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- Thomas M.Pacific Palisades, CA0164Aug 30, 2023
I have always had a pleasant experience at this branch of California Bank & Trust. The branch is beautiful. It is always clean, spacious, and the staff are all very friendly. During the holidays, they decorate the branch (see the photo from the most recent Christmas time). I always go to this branch since parking is easy and the staff are very nice, helpful, polite and efficient. There is both street parking and a specific parking structure to park in. I have and would continue to recommend this bank.
Helpful 0Thanks 0Love this 1Oh no 0 - Carl W.San Gabriel, CA01Sep 19, 2023
I've had the pleasure of working with Tracy Chen and the team at CalBankTrust for over 12 years, and I can't say enough about the exceptional service they provide. Tracy is not only incredibly professional but also extremely helpful and thoughtful.
I initially opened a business account with Tracy in 2011 when I started a project, and she guided me through the entire process with unwavering attention and support. Since then, Tracy has continued to assist me with various business banking needs, making the process seamless and efficient.
The Santa Monica location, with staff like Fatimeh and Chi-Hsien, is a testament to CalBankTrust's commitment to customer service. They are always attentive and ready to help with any questions or concerns.
I highly recommend Tracy Chen and CalBankTrust for all your banking needs. Their dedication to their clients is truly commendable, and I couldn't be happier with the service I've received over the years.Helpful 0Thanks 0Love this 0Oh no 0 - Anthony H.Inglewood, CA03Aug 29, 2023
Very beautiful building inside and out. Also I must say the ladies that work inside are extremely helpful and friendly people. I'm always very bad at going into new places and looking lost, but they made me feel at ease. Will look forward to returning to do deposits in the future.
Helpful 0Thanks 0Love this 1Oh no 0 - Jordan G.Santa Clara, CA01Jan 29, 2015
Someone needs to teach this branch some customer service etiquette
Helpful 0Thanks 0Love this 0Oh no 0 - Paul A.Los Angeles, CA02Jul 31, 2013
This was not a pleasant experience. I wanted to open a business account and was told this could only happen if the business was 90 days old and the manager inspected the premises. Needless to say, I didn't open an account.
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