasn't ready. He waited and we went home, we live about 2 minutes away from this location and we got home our food was cold. My buffalo ranch chicken sandwich was cold and dry, it was over cooked. I won't be buying any food to go from chilis. Hopefully they will improve.More

Date of visit: October 2015
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CHILI'S, Lancaster - Photos & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Chili's

Yes, Chili's offers takeout services.